Don't get me wrong- I love Marriott.. I have 38 nights this year in Marriott properties (and it is only March), but this hotel is -not- one to stay at. Not yet, at least..
This property is...confused. They are trying to put on that 4-star polish, but nothing there seemed to go right.
-There is no middle ground- the staff is either overly professional or completely rude. Hung up on twice. Face to face folks are alright, but if you call anywhere in the hotel the person on the phone will sound like you are annoying them, or they have something better to do. Except Room Service, they were cool.
-Every time you drive up, you will have two confused valets walk up and beckon you everywhere except getting the car parked.
-They charge for parking, which is absolutely ridiculous for this area. 500 yards away, the Marriott Courtyard (*EXCELLENT* place to stay, best in Marriott in KC) charges nothing, and it is in a denser area.
-Charged for the internet, despite my rewards status. They have no business charging for internet here anyway- this is not Times Square. And again, the Courtyard across the park does not.
-Coffee shop opened late. Seems petty, but when you time out your morning meetings this will make you late for everything before noon.
These are only the things that come to mind now.. Keep in mind that I will make Platinum status with Marriott before June, and this is how well I got along with them...!
-On the bright side, the room service here is fast and tasty. Resturant quality food in your room.
Other than that.. This place needs work if they are going to be the hotel they are trying to portray.. If you are going to the Plaza and need a place to stay, see if you can grab a room across the park at the Courtyard Marriott. It's a neat place- it has the polish that this place does not.
Higher rooms have a good view of the plaza- this is the best quality of this hotel..
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. We apologize for the dissapointing experience you had at our hotel.
We appreciate your loyalty and would like an opportunity to make it up to you. Please contact our hotel directly if you would like to discuss your stay.
We hope to have the opportunity to serve you again in the future.
Sales and Marketing Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.