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Comfort Inn & Suites Downtown: Traveler Reviews

2.5 of 5
770 Admiral Boulevard, Kansas City, MO 64106
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Comfort Inn & Suites Downtown
Ranked #36 of 109 hotels in Kansas City
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109 reviews from our community

    Trip type
Traveler rating
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    36
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Date Rating
High Wycombe, United Kingdom
Top Contributor
88 reviews 88 reviews
88 hotel reviews
Reviews in 73 cities Reviews in 73 cities
70 helpful votes 70 helpful votes
“Downtown on a budget”
4 of 5 stars Reviewed November 15, 2012

This is a great hotel for budget-conscious travellers. We stayed here for 5 nights while in town for a Chiefs game.

The room was comfortable and clean, with a nice flat-screen LG TV. The staff were all polite and helpful. The breakfast was well-stocked and had typical continential items as well as hot items (biscuits & gravy or sausage & egg). Coffee was available in the lobby 24 hours (regular & decaff). There was an internet terminal in the lobby, and the rooms had wi-fi. Free copies of USA Today were available in the lobby. There is a fair-sized parking lot for which there was no additional charge, and we did not have any problem parking during our stay.

The hotel is about a 20-minute walk to the Power & Light entertainment district, and we felt it was safe (although I am a Londoner who is comfortable walking around at night). However, there is not much around the property. There is a small gas station a short walk away, although some might not feel comfortable walking there in the dark.

I would happily stay here again if I returned to the city.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Loulabelle44 about Comfort Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review
December 30, 2012
I am pleased that you enjoyed your stay with us here at Comfort Inn and Suites downtown KC, we use your feedback good or bad as training tools for staff including housekeeping. I know that they are pleased that you were pleased as well.

We have tried to keep our prices competitive with others and still remain and good low price for the quality of what you receive. I hope that we will see you again in the near future, and just a little side note we are in the process of renovations so on your next stay you should see new improvements to the property such as two gyms, of course the indoor heated pool, a rotating breakfast, and new furnishings.

Thank you again
Heather Hughes
Front Desk PM Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“No complaints”
4 of 5 stars Reviewed November 15, 2012

Stayed one night for business. Front desk staff was friendly and helpful. Downtown location was convienient. Room was very clean, price was right. The only reason I didnt give it 5 stars is I believe 5 starts should be used for really above and beyond service and accomodations. I would not hesitate to stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask bmf_68 about Comfort Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review
December 30, 2012
First I would like to say thank you for taking the time out of your day to give us a response to your stay with us here and Comfort Inn and Suites Downtown KC. I to agree that 5 stars should be for your better than expected kind of service. I am truly sorry that you didn't get that kind of service and every day myself and staff try to do better and better. On your next visit I hope that we can give you the over the top service that you deserve.

I have passed on your response in regards to housekeeping, they are pleased that you enjoyed there hard work and that you appreciated the clean comfortable rooms.

We look forward to seeing you again

Heather Hughes
Front Desk PM Manager
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Nixa, MO
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Downtown KC location”
5 of 5 stars Reviewed November 13, 2012

We stayed here while attending a concert at the Sprint Center. Very close to all downtown without the expensive price tag of a downtown hotel. Hotel was clean, breakfast was good and staff very friendly. Highly recommend this hotel if you are going to stay in downtown Kansas City!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KdotsonNixa about Comfort Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review
December 30, 2012
Here at Comfort Inn Downtown KC would like to thank you for your response on your stay at out location. We are glad when we receive positive feed back in regards to your stay and how you enjoyed it here. I know for a fact that housekeeping and staff at front desk try to make it very much like home.

We look forward to seeing you again and hope we can go above and beyond the last stay.

Heather Hughes
Front Desk PM Manager
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1 review
“A nice place to stay--- close to the Plaza”
4 of 5 stars Reviewed November 12, 2012 via mobile

It was a good stay. Clean and comfortable. I liked the exercise room & pool. Staff is accommodating. Planning to stay again. Breakfast was good. Easy to find. Will
reccomebd to friends & family.Close to Anthony's--an awsome Italian restaurant.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DoctorCataps about Comfort Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review
December 30, 2012
We here at Comfort Inn and Suites would like to thank you for your feedback in regards to your stay with us back in November. I am sorry it had taken me so long to respond in regards to your stay. We are excited that you enjoyed it here and hope to see you again soon. I have let the staff know that they did an amazing job in helping you enjoy your stay.

We look forward to seeing you again

Thank you
Heather Hughes
Front Desk PM Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Personnel could use some tweaking”
4 of 5 stars Reviewed November 1, 2012

The accommodations were fine and location GREAT for walking to Sprint Center for Madonna concert. However, when I first approached the desk to check in the clerks ignored me for several minutes while they continued their conversation. I actually walked a short distance away and they still didn't offer a greeting. Amazing! First thing I saw entering my room was a rag the maids had left behind on the bathroom sink. Another issue was cleaning crew chatting loudly and long right outside our door at 9 a.m. the next morning. I later realized we were across from a supply room but still no excuse for not observing reasonable quiet. Then when I thought all employees at this establishment weren't worthy, we had breakfast. The attendant was the friendliest, most competent individual I'd ever encountered at a hotel buffet. She gets an A+.

Room Tip: Thin walls allow noise from within and without. Backside room might be quieter.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask April L about Comfort Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWhitford, Front Office Manager at Comfort Inn & Suites Downtown, responded to this review
November 3, 2012
Dear April L,

Thank you so much for your feedback on the service you received, I first would like to say thank you for the compliments about the location and the quality of the rooms. I am sorry that the front desk clerks did not acknowledge you when you arrived, I will go over this with my staff and use this as a training tool to make sure that every guest is greeted and made to feel like your at home.

I do hope that you enjoyed the concert, I would have love to go to see Madonna as well. I know that Nettie our breakfast attendant will be thrilled that you enjoyed her company and I will personally let her know.

I do hope to see you again and let us do better for you.
Thank You
Heather Hughes
FDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Inn & Suites Downtown

Also Known As:
Comfort Inn And Suites Downtown
Comfort Inn & Suites Downtown Hotel Kansas City
Comfort Inn & Suites Downtown Hotel
Comfort Inn Kansas City
Comfort Inn Downtown
Kansas City Comfort Inn
Address: 770 Admiral Boulevard, Kansas City, MO 64106
Region: United States > Missouri > Kansas City
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Kansas City
#22 Business Hotels in Kansas City
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Nestled in the heart of downtown Kansas City, Missouri, the Comfort Inn & Suites is a three diamond rated property located one half mile from the Sprint Center, Power & Light District, Convention Center, Kauffman Performing Arts, Midland Theater and the City River Market. Our spacious guestrooms come equipped with a micro-fridge, in-room coffee, iron, ironing board, hairdryer, in-room safes and voicemail. We provide a complimentary Full Hot Breakfast each morning, Free Parking, Free Local Calls, Free USA Today Newspapers and Free Wi-Fi. The Comfort Inn & Suites has 2 fitness centers, business center, guest laundry, in-door pool and meeting facilities.Our highly professional, multi-lingual staff prides themselves in making your stay with us a memorable experience. We hope to see you soon! ... more   less 
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