I found this hotel to be very, very sloppy with your personal information. When I checked in the front desk clerk gave me a folio and I asked what this was. She said "its your account information (Marriott Rewards account etc.) and your status". I didn't look at the information and put the sheet of paper in my inside sport jacket pocket.
I wanted to use the Shuttle that night I checked in and the shuttle was shut down for a couple of hours. When I asked at the front desk, they said the shuttle worked all the time, except when I wanted a ride. I paid for a taxi ride that night, but the hotel did pick me up.
The following morning, I looked at the folio the front desk clerk had provided me. It was for another guest with his e-mail, credit card preference, number of nights and status. I was livid over the disclosure of this information since I wondered who received MY information. When I left the hotel that morning, the front desk clerk could NOT understand why I was upset with all my personal information being disclosed to someone else. I am guessing that everyone isn't as responsible as I am to return the folio to the front desk and I am stilll awaiting some of the repercussions of the hotel disclosing my personal information. Yes, they didn't get all the credit card information, but they have my e-mail address and who knows what someone could do with that, plus my Marriott account information. They could subscribe me to life or health insurance sites whereas I get 1000 e-mail per day or they could subscribe me to porn sites. I only give my e-mail address to people who I do business with or who I deem to be responsible. This Marriott clearly isn't responsible.
I guess what made me more angry was the clerk at the front desk couldn't understand why I was upset with my account information being disclosed to strangers. I frequent Kansas City and many of my guys stay here, but that was my last stay at the Marriott, I will not return. I am opting back to the Intercontinental where I am a Platnium Ambassador Member (Gold at Marriott). The IC isn't the best at times, but is a nice hotel, and substantially better than the Marriott and they don't disclose my personal information to strangers. I would avoid this Marriott when possible. I can't afford the risks of staying at that hotel with my personal information being given to complete strangers.
I am guessing the hotel staff haven't learned about personal identity theft. Sad, very sad. Stay here at your own risk.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to inform us of the issues you experienced during your stay. The concerns you have communicated are definitely not our standards. I would like to have the opportunity to discuss them with you further and gather details to correct any mistakes that were made. Please feel free to call the main hotel phone number and ask for the Guest Services Manager at your convenience, thank you again for all of your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.