We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“About what you'd expect” 4 of 5 stars
Review of Comfort Inn & Suites Downtown

Save Saved
You added Comfort Inn & Suites Downtown to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Comfort Inn & Suites Downtown
2.5 of 5 Hotel   |   770 Admiral Boulevard, Kansas City, MO 64106   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #40 of 110 hotels in Kansas City
Tulsa, Oklahoma
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“About what you'd expect”
4 of 5 stars Reviewed December 4, 2012

Being a Comfort Inn, this is one of the cheaper hotels in downtown Kansas City. It's certainly not fancy, but is a good deal for the savings. Some of my friends mentioned that it's not in a good area, but I never felt unsafe while I was there. The main door locks after a certain time, and you can get in by calling the front desk or using a room key. Free breakfast was standard

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, January 6, 2013
Ashley C.
We here at Comfort Inn Downtown KC try to make sure each and every guest feels comfortable and safe as possible, I understand that you felt that way and it makes us proud that we have done a good job. We are trying to improve every day and your feedback in regards to the hotel is very helpful and we use this as a training tool to become better and better. Were currently trying new breakfast items like blueberry flavor for your waffles and switching biscuits and gravy to every other day with eggs and sausage on the other.

I have spoken with my staff and we are doing some new things to try so hopefully when we see you again were not just standard to you.

Thank you for your stay and look forward to serving you again

Heather Hughes
Front Desk PM Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

154 people have reviewed this hotel

Traveler rating
    53
    56
    22
    10
    13
See reviews for
29
42
9
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Springfield, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 20, 2012

We stayed here 11/14/12 while in town to attend the Aerosmith concert!! We were greeted by a very friendly front desk worker, sorry, I don't remember her name. The entire staff was very friendly and accommodating. Our room was nice and very clean. The complimentary breakfast was good with a lot of different choices. Would definitely stay again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, December 30, 2012
I first off would like to apologize that it has taken me so long to respond to your feedback, I would like to thank you for this. I have not been able to find out who was working the day you stayed so I have said Thank You on your behalf to all the front desk staff. They don't get told enough on how good they do.

I hope to see you again and once again were renovating and hope to be done soon, when you come maybe we can show you around and you can see the two gyms, the heated indoor pool, new furnishings and as well parking is always free along with WiFi and breakfast that is now a rotating schedule.

Thank you again and look forward to seeing you

Heather Hughes
Front Desk PM Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Top Contributor
97 reviews 97 reviews
96 hotel reviews
Reviews in 78 cities Reviews in 78 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 15, 2012

This is a great hotel for budget-conscious travellers. We stayed here for 5 nights while in town for a Chiefs game.

The room was comfortable and clean, with a nice flat-screen LG TV. The staff were all polite and helpful. The breakfast was well-stocked and had typical continential items as well as hot items (biscuits & gravy or sausage & egg). Coffee was available in the lobby 24 hours (regular & decaff). There was an internet terminal in the lobby, and the rooms had wi-fi. Free copies of USA Today were available in the lobby. There is a fair-sized parking lot for which there was no additional charge, and we did not have any problem parking during our stay.

The hotel is about a 20-minute walk to the Power & Light entertainment district, and we felt it was safe (although I am a Londoner who is comfortable walking around at night). However, there is not much around the property. There is a small gas station a short walk away, although some might not feel comfortable walking there in the dark.

I would happily stay here again if I returned to the city.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, December 30, 2012
I am pleased that you enjoyed your stay with us here at Comfort Inn and Suites downtown KC, we use your feedback good or bad as training tools for staff including housekeeping. I know that they are pleased that you were pleased as well.

We have tried to keep our prices competitive with others and still remain and good low price for the quality of what you receive. I hope that we will see you again in the near future, and just a little side note we are in the process of renovations so on your next stay you should see new improvements to the property such as two gyms, of course the indoor heated pool, a rotating breakfast, and new furnishings.

Thank you again
Heather Hughes
Front Desk PM Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2012

Stayed one night for business. Front desk staff was friendly and helpful. Downtown location was convienient. Room was very clean, price was right. The only reason I didnt give it 5 stars is I believe 5 starts should be used for really above and beyond service and accomodations. I would not hesitate to stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, December 30, 2012
First I would like to say thank you for taking the time out of your day to give us a response to your stay with us here and Comfort Inn and Suites Downtown KC. I to agree that 5 stars should be for your better than expected kind of service. I am truly sorry that you didn't get that kind of service and every day myself and staff try to do better and better. On your next visit I hope that we can give you the over the top service that you deserve.

I have passed on your response in regards to housekeeping, they are pleased that you enjoyed there hard work and that you appreciated the clean comfortable rooms.

We look forward to seeing you again

Heather Hughes
Front Desk PM Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nixa, MO
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

We stayed here while attending a concert at the Sprint Center. Very close to all downtown without the expensive price tag of a downtown hotel. Hotel was clean, breakfast was good and staff very friendly. Highly recommend this hotel if you are going to stay in downtown Kansas City!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, December 30, 2012
Here at Comfort Inn Downtown KC would like to thank you for your response on your stay at out location. We are glad when we receive positive feed back in regards to your stay and how you enjoyed it here. I know for a fact that housekeeping and staff at front desk try to make it very much like home.

We look forward to seeing you again and hope we can go above and beyond the last stay.

Heather Hughes
Front Desk PM Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed November 12, 2012 via mobile

It was a good stay. Clean and comfortable. I liked the exercise room & pool. Staff is accommodating. Planning to stay again. Breakfast was good. Easy to find. Will
reccomebd to friends & family.Close to Anthony's--an awsome Italian restaurant.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, December 30, 2012
We here at Comfort Inn and Suites would like to thank you for your feedback in regards to your stay with us back in November. I am sorry it had taken me so long to respond in regards to your stay. We are excited that you enjoyed it here and hope to see you again soon. I have let the staff know that they did an amazing job in helping you enjoy your stay.

We look forward to seeing you again

Thank you
Heather Hughes
Front Desk PM Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 1, 2012

The accommodations were fine and location GREAT for walking to Sprint Center for Madonna concert. However, when I first approached the desk to check in the clerks ignored me for several minutes while they continued their conversation. I actually walked a short distance away and they still didn't offer a greeting. Amazing! First thing I saw entering my room was a rag the maids had left behind on the bathroom sink. Another issue was cleaning crew chatting loudly and long right outside our door at 9 a.m. the next morning. I later realized we were across from a supply room but still no excuse for not observing reasonable quiet. Then when I thought all employees at this establishment weren't worthy, we had breakfast. The attendant was the friendliest, most competent individual I'd ever encountered at a hotel buffet. She gets an A+.

Room Tip: Thin walls allow noise from within and without. Backside room might be quieter.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review, November 3, 2012
Dear April L,

Thank you so much for your feedback on the service you received, I first would like to say thank you for the compliments about the location and the quality of the rooms. I am sorry that the front desk clerks did not acknowledge you when you arrived, I will go over this with my staff and use this as a training tool to make sure that every guest is greeted and made to feel like your at home.

I do hope that you enjoyed the concert, I would have love to go to see Madonna as well. I know that Nettie our breakfast attendant will be thrilled that you enjoyed her company and I will personally let her know.

I do hope to see you again and let us do better for you.
Thank You
Heather Hughes
FDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Comfort Inn & Suites Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Downtown

Also Known As:
Comfort Inn And Suites Downtown
Comfort Inn & Suites Downtown Hotel
Comfort Inn & Suites Downtown Hotel Kansas City
Comfort Inn Kansas City
Comfort Inn Downtown
Kansas City Comfort Inn
Address: 770 Admiral Boulevard, Kansas City, MO 64106
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Downtown 2.5*
Official Description (provided by the hotel):
Nestled in the heart of downtown Kansas City, Missouri, the Comfort Inn & Suites is a three diamond rated property located one half mile from the Sprint Center, Power & Light District, Convention Center, Kauffman Performing Arts, Midland Theater and the City River Market. Our spacious guestrooms come equipped with a micro-fridge, in-room coffee, iron, ironing board, hairdryer, in-room safes and voicemail. We provide a complimentary Full Hot Breakfast each morning, Free Parking, Free Local Calls, Free USA Today Newspapers and Free Wi-Fi. The Comfort Inn & Suites has 2 fitness centers, business center, guest laundry, in-door pool and meeting facilities.Our highly professional, multi-lingual staff prides themselves in making your stay with us a memorable experience. We hope to see you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Choice Hotels, Priceline, Tingo, Hotels.com, HotelsClick, Agoda, Venere and Otel so you can book your Comfort Inn & Suites Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Inn & Suites Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.