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“Worst Marriott I have been to...” 1 of 5 stars
Review of Kansas City Marriott Country Club Plaza

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Kansas City Marriott Country Club Plaza
3.5 of 5 Hotel   |   4445 Main St, Kansas City, MO 64111   |  
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Ranked #47 of 110 hotels in Kansas City
Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Worst Marriott I have been to...”
1 of 5 stars Reviewed March 18, 2013

Don't get me wrong- I love Marriott.. I have 38 nights this year in Marriott properties (and it is only March), but this hotel is -not- one to stay at. Not yet, at least..

This property is...confused. They are trying to put on that 4-star polish, but nothing there seemed to go right.

-There is no middle ground- the staff is either overly professional or completely rude. Hung up on twice. Face to face folks are alright, but if you call anywhere in the hotel the person on the phone will sound like you are annoying them, or they have something better to do. Except Room Service, they were cool.

-Every time you drive up, you will have two confused valets walk up and beckon you everywhere except getting the car parked.

-They charge for parking, which is absolutely ridiculous for this area. 500 yards away, the Marriott Courtyard (*EXCELLENT* place to stay, best in Marriott in KC) charges nothing, and it is in a denser area.

-Charged for the internet, despite my rewards status. They have no business charging for internet here anyway- this is not Times Square. And again, the Courtyard across the park does not.

-Coffee shop opened late. Seems petty, but when you time out your morning meetings this will make you late for everything before noon.

These are only the things that come to mind now.. Keep in mind that I will make Platinum status with Marriott before June, and this is how well I got along with them...!

-On the bright side, the room service here is fast and tasty. Resturant quality food in your room.

Other than that.. This place needs work if they are going to be the hotel they are trying to portray.. If you are going to the Plaza and need a place to stay, see if you can grab a room across the park at the Courtyard Marriott. It's a neat place- it has the polish that this place does not.

Room Tip: Higher rooms have a good view of the plaza- this is the best quality of this hotel..
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, March 27, 2013
Dear Guest,

Thank you for your review. We apologize for the dissapointing experience you had at our hotel.
We appreciate your loyalty and would like an opportunity to make it up to you. Please contact our hotel directly if you would like to discuss your stay.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Kansas City, Missouri, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 15, 2013

We decided to do a lil staycation on Thanksgiving 2012, we choose The Marriot at the Plaza because of its close proximity to Country Club Plaza where we will watch the Thanksgiving concerts and Fireworks. The Parking was quite a walk, but as our 4 year old said, walking is exercise, the check in staff was friendly, our room was clean and big. We waited for at least 15 minutes for the shuttle that will take us to the Country Club Plaza but it never came so we decided to walk to the Plaza instead.By the way this is my first review ever at TripAdvisor.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, March 25, 2013
Dear Guest,

Thank you for your review, we are honored to be the subject of your very first TripAdvisor review.
We are glad you decided to spend such a special time at our hotel and that you enjoyed your stay. We apologize for the delay of the shuttle; as you probably know most of the Plaza is closed down for traffic during Thanksgiving which makes it difficult to stay on a timely schedule.

We hope to have you as our guest again in the future!

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 14, 2013

We chose this hotel because of its proximity to Country Club Plaza. We checked in quite late in the afternoon, after shopping. It seems the hotel is undergoing some sort of re-model, as the elevators were not all working. Those that were working were extremely slow and it took us a couple of times to actually get to our floor. The bell staff was surprisingly slow at helping us with our multitudes of shopping bags, suitcases, etc. We ended up carrying everything in ourselves and placing them on an empty cart. Once the check-in was complete (this was pleasant & quick) there was a person to bring our cart up to the room.

Compared to a recent stay at Marriott in Chicago, this staff did not go out of their way to be friendly. Finding a cab for our evening was easy. The rooms themselves were nice. Beds were very comfortable, etc.

We called to get our car out of valet about 20 minutes before we went down. (this time we just carried our bags ourselves) Upon arrival in the lobby, our car wasn't there, it seems they had pulled down the wrong vehicle? (it was the same color, approximate size, etc.). After a short wait our car arrived. Again, we were left to load our items in the car.

It was just a very average experience, not what you would usually expect from the Marriott.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, March 25, 2013
Dear Traveler,

Thank you for your review. We strive to go above and beyond for our guests, we apologize our valet and bell service did not live up that. Our hotel is currently getting new elevators, we apologize for the inconvenience the delay caused. We are working diligently to minimize the impact of the work on our guests.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 8, 2013

Great friendly service at check-in, nice facilities although elevators and telephones a little dated. Rooms are clean and comfortable, buffett breakfast just as what you can allways expect from any Marriott hotel (eggs, cereal, waffles, bagels, fresh fruit). Free wireless internet in the lobby area, sometimes a little slow. Gym has great cardio equipment, few dumbells up to 50lb, some machines for upper body, all good for a "basic" workout. Nice pool and whirpool. No free parking. Good for business travel.
The hotel is located next to the Country Club Plaza where there are many chain restaurants and high-end stores and the hotel provides free shuttle service to and from it.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, March 14, 2013
Dear Guest,

Thank you for your review, we hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 1, 2013

Expected to stay and was only booked for 1 night. I ended up making another reservation online before i checked in for a second night. When I checked in, I caused some confusion as they saw my reservation and combined them together. I was actually booked for 2 rooms for 1 night. The front desk, Vashti, was able to sort things out and assist me with the rest of the reservation. She was super polite and asked for my number so she could call me when things got sorted. This was nice because that gave me confidence that it was going to be handled and i can go do other things. I later received a call and was told that it was settled. I ended up not keeping the second reservation on the 2nd night and they still sorted things out for me by allowing me to cancel. They suggested I stay at the airport location since I was flying out early the next morning. Rooms were clean, shower was hot, view was not much, but its also downtown. The cleaning staff I met were very polite and always smiled. They have a very nice lounge area and free wifi in the bar area. Typical for a Marriott, stay here if you want to be close to lots of downtown stuff and have an automobile. They offer Valet, but you can self park for 15 dollars a day. They have a small coffee shop to pick up a pastry or something light.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, March 14, 2013
Dear Guest,

Thank you for your nice comments about our staff and service, we take great pride in both.
We appreciate the time you took to write a review of our hotel and we hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lees Summit, Missouri, United States
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 50 cities Reviews in 50 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 23, 2013 via mobile

Hotel is very nice with great view of country club plaza staff very friendly and always willing to help parking for larger vehicles like buses is limited but hotel had permit for me breakfast was great glad to stay here anytime

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, March 14, 2013
Dear Traveler,

Thank you for your review. We are glad your experience at our hotel was enjoyable and we look forward to serving you again in the future.

Izabella Toma
Sales and Marketing Office
816.303.4559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2013

This hotel needs some updating, and when we were there they only had 2 elevators working, and it was very busy. Waited 5-10 minutes for an elevator - but they were installing a new one which would help. Why I rated it high was due to the fact we had EXCELLENT service - from check in to bellhops to whatever we needed - they were very responsive and friendly.

Room Tip: Upper floors are quieter and have a nicer view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review, February 22, 2013
Dear Traveler,

Thank you for your review. We apologize for the inconvenience caused by the wait on the elevators. As you stated, we are getting new elevators for the hotel and we are working diligently to minimize the impact on our guests as much as possible while we are completing this project.
We appreciate the recognition of our staff and service.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kansas City Marriott Country Club Plaza

Address: 4445 Main St, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Marriott Country Club Plaza 3.5*
Reservation Options:
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Also Known As:
Kansas City Marriott Country Club Plaza Hotel Kansas City
Marriott Kansas City

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