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“Fantastic Experience!” 5 of 5 stars
Review of Ameristar Casino Hotel Kansas City

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Ameristar Casino Hotel Kansas City
4.0 of 5 Hotel   |   3200 North Ameristar Drive, Kansas City, MO 64161   |  
Hotel amenities
Ranked #36 of 110 hotels in Kansas City
Sedalia, Missouri
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Fantastic Experience!”
5 of 5 stars Reviewed January 2, 2013

My husband and I decided to spend one night in the hotel, and called at the last minute for reservations. We were looking for a non-smoking room with a king bed. They had a king mini-suite available, or the king suite, which they said was like a one bedroom apartment (and was considerably higher priced). We reserved the mini-suite, and arrived and checked in with no problems. The valet (free with hotel stay), and front desk clerk were very friendly and accommodating. When we went to our room, we were quite shocked to discover that it was already inhabited by someone else. We returned to the front desk, and the clerk apologized profusely, and upgraded us to the king suite at no extra charge. Well, the suite was fabulous, with more amenities that I could dream of, and extremely clean. I was very impressed with the service and friendliness of all the hotel and casino staff. We ate twice at the Horizons Buffet while there, and it was exceptional as well. I would recommend this hotel highly. My only regret was that I didn't win much at the casino!!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, January 8, 2013
Thank you so much for visiting and for sharing your review. I do apologize for the mix up with your room and thank you for being understanding. I'm glad you enjoyed your king suite and Horizons Buffet. We hope to see you again soon!
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159 people have reviewed this hotel

Traveler rating
    74
    42
    17
    13
    13
See reviews for
29
63
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Independence, Missouri
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed December 25, 2012

This property is fairly nice though not nearly as nice as their St. Charles property. There is no pool or gym at the hotel and if you look at the AMENITIES & SERVICES on their web site you find that they have many ATM machines, check cashing and foreign exchange to make it convenient for you to get cash to blow in the CASINO. All the restaurants are nice and serve good food, not too overly priced and there is even a movie theater to send the kids to while you play. So as you can see, it is really all about the CASINO. If you play I recommend that you use your player card so when you lose lots of money you can get food comps or a very small percent of your cash back. Also by using your player card you can keep track of how much money you lose, not that you can deduct it from your taxes. Also take note that if you use your credit card at the cashier to get a cash advance you better read the fine print on your card agreement. Some cards will cancel your credit for purchasing gambling chips. Basically this property is about taking your money and putting it into their pocket so if you want somewhere to go and blow your savings account this is your ticket. Even if you’re just here for a ball game, graduation, wedding or other event, you can’t really avoid the casino as it is right there at the hotel. So come to KC, have a good time but beware of the slot machines, they are very alluring and the atmosphere will let you get carried away. Don’t expect to win anything. I’ve visited this casino over 500 times and know all of the machines well, yet I have only won on 3 occasions, that adds up to well under 1% player hold. I’ve met visitors who got carried away and spent way over their budget, so it may cost you. After all, it is a CASINO. Good luck, have a safe and happy trip wherever you choose to stay.

Room Tip: If you get a room higher up you might have to wait on the elevator.
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, December 27, 2012
I’m sorry you feel this way, MoMan43. We do appreciate you staying with us and your feedback. We see you enjoy concerts - if you’re looking for something other than the casino and you stay with us on the weekends, you may want to check out our live music on the train in Depot #9. Also our brewery, Amerisports, always has all the big games on our 52 screens, an extensive menu and a selection of beers that we brew here on site. Hope your next visit is a better one. Look us up on Facebook or Twitter with any questions during your next stay.
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Branson West, Missouri
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 11, 2012

Our recent stay at the Ameristar was excellent. The rooms were large, comfortable and spotless. Check was fast and the receptionist was pleasent and helpful. The entire property is clean and safe. The casino is easy to get to and the sellection of restaurants on the property is amazing. The buffet is well worth stopping at. Highly recommended!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, December 12, 2012
Thanks for your recommendation and for visiting! I'm glad you had a fun stay and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Smith, Arkansas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 27, 2012

On checking in, the front desk clerk was very courteous and helpful. As I was in the elevator on my way to the room, I noticed that the carpet in the elevator had just been replaced--obviously part of regular, on-going maintenance at the hotel. My hotel room was very clean and in good condition. The furnishings in my room all appeared to be new and in working order and the only criticism of the room is that the lighting wasn't very good. The room had a desk with free high speed internet service that I used during the trip with no problem. The only real downside to the stay was that the trip was for two days. After the first night, I left a tip of $5.00 for the housekeeper (which I consider to be fairly generous), yet the housekeeper did not replace two used bath towels. The two old towels were removed but no clean towels were provided which left my wife and I with only a single towel for the two of us on our last day. We were disappointed with the housekeeper (who didn't receive a tip on our last day) but believe that this was likely an isolated event or the hotel would not have been nearly as clean as it was. I've been to this hotel/casino several times in the past and never had a similar problem.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, December 6, 2012
Thanks so much for staying with us and for sharing your review. I apologize for the inconvenience regarding your towels. We appreciate your understanding, as we do our best to make sure each and every guest receives hospitable service while staying with us. We do hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Bear Lake, Minnesota, United States
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 1, 2012

Room was nothing special. There was a KC Chiefs vs Oakland Raiders game that day. All kind of football fans staying there and only one person at the desk to check in with. Went to the buffet downstairs for supper. And even though there were more than 50 empty tables I waited over 7 mins after paying for my food(doesn't count the 5 waiting to pay) and still hadn't been seated before I asked for a refund. The manager came up and said to the cashier "oh he has only been waiting 7 mins for a seat". I feel my time is valuable and to me with that many tables empty why is it taking so long. Again it was over priced it would have been over 22 dollars.

Also this large hotel and gaming place does not have a shuttle to and from anywhere including the airport.

Room Tip: I would stay somewhere else and if you wanted to travel then stay somewhere else and drive over.
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, November 6, 2012
Pat, I'm so sorry if you were unsatisfied with your experience with us. We want all of our guests to receive quality service when they visit. We do really value your time and feedback, and I will be sure to pass it along. Please feel free to reach out to us at atyourservicekc@ameristar.com with your contact info and details of your visit and we will get back to you to personally discuss you stay.
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Conway, Arkansas
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 31, 2012

As all the other reviews say, this is a very nice property! The staff is very friendly, the rooms are very plush, and I really liked the location overlooking the River. We upgraded to a Players Suite for $10 a night, and it was well worth it to have a sitting area and a balcony. As for the casino, all 4 of the people with me came away with more money then we came with. Three of us were playing table games and 1 a combination of table games and slots. The comp system in the casino is a little bit confusing, but the staff is more then happy to explain.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, November 6, 2012
I'm so glad you had a great stay with us and enjoyed your Players Suite! Thanks for sharing your review and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012

I don't get to come to Kansas City often, but when I do I always stay at the Ameristar. Their Service Is A+, the rooms are great. They are accomandating to your needs and very helpful. The valet service is fast and friendly. I reccommand anyone to stay and enjoy the hotel and casino it so much fun. I can't wait to go back!!

Room Tip: Ask About upgrades, you won't believe your eyes.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, October 31, 2012
Thank you for the recommendation! I'm happy to hear you had a fun and exciting experience with us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ameristar Casino Hotel Kansas City

Address: 3200 North Ameristar Drive, Kansas City, MO 64161
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Kansas City
#40 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Hotel Kansas City 4*
Official Description (provided by the hotel):
The Ameristar Casino Hotel Kansas City is a luxury hotel with 184 guestrooms. With 3,000 slot and video poker machines and 60 table games, this Kansas City casino is one of the biggest in the country. After exciting gaming action you may choose from nine appetizing dining options at this Kansas City hotel. The restaurants in Kansas City at Ameristar range from a sports-infused brew-pub to fine dining in an Old West inspired atmosphere. ... more   less 
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Also Known As:
Ameristar Hotel Kansas City
Ameristar Casino Kansas City Mo
Ameristar Kansas City

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