I was pleasantly surprised. Where have you been the many times that I hav stayed on the Plaza? The service was excellent. Definitely shows that quality and customer commitment is number one. The front desk was more than accommodating in allowing me to upgrade to a suite. It was worth the extra money. Very spacious and clean. The bed felt as if I was sleeping on clouds. I had to order the sheets for my own bed. They were so soft. After a long day of sitting in meetings, the invigorating shower was just what I needed. It's off the Plaza so it is still within walking distance to the shops and restaurants. Try it, you will definitely be pleased.