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Ameristar Casino Hotel Kansas City: Traveler Reviews

4.0 of 5
3200 North Ameristar Drive, Kansas City, MO 64161
Hotel amenities
Ameristar Casino Hotel Kansas City
Ranked #18 of 109 hotels in Kansas City
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92 reviews from our community

    Trip type
Traveler rating
    42
    28
    9
    7
    6
Date Rating
Fort Smith, Arkansas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Well Kept”
4 of 5 stars Reviewed November 27, 2012

On checking in, the front desk clerk was very courteous and helpful. As I was in the elevator on my way to the room, I noticed that the carpet in the elevator had just been replaced--obviously part of regular, on-going maintenance at the hotel. My hotel room was very clean and in good condition. The furnishings in my room all appeared to be new and in working order and the only criticism of the room is that the lighting wasn't very good. The room had a desk with free high speed internet service that I used during the trip with no problem. The only real downside to the stay was that the trip was for two days. After the first night, I left a tip of $5.00 for the housekeeper (which I consider to be fairly generous), yet the housekeeper did not replace two used bath towels. The two old towels were removed but no clean towels were provided which left my wife and I with only a single towel for the two of us on our last day. We were disappointed with the housekeeper (who didn't receive a tip on our last day) but believe that this was likely an isolated event or the hotel would not have been nearly as clean as it was. I've been to this hotel/casino several times in the past and never had a similar problem.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Chipster58 about Ameristar Casino Hotel Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review
December 6, 2012
Thanks so much for staying with us and for sharing your review. I apologize for the inconvenience regarding your towels. We appreciate your understanding, as we do our best to make sure each and every guest receives hospitable service while staying with us. We do hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Bear Lake, Minnesota, United States
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Way overpriced”
2 of 5 stars Reviewed November 1, 2012

Room was nothing special. There was a KC Chiefs vs Oakland Raiders game that day. All kind of football fans staying there and only one person at the desk to check in with. Went to the buffet downstairs for supper. And even though there were more than 50 empty tables I waited over 7 mins after paying for my food(doesn't count the 5 waiting to pay) and still hadn't been seated before I asked for a refund. The manager came up and said to the cashier "oh he has only been waiting 7 mins for a seat". I feel my time is valuable and to me with that many tables empty why is it taking so long. Again it was over priced it would have been over 22 dollars.

Also this large hotel and gaming place does not have a shuttle to and from anywhere including the airport.

Room Tip: I would stay somewhere else and if you wanted to travel then stay somewhere else and drive over.
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask Pat N about Ameristar Casino Hotel Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review
November 6, 2012
Pat, I'm so sorry if you were unsatisfied with your experience with us. We want all of our guests to receive quality service when they visit. We do really value your time and feedback, and I will be sure to pass it along. Please feel free to reach out to us at atyourservicekc@ameristar.com with your contact info and details of your visit and we will get back to you to personally discuss you stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, Arkansas
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
“Great Stay!”
5 of 5 stars Reviewed October 31, 2012

As all the other reviews say, this is a very nice property! The staff is very friendly, the rooms are very plush, and I really liked the location overlooking the River. We upgraded to a Players Suite for $10 a night, and it was well worth it to have a sitting area and a balcony. As for the casino, all 4 of the people with me came away with more money then we came with. Three of us were playing table games and 1 a combination of table games and slots. The comp system in the casino is a little bit confusing, but the staff is more then happy to explain.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TLaymon about Ameristar Casino Hotel Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review
November 6, 2012
I'm so glad you had a great stay with us and enjoyed your Players Suite! Thanks for sharing your review and we hope to see you again.
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Columbia, Missouri
1 review
2 helpful votes 2 helpful votes
“Fun, and Exciting Experience”
5 of 5 stars Reviewed October 27, 2012

I don't get to come to Kansas City often, but when I do I always stay at the Ameristar. Their Service Is A+, the rooms are great. They are accomandating to your needs and very helpful. The valet service is fast and friendly. I reccommand anyone to stay and enjoy the hotel and casino it so much fun. I can't wait to go back!!

Room Tip: Ask About upgrades, you won't believe your eyes.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask lacresha5 about Ameristar Casino Hotel Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review
October 31, 2012
Thank you for the recommendation! I'm happy to hear you had a fun and exciting experience with us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Tennessee
1 review
“Great experience”
5 of 5 stars Reviewed October 25, 2012

My wife and myself travel out through KC on the way to UT one time a year and always look forward to staying at the Ameristar in KC. This is a first class hotel and casino. The rooms are great and the casino has the latest slots and games. The hotel and Casino are located in an area where it is quite and easy accessable from I-435. Already looking forward to next year. We have stayed here for the past four years.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Horace C about Ameristar Casino Hotel Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review
October 31, 2012
Hey Horace, thanks for posting your review and for your loyalty over the years. I'm glad you and your wife enjoy visiting us and we look forward to seeing the two of you next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Hotel Kansas City

Also Known As:
Ameristar Hotel Kansas City
Ameristar Hotel
Ameristar Casino Kansas City Mo
Ameristar Kansas City
Address: 3200 North Ameristar Drive, Kansas City, MO 64161
Region: United States > Missouri > Kansas City
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotels in Kansas City
#6 Luxury Hotels in Kansas City
#10 Family Hotels in Kansas City
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Ameristar Casino Hotel Kansas City is a luxury hotel with 184 guestrooms. With 3,000 slot and video poker machines and 60 table games, this Kansas City casino is one of the biggest in the country. After exciting gaming action you may choose from nine appetizing dining options at this Kansas City hotel. The restaurants in Kansas City at Ameristar range from a sports-infused brew-pub to fine dining in an Old West inspired atmosphere. ... more   less 
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Ameristar Casino Hotel Kansas City
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