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Residence Inn Kansas City Country Club Plaza: Traveler Reviews

4601 Broadway Boulevard, Kansas City, MO 64112
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Residence Inn Kansas City Country Club Plaza
Ranked #29 of 109 hotels in Kansas City
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81 reviews from our community

    Trip type
Traveler rating
    34
    26
    10
    5
    6
Date Rating
MO
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not what I expected from a Marriott property”
2 of 5 stars Reviewed December 11, 2012

On December 6, my husband and I stayed at this Residence Inn and we were very disappointed. We had stayed there a couple of years before and had a really nice room, so I was looking forward to visiting again. However, I was really disappointed. It seems Marriott bought some old apartment buildings in the surrounding neighborhood to convert to Residence Inn rooms. The building we were in had six "apartments" that had been converted to rooms. The first problem was when we walked in, there was a horrible odor, and the carpet was gross. Then, because our room was on the third floor, we had to carry our luggage up all the stairs to get there. (There were no ramps or elevators.) When we opened the door to our room, we flipped the light switch but nothing happened. It turns out you had to fumble your way around in the dark until you found a lamp to turn on because the light switches at the door and the bedroom don't seem to control anything.

We had trouble locating trash cans. There were two--one under the sink in the bathroom and one under the sink in the kitchen. Not a huge deal, but it seems like they are easier to find in other Marriotts we've stayed at before. Also, the bathroom was TINY. You practically had to step in the tub to close the door to the area where the shower and toilet were, and only one person at a time could get ready at the sink area. It was even difficult for two people to try to stand there. Oh--and there was mold or mildew or something on the caulk in the bathtub. Gross.

In the bedroom, one of the closet doors was off its track. Looked tacky and made it hard to use.

We are part of the Marriott rewards program, so we have stayed at quite a few Marriott properties around the world. This is only the second bad one we've had. The worst was a really dirty Fairfield Inn in Gainesville, Florida. Almost any other Marriott we've ever stayed in has been really, really nice. Rarely are either of us this disappointed. And the service at all Marriott properties (including this one) has always been outstanding. They have great employees. However, because of the condition of this property, we will think twice when we have the option of staying at this one again.

Room Tip: The room we stayed in before was in a building to the west of the lobby and it was nicer. Avoid room...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Julie M about Residence Inn Kansas City Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve N, General Manager at Residence Inn Kansas City Country Club Plaza, responded to this review
December 14, 2012
I agree that the rooms in the East wing are rather unique, however it is historical building and many people prefer those rooms and request them often. I am glad the staff was accomodating and wish that your stay was as pleasant as before. On you next visit I suggest you request a room in the tower.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Just OK”
3 of 5 stars Reviewed November 27, 2012

Probably would have given it a better rating if A: you didnt have to have your shower in by 8:30 a.m. in order to have hot water and B: the room would have been cleaner. Called about the water heater he said it would take about 15 minutes to recover. We opened the top drawer of the dresser and found a sanitary napkin in it. NOT the way we wanted to start are stay. Found a housekeeper in the hallway and he removed it for us. Breakfast was typical for a hotel hot breakfast. Location was perfect for Country Club Plaza shoping and parking was free. Granted it was a very busy weekend for the area. Did not utilize the pool area.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravelingFamily416 about Residence Inn Kansas City Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sacramento, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“This is where I would stay with a family in KC.”
5 of 5 stars Reviewed November 8, 2012

The location and rooms of this hotel are ideal for taking a family to KC. It is in walking distance to the Plaza and the Art Museum (which also has a big scuplture park and lots to explore for small kids). And the suites have seperate bedrooms and gallary kitchens. The layout is a little different if you are acustomed to Residence inns, but I liked it.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“MORE than I expected”
5 of 5 stars Reviewed October 25, 2012

This hotel provided MUCH MORE than I expected. The "room" we stayed in was actually three rooms - a large bedroom plus a living area with comfortable seating and fireplace, and a kitchen with all appliances and marble counter-tops. Seriously, I wanted to move in.

The property is a very short walk from the main attractions of the Country Club Plaza, has free parking in a covered garage (the other Marriott property up the street had, if I'm recalling correctly, an $18/night parking fee, and this was actually the decision point for me between the two but that property is also a bit further to the Plaza), a nice-enough fitness room, and free breakfast every morning. There is a nice little "store" near the front desk complete with a decent selection of wine and beer, and the desk staff could not have been nicer or more responsive.

Honestly, it was so pleasant I considered seriously extending my stay, and decided against it only for fear of hurting the feelings of some of my relatives who were expecting me. The only other hotel experience so pleasant I was enticed me to stay extra days was The Graves in Minneapolis.

Room Tip: Corner rooms are marvelous. I don't know about the rest of the hotel.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Top Contributor
187 reviews 187 reviews
68 hotel reviews
Reviews in 76 cities Reviews in 76 cities
114 helpful votes 114 helpful votes
“Excellent stay!”
5 of 5 stars Reviewed October 24, 2012

We stayed on the Country Club Plaza in the middle of the week and thought there would be no problem finding a room. We usually stay at the Raphael, but it was full, so I called the Residence Inn after reading the reviews. We will definitely be returning. (It was race weekend at the Speedway).

The front desk clerk did an outstanding job and was very friendly and informative. She made us feel very welcomed. As mentioned in other reviews, parking is complimentary and right next door so that was a huge plus. The Residence Inn is a very short walk to the Plaza with all the great shopping and restaurants. It is also close to the park with the big fountain with a wonderful, well-kept walking trail.

We were given a corner room on the 5th floor -- very spacious, clean, quiet, with a great bed. We could not partake of the complimentary, evening Italian meal as we had reservations at Starker's Restaurant (delightful!), but if one were there on a business trip, this would certainly be a convenient and resourceful place for dinner. Breakfast was very tasty, with a large variety, and the breakfast/supper room was quite large and comfy. You won't go wrong staying here.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 12 more reviews by KansasHummingbird for Kansas City
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Additional Information about Residence Inn Kansas City Country Club Plaza

Also Known As:
Residence Inn Kansas City Country Club Plaza Hotel
Residence Inn Kansas City Country Club Plaza Hotel Kansas City
Residence Inn Kansas City
Kansas City Residence Inn
Address: 4601 Broadway Boulevard, Kansas City, MO 64112
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotels in Kansas City
#29 Business Hotels in Kansas City
Price Range: $$
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