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“Great night, but a mixup soured the stay” 3 of 5 stars
Review of Ameristar Casino Hotel Kansas City

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Ameristar Casino Hotel Kansas City
4.0 of 5 Hotel   |   3200 North Ameristar Drive, Kansas City, MO 64161   |  
Hotel amenities
Ranked #29 of 111 Hotels in Kansas City
Kansas City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
42 helpful votes 42 helpful votes
“Great night, but a mixup soured the stay”
3 of 5 stars Reviewed February 4, 2013

My husband and I booked a room to celebrate our 11 year anniversary on Saturday, 2/2. We checked in and enjoyed how clean and quiet it was in our suite. We played video poker all night, didn't do too well, but enjoyed our stay. Breakfast at the buffet was good!

Once we got home we discovered that my mother had called the hotel, ordered champagne and chocolate covered strawberries to be delivered to our room, had to run around to find a fax machine to fax her credit card beforehand, and her card was charged. We were never notified, and no strawberries or champagne ever made their way to our room. My mom must have thought we were rude, as we never thanked her. Today she finally asked if we ever received, and upon finding out we had no idea what she did, called the hotel. She was told that there is no manager on the property on a Monday, and the only manager will not be present until midnight. What a ridiculous response!

Stay at this hotel if you have absolutely NO special requests. Do not trust them to fulfill any long distance special favors.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, February 8, 2013
Thanks so much for celebrating your anniversary with us and for sharing your review. I’m glad you enjoyed your stay and our breakfast buffet. I apologize about the mix-up regarding your champagne and strawberries. We work hard to accommodate special requests and I’m so sorry we fell short this time. We are in contact with your mother with every intention of making things right. Thanks for visiting and we hope to see you again!
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188 reviews from our community

Traveler rating
    91
    49
    20
    15
    13
See reviews for
33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 25, 2013 via mobile

Do not go here! 5 beers in 6 hours. Seriously that was it. Waited an hour at the craps table for the waitress to return with 1 beer I ordered. I guess she forgot about me. We had a hotel room for our anniversary. Yeah I got upset after an hour and said something. Next thing I know I'm being pulled aside because the waitress told them I was too intoxicated to serve. Wtf! The boss lady confirmed I was just fine and let me go back to the table. Screw that! The waitress screwed up and tried to make me the scapegoat. Yeah I'm upset and humiliated. That's what I get for expressing my displeasure with the service here. I left the table immediately and went back to the room. Last time i'll ever spend another penny here. Count on it. Don't come here if you want to have fun and enjoy a night away. The staff can just blame you anytime they want for their incompetence.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, February 7, 2013
I'm so sorry you were unhappy with your visit. We want all of our guests to enjoy their time with us and receive exceptional service. We must also follow Missouri Gaming laws and ensure intoxicated guests are not on the casino floor. I apologize for any mix-up and we would like to follow up with you. Please feel free to send your contact information and any other details to AtYourServiceKC@ameristar.com and we would be more than happy to get in touch with you. We do hope you reconsider and continue you to be our guest.
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Excelsior Springs, Missouri
2 reviews
5 of 5 stars Reviewed January 11, 2013

because i've used my rewards card in the casino, we had earned a number of free nights..it was so worth it. hotel is beautiful, clean, and quiet!! will absolutely be back!! the reservation was easy to make, easy to redeem, very friendly staff

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Des Moines, Iowa, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013

My husband and I checked in on Jan. 3rd to a Deluxe King Spa room we reserved in Oct. The check in person was very courteous and professional. The room was more than what we expected. The only thing it needed was a mini microwave for heating up leftovers. We played in the Casino both nights and did very well. My husband even hit a jackpot on a slot machine. We wanted to stay one more night but since it was a Sat. we expected a different room. Cassie, the clerk, discovered there was a mix up on the sweetheart pkg I bought so she contacted a host, Rhonda, and based on our Star Award cards, they not only made sure the sweetheart pkg was honored another night, they also comp the room we were already staying in. Though Sat. we both were feeling under the weather and didn't play much, we had room service and it was perfect! Our first visit at the hotel was so absolutely magical that we are coming back in March for my birthday and in July for our 18th yr anniversary. I highly recommend staying at the hotel and play at the casino. All the staff people (clerks, cleaning, valet, room service, hosts, etc.) will do anything to make it right so you will have a fabulous stay and wonderful time at their establishment!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, January 8, 2013
Thanks so much for your recommendation, Dianne. I'm glad you had a great first visit and we look forward to seeing you in March! Thanks for choosing to celebrate your special occasions with us.
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Sedalia, Missouri
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 2, 2013

My husband and I decided to spend one night in the hotel, and called at the last minute for reservations. We were looking for a non-smoking room with a king bed. They had a king mini-suite available, or the king suite, which they said was like a one bedroom apartment (and was considerably higher priced). We reserved the mini-suite, and arrived and checked in with no problems. The valet (free with hotel stay), and front desk clerk were very friendly and accommodating. When we went to our room, we were quite shocked to discover that it was already inhabited by someone else. We returned to the front desk, and the clerk apologized profusely, and upgraded us to the king suite at no extra charge. Well, the suite was fabulous, with more amenities that I could dream of, and extremely clean. I was very impressed with the service and friendliness of all the hotel and casino staff. We ate twice at the Horizons Buffet while there, and it was exceptional as well. I would recommend this hotel highly. My only regret was that I didn't win much at the casino!!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, January 8, 2013
Thank you so much for visiting and for sharing your review. I do apologize for the mix up with your room and thank you for being understanding. I'm glad you enjoyed your king suite and Horizons Buffet. We hope to see you again soon!
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Independence, Missouri
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed December 25, 2012

This property is fairly nice though not nearly as nice as their St. Charles property. There is no pool or gym at the hotel and if you look at the AMENITIES & SERVICES on their web site you find that they have many ATM machines, check cashing and foreign exchange to make it convenient for you to get cash to blow in the CASINO. All the restaurants are nice and serve good food, not too overly priced and there is even a movie theater to send the kids to while you play. So as you can see, it is really all about the CASINO. If you play I recommend that you use your player card so when you lose lots of money you can get food comps or a very small percent of your cash back. Also by using your player card you can keep track of how much money you lose, not that you can deduct it from your taxes. Also take note that if you use your credit card at the cashier to get a cash advance you better read the fine print on your card agreement. Some cards will cancel your credit for purchasing gambling chips. Basically this property is about taking your money and putting it into their pocket so if you want somewhere to go and blow your savings account this is your ticket. Even if you’re just here for a ball game, graduation, wedding or other event, you can’t really avoid the casino as it is right there at the hotel. So come to KC, have a good time but beware of the slot machines, they are very alluring and the atmosphere will let you get carried away. Don’t expect to win anything. I’ve visited this casino over 500 times and know all of the machines well, yet I have only won on 3 occasions, that adds up to well under 1% player hold. I’ve met visitors who got carried away and spent way over their budget, so it may cost you. After all, it is a CASINO. Good luck, have a safe and happy trip wherever you choose to stay.

Room Tip: If you get a room higher up you might have to wait on the elevator.
See more room tips
  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, December 27, 2012
I’m sorry you feel this way, MoMan43. We do appreciate you staying with us and your feedback. We see you enjoy concerts - if you’re looking for something other than the casino and you stay with us on the weekends, you may want to check out our live music on the train in Depot #9. Also our brewery, Amerisports, always has all the big games on our 52 screens, an extensive menu and a selection of beers that we brew here on site. Hope your next visit is a better one. Look us up on Facebook or Twitter with any questions during your next stay.
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Branson West, Missouri
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 11, 2012

Our recent stay at the Ameristar was excellent. The rooms were large, comfortable and spotless. Check was fast and the receptionist was pleasent and helpful. The entire property is clean and safe. The casino is easy to get to and the sellection of restaurants on the property is amazing. The buffet is well worth stopping at. Highly recommended!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, December 12, 2012
Thanks for your recommendation and for visiting! I'm glad you had a fun stay and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Hotel Kansas City

Address: 3200 North Ameristar Drive, Kansas City, MO 64161
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Kansas City
#24 Business Hotel in Kansas City
#27 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Hotel Kansas City 4*
Number of rooms: 184
Official Description (provided by the hotel):
The Ameristar Casino Hotel Kansas City is a luxury hotel with 184 guestrooms. With 3,000 slot and video poker machines and 60 table games, this Kansas City casino is one of the biggest in the country. After exciting gaming action you may choose from nine appetizing dining options at this Kansas City hotel. The restaurants in Kansas City at Ameristar range from a sports-infused brew-pub to fine dining in an Old West inspired atmosphere. ... more   less 
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Also Known As:
Ameristar Hotel Kansas City
Ameristar Casino Kansas City Mo
Ameristar Kansas City

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