Not having the best experience at this hotel. While I'll do think it is a decent value, there have been to many compromises and disappointments so far. Things started off ok with check in, but then i was hit with the $15 a day parking fee. my bad i guess for not checking on that sooner. Then while going to park, neither of my key cards would let me into their garage. After getting some help with that, I finally found a very narrow parking space. Other reviewers have noted similar problems. Many cars just take up two spaces. The next surprise was that there is no free wifi in the rooms. It's $9.95 a day. I was very surprised at this considering where this hotel is located and it reputation. Last straw was the lack of sleep I got from the extremely loud guests down my hallway. Every time someone opens and closes a door, everyone in m y family can hear it. Hallways quite noisy. Next morning I needed to print off tickets for an event when i was told only one computer in the lobby connected to the printer could connect to the Internet and of course it was being used. A staff member took me in the office and helped me out, but still annoying. One last minor issue was the pool. The pictures on here and on their website are pretty deceiving. The pool is petty small compard to the size of this hotel. It is short and very narrow,
Positives are location and price. Staff also seems nice and attentive when I needed assistance.
I partially blame myself as I was late trying to find a hotel in country club plaza. My first three choices did not have vacancy or a pool - which my kiddos needed. If available, I would try the Hampton inn.
Hope they continue the upgrades to make this true to the Marriott name. Won't be coming back...
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- Also Known As:
- Kansas City Marriott Country Club Plaza Hotel Kansas City
- Marriott Kansas City