This hotel had so many good reviews I thought sure it would be a great place to stay. We walked in and everything looked wonderful. It was when you started using the room that things started looking not so great. The extra latch they put at the top of the door so you can lock it was broke off. The door had to be slammed hard to get it to shut all the way. It could have very easily, unknowingly, not been latched and you couldn't even lock it. The drawer on the bottom of the stove had about an 1" thick of dust on it. The bathroom door would not latch shut, normally not a problem but with a 1 year old it was very much a nuisance. The shower handle was broken. We could turn the water off and on but could not change the temperature. To top it all off, the 2nd night we where there, we had a mouse in our room! I also didn't care for the fact that you accessed your room from outside. I prefer a hotel where everything is accessible from the inside. I informed the receptionist at check out and she apologized and seemed shocked at all the problems because she said they had just redone that room. The whole place is in need of painting and "deep cleaning".
- Also Known As:
- Chase Suite Kansas City
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