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“Friendly staff - but....” 4 of 5 stars
Review of Kansas City Marriott Country Club Plaza

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Kansas City Marriott Country Club Plaza
3.5 of 5 Hotel   |   4445 Main St, Kansas City, MO 64111   |  
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Ranked #40 of 110 Hotels in Kansas City
Columbia
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Friendly staff - but....”
4 of 5 stars Reviewed August 24, 2013

I will start off by saying that everyone I encountered in this hotel was extremely friendly and welcoming. I appreciated the high level of customer service.

This is a great hotel to stay at, if you don't mind the $9.95 daily internet fee (lobby is free though, but so loud it's hard to get anything done), $15 nightly parking in the smallest spots of all time, and expensive breakfast. Oh, and the garage is terrible. Too small for 2 cars to pass each other, almost impossible to park a large vehicle, and when the valet stops in front of you and has to get a different key, it blocks you and you have to wait.

Beds are comfy, rooms are very quiet, which is much appreciated. Less than half a mile from the Plaza and the shuttle will take you there. Would I stay here again? Probably not, many other hotels in the area that offer free wifi and breakfast.

Plus - customer service, comfy room, quiet
Negative - extra charges for parking, wifi, breakfast

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, September 9, 2013
Thank you so much for taking the time to write a review of our hotel. I was happy to see so the comments about our staff taking care of your needs. We hope that you change your mind to come back and to see us again - if you are looking for a great deal we at times offer rates that include self parking and breakfast at our Main Street Grille.
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309 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Riverside
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2013

We've stayed here several times for trips to KC and have always had a good experience. Very close to the Plaza, just a few minutes walk, without being right in the middle of all the crazy traffic. Rooms are quiet even though the street that the hotel is on is fairly busy, never really heard any of the traffic. Staff is very friendly and helpful and the shuttle to the Plaza is a nice touch. The rooms are starting to look a little dated though and could really use a renovation. Overall, nice hotel. $15/night parking is a little high for the dreary looking parking garage but is expected.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, September 6, 2013
Thank you so much for the review of our hotel! I am glad to hear you enjoyed our location - sometimes it is nice to be out of all the traffic. Do not forget when you stay with us - we have a courtesy shuttle that is available to take you to the Country Club Plaza and back. Hope to have you back with us!
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Top Contributor
300 reviews 300 reviews
78 hotel reviews
Reviews in 83 cities Reviews in 83 cities
118 helpful votes 118 helpful votes
1 of 5 stars Reviewed August 19, 2013

I found this hotel to be very, very sloppy with your personal information. When I checked in the front desk clerk gave me a folio and I asked what this was. She said "its your account information (Marriott Rewards account etc.) and your status". I didn't look at the information and put the sheet of paper in my inside sport jacket pocket.

I wanted to use the Shuttle that night I checked in and the shuttle was shut down for a couple of hours. When I asked at the front desk, they said the shuttle worked all the time, except when I wanted a ride. I paid for a taxi ride that night, but the hotel did pick me up.

The following morning, I looked at the folio the front desk clerk had provided me. It was for another guest with his e-mail, credit card preference, number of nights and status. I was livid over the disclosure of this information since I wondered who received MY information. When I left the hotel that morning, the front desk clerk could NOT understand why I was upset with all my personal information being disclosed to someone else. I am guessing that everyone isn't as responsible as I am to return the folio to the front desk and I am stilll awaiting some of the repercussions of the hotel disclosing my personal information. Yes, they didn't get all the credit card information, but they have my e-mail address and who knows what someone could do with that, plus my Marriott account information. They could subscribe me to life or health insurance sites whereas I get 1000 e-mail per day or they could subscribe me to porn sites. I only give my e-mail address to people who I do business with or who I deem to be responsible. This Marriott clearly isn't responsible.

I guess what made me more angry was the clerk at the front desk couldn't understand why I was upset with my account information being disclosed to strangers. I frequent Kansas City and many of my guys stay here, but that was my last stay at the Marriott, I will not return. I am opting back to the Intercontinental where I am a Platnium Ambassador Member (Gold at Marriott). The IC isn't the best at times, but is a nice hotel, and substantially better than the Marriott and they don't disclose my personal information to strangers. I would avoid this Marriott when possible. I can't afford the risks of staying at that hotel with my personal information being given to complete strangers.

I am guessing the hotel staff haven't learned about personal identity theft. Sad, very sad. Stay here at your own risk.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, August 27, 2013
Thank you for taking the time to inform us of the issues you experienced during your stay. The concerns you have communicated are definitely not our standards. I would like to have the opportunity to discuss them with you further and gather details to correct any mistakes that were made. Please feel free to call the main hotel phone number and ask for the Guest Services Manager at your convenience, thank you again for all of your time.
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Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 19, 2013

We stayed here for a family weekend. Excellent greeting by Steve Hogan at the front desk, made us feel very welcome. The door people were sort of spotty, sometimes getting the door for us, other times hanging around their podium. When I asked about parking my van there no one could seem to tell me whether or not it would fit (it didn't), then it ended up on the street. Had to have the hotel credit my account upon checkout for the parking fee. Had my door knocked on (actually pounded on 3 times) at 3am by some over served guests. I didn't like the fact that there were no fridges in the room and the interior of the room appeared to be a bid dated. When I originally made my reservation it was for $139 per night and then I happened to be on Marriott website a few days later prior to my stay and found the same room for $99/night??? I brought it to Mr. Hogan's attention and he took care of it right away - must be new policy Marriott does now if their rooms don't book up. If you're looking to stay near the Plaza look at the Residence Inn close by or the Courtyard down there. Very fast elevators and nice work-out room. The shuttles back and forth from the Plaza are nice from what I saw. My wife said the staff at the Starbucks coffee shop downstairs were very nice. I'd like to see fridges in the room - there's lots of room for one and maybe a complimentary coffee urn up front. I saw the water/lemon dispenser, thank you! When the A/C kicks on in your room it sounds like a chain driven engine starting up - very loud, I was on the 6th floor.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, September 6, 2013
Thank you for taking the time to write a review of our hotel. It was nice to see that Mr. Hogan took care of your requests at check - in, I will be sure to inform him of your kind words.

I was concerned to hear of some of the issues you experienced while with us - the spotty door service and noisy air conditioner are items I would like to address with the appropriate staff. Should you have the time available please contact the hotel's main phone number of 816-531-3000 and ask for the Guest Services Manager - I would be delighted to take your call.
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Chattanooga, TN
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 13, 2013

We were attending a wedding and this particular Marriott the weekend of Aug 9-10 and was home base for those attending.

This hotel is located in the city and therefore you pay for everything and I mean EVERYTHING. Self parking was $15 a night, so that adds to the expense but is typical for most hotels in that area. No free internet. Very limited eating facilities.

Because we were attending a wedding, the nightly charge was somewhat reduced ($110 a night). There is a relatively limited restaurant on site but expect to pay $12 for a run of the mill sandwich and more for main entrees. Surprisingly all the eating facilities in the hotel were closed Saturday afternoon when we returned from a quick sightseeing trip to Harry Truman's home at 2:00 and we could get nothing to eat anywhere in the hotel (unless you ordered room service). So we were forced to get back in the car and drive to one of the local nearby restaurants to grab a quick bite to eat before attending a wedding. Don't know what one is supposed to do if they are hungry at this hotel at certain times on the weekend. Not sure if they close every day at 2:00 but it sure wasn't very convenient for guests and the nearest restaurants are about a quarter mile or more walk.

Overall the hotel was nice with all the usually trappings (and expenses) of an inner city downtown hotel. Rooms were standard size room, they were clean as was the bath room. Decent flat screen TV. Typical for most chain downtown hotels, there is no internet access unless you are willing to pay for the privilege.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, August 27, 2013
Thank you for commenting on your trip to Kansas City!

I understand your frustrations in our full service restaurant not being open beyond 2:00pm - however we do have room service available every day from 6:00am until midnight along with our Great Room Lobby Lounge that opens at 4:00pm Monday through Thursday, 1:00pm on Friday and Saturday and 5:00pm on Sundays.

As a Full Service Marriott we do not offer complimentary internet in our guest rooms, however we do offer free wireless and wired internet on our Lobby Level 24 hours a day.

Thank you again for commenting - we hope to have you back with us for your next event or to visit your friends and family in Kansas City.
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Des Moines, Iowa
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 6, 2013

We stayed here on a recent family trip to KC. We had a short drive to and from Worlds and Oceans of Fun. The customer service at this hotel is the best we have encountered. They are so friendly and willing to go over and above what is expected. The kids got Twinkies when we checked in - they loved it! We took the free shuttle to and from the plaza. It was never more than a 5 minute wait. They had excellent suggestions for dinner as well. The hotel is clean and quiet. The only thing that could have made it better is a bigger pool area for the kids to enjoy.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, General Manager at Kansas City Marriott Country Club Plaza, responded to this review, August 15, 2013
Dear Traveler,

Thank you for your review! We are so glad you enjoyed your stay with us! We pride ourselves in going the extra mile for each guest and we appreciate you recognizing that.

We look forward to serving you in the future!

Izabella Toma
Sales and Marketing Office
8163034559
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Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed August 3, 2013

Had a great stay. The staff was very friendly and were willing to help with everything that you needed. They have shuttles that will take you places locally if needed, so that you don't have to drive or take a cab everywhere. Disappointed that there was no free wi-fi in the rooms, especially if you are a Marriott rewards member, but you could go to the lobby and use it for free. The only problem with that is that the lobby is very noisy. The hotel was pretty busy when I went, so maybe when there aren't so many people staying there, then the noise may not be that bad. Also had hoped there was a fridge because sometimes if you go to a great restaurant, you may have leftovers, so our extra food had to go to wast. Overall, was a great stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, General Manager at Kansas City Marriott Country Club Plaza, responded to this review, August 15, 2013
Dear Guest,

Thank you for your review!
We are so glad that you enjoyed your stay and we appreciate the great comments. We take great pride in our hotel, staff and service.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kansas City Marriott Country Club Plaza

Address: 4445 Main St, Kansas City, MO 64111
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Marriott Country Club Plaza 3.5*
Number of rooms: 295
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Also Known As:
Kansas City Marriott Country Club Plaza Hotel Kansas City
Marriott Kansas City

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