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All 109 Kansas City hotels

Holiday Inn Express Hotel & Suites Kansas City Airport: Traveler Reviews

2.5 of 5
9550 Polo Drive, Intersection I-29 and Cookingham Road at NW Polo Drive, Kansas City, MO 64153
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Holiday Inn Express Hotel & Suites Kansas City Airport
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88%
Ranked #19 of 109 hotels in Kansas City
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27 reviews from our community

    Trip type
Traveler rating
    13
    11
    2
    0
    1
Date Rating
Denver, Colorado, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great hotel - front desk needs help”
3 of 5 stars Reviewed January 20, 2013

As others have said, the hotel decor and feel is great. I love the efficiency feature where you have to put your room key in a slot to turn the lights on and how all the lights turn off 3 minutes after you remove your key. More places need to do this! The only bad thing about the rooms is the beds have waterproof mattress covers which are noisy and uncomfortable, but I know why they do it.

This place would have gotten 4-stars (I reserve a 5-star review for truly 5-star places), however I had to give it 3-stars as they couldn't get my bill right. I am tax-exempt and informed them when I checked-in and gave them my tax exempt information. When I went to leave, they still had the taxes and fees still on there. I had an early flight home (6am) so the manager wasn't there yet, so person #2 couldn't remove them but informed me that she would email me a new receipt later in the morning. Around 4pm that day, still no receipt. So I called and got some guy (#3) that sounded like he didn't even work in a hotel but he passed me on to a sales manager?? I don't recall her name (#4), but at least she showed the effort to fix the issue and make it right. I finally got a new receipt but they still left one of the fees on. I was frustrated at that point at just left it.

Oh, and the taxes/fees at this place is crazy!!! For $99/night there is $18 in extra costs from 7 different things that get charged to you. That's almost 20%!!

All-in-all a nice new place, but don't make your customers contact you multiple times after you have left

Room Tip: It took me 15 minutes from when I left the hotel until I was on the rental car shuttle bus back to t...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Nick K about Holiday Inn Express Hotel & Suites Kansas City Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Sparkly, Modern, Comfy”
4 of 5 stars Reviewed January 19, 2013

This is a brand new property with delightful decor. The front-desk staff was efficient, friendly and seemed genuinely happy to have a bustling hotel--there were a lot of people staying the night we were there. Everything was clean, very comfortable beds, nice exercise room and a salt water pool! (Whirlpool is standard chlorine.) Breakfast was usual hotel food (drive 45 minutes to Wheatfields in Lawrence if you are headed that way anyway.) Great eco features like low-flush toilets and the key card electrical system. It was quiet and we all slept very well.

Room Tip: The rooms with a King bed are very spacious and bright.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jencircletheworld about Holiday Inn Express Hotel & Suites Kansas City Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review
January 25, 2013
Dear jencircletheworld,

Thank you for telling us about your stay with us. We are so glad that you stayed with us. we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are glad that we could accommodate you and your family. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Kansas City Airport
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Sunrise Beach, Missouri
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
“Really, really bad beds!”
4 of 5 stars Reviewed January 11, 2013

Overall a very nice new hotel but the beds are horrible and mattress pads are even worst.

For a new hotel and new beds you would think they would have invested money so guest could get a good nights sleep. The fact that you can get a rate that includes parking while your on a trip makes it very easy to book and stay, take their shuttle to the airport in the AM, so that is a huge advantage. BUT the beds are, as I mentioned horrible. They are hard, very hard and the mattress pads are even worst. Reminds me of beds you sleep on in Mexico.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tom G about Holiday Inn Express Hotel & Suites Kansas City Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review
January 18, 2013
Dear Tom G,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. Thank you for telling us your concern about the bed. We apologize for this inconvenience. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Kansas City Airport
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Kansas City
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
“New concept decor shines”
4 of 5 stars Reviewed December 31, 2012

We were disappointed when the old airport HIE closed a few years ago. Now a new one has been built just a bit further from the airport. The new HIE decor is a dramatic change from the old - you might call it retro/deco. We liked the use of color, the faux deluxe columns, and retro art. We liked having food available well before the full breakfast hour as many guests were there for early flights. (Kansas City's airport is far north of town and winter weather unpredictable). We didn't like the extra firm mattress or the quirky energy saving features (insert card in slot to turn electricity on). On balance, once we get used to the new concept, we will look forward to seeing more HIE properties updated to this decor.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Island-Voyager for Kansas City
Ask Island-Voyager about Holiday Inn Express Hotel & Suites Kansas City Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review
January 11, 2013
Dear Island-Voyager,

Thank you for telling us about your stay with us. We appreciate your great comments about the new hotel. We are so glad that we could accommodate you, and your family. We will pass all of your comments about the hotel on to our staff. They always appreciate hearing when they are doing a good job. Thank you for also telling us your thoughts about your room. We have a lot of new features. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Kansas City Airport
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Omaha
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great New Concept”
5 of 5 stars Reviewed December 7, 2012

This is a new Holiday Inn Express and the decor is fantastic. I stayed twice in one week. Once when I had to pick up my HR partner & then when she needed to be at the airport early in the morning. Both times has some impressive decorated rooms. The breakfast is the normal holiday inn express spread. Nice set up in the cardio fitness room. Much better lighting in the rooms also.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Kellee R about Holiday Inn Express Hotel & Suites Kansas City Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review
December 21, 2012
Dear Kellee R,

Thank you for telling us abourt your stay. We appreciate all of your comments about the hotel. We will pass your comments on to the staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Kansas City Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Kansas City Airport

Address: 9550 Polo Drive, Intersection I-29 and Cookingham Road at NW Polo Drive, Kansas City, MO 64153
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 109 hotels in Kansas City
Price Range: $$
Hotel Class:2.5 star (2.5*)
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