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“Stellar Customer Service!” 5 of 5 stars
Review of Chase Suite Hotel Kansas City Airport

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Chase Suite Hotel Kansas City Airport
3.0 of 5 Hotel   |   9900 NW Prairie View Rd, Kansas City, MO 64153   |  
Hotel amenities
Ranked #57 of 111 Hotels in Kansas City
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Stellar Customer Service!”
5 of 5 stars Reviewed July 4, 2013 via mobile

Upon arrival they must have thought I was the Queen of England because I was given the ROYAL treatment. A young woman named Sabrina oversaw my check-in was so friendly and helpful! After a four hour drive the Happy Hour appetizers were a God send. My room was PERFECT. Clean, well decorated, comfortable bed, CLEAN bathroom. The full size stove and refrigerator make all the difference in the world when entertaining grandchildren. And a fireplace! Breakfast was very well presented and FRESH. As a woman traveling alone I had NO concerns for my safety. Parking was easily accessible and well lit. For me--10 stars out of 10, but the friendly, efficient, professional customer service puts it way over the top. I will stay no where else in Kansas City from now on!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review, July 9, 2013
On behalf of our Chase Suite Team, we would like to thank you for the glowing review. We are thrilled you enjoyed your stay and look forward to seeing you in the future. If we can ever be of assistance with future plans to KC, please do not hesitate to let us know. You may reach us directly thru email at cscrivens@chasesuitehotels.com. Thank you for choosing Chase Suite for your lodging needs.
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203 reviews from our community

Traveler rating
    78
    52
    36
    19
    18
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Forest Park, Illinois, United States
1 review
5 of 5 stars Reviewed June 24, 2013

First, the service at this location is wonderful. Everyone is very helpful and will go out of their way to make you comfortable. The rooms are spacious, including kitchenettes which are useful even for a short stay. The bed was sooo comfortable. Super soft with great linens. Additionally, there is a shuttle to and from the airport, as well as to Zona Rosa, a shopping center with a multitude of stores and restaurants. Great spread at breakfast and super clean rooms. I would definitely recommend it to anyone going to the area and will be staying there again!

Room Tip: Be sure to ask about the different types of rooms they have- some are larger, may include a deck or...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review, June 25, 2013
Thank you for the awesome review. Your comments are greatly appreciated. We look forward to seeing you again!
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Mayfield Heights, Ohio
Top Contributor
55 reviews 55 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 24, 2013

While it has been some time since the re-branding of this all suite property it is still very easy to recognize. The suites are large and clustered in fours with two floors, with a kitchenette and counter, main room has a couch and hassocks separating the room, flat panel TV, comfortable bed, separate bathroom with tub and toilet in separate room. Expanded buffet for breakfast with omelette station, evening happy hour with beverages and hot food. Overall a pleasant stay with a shuttle to the airport.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review, June 25, 2013
Thank you for taking the time to review our hotel. We value all our reveiws and use them as a "measuring stick" of our service, as well as a learning tool! We hope you will have an opportunity to visit us again or perhaps, at one of our other locations. Again, thank you so much.
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Mason, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2013

We were traveling with two kids. We stayed in a split-level suite room. The huge room has a king size bed on the top level, and a queen size pull-down bed and queen size sofa bed. Room was very clean and well equipped with full-size fridge, stove, fireplace, and full kitchen and dining set. Free breakfast and afternoon snack are very nice. The price we paid is less than a standard room of Holiday Inn Express, but what we got is a lot more. I highly recommend staying at this place if you need to stay in Kansas City.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review, June 24, 2013
Thank you for choosing Chase Suites during your recent visit to Kansas City. We are delighted that you enjoyed your stay and we appreciate the wonderful review. We measure our sucess thru the eyes of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Friend, ne
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 10, 2013

We chose this facility because of the proxcimity to the air port and the Park and Ride option they offered as we were going to Mexico for a week. The facility was clean the staff was very friendly. There were countless places within a couple of miles to eat.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review, June 10, 2013
Thank you so much for taking the time to review our hotel. Your input is greatly valued and appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 9, 2013

The rooms are older but very clean and our king bed was very plush and comfy. It was convenient to the airport, as well. We didn't get to try the breakfast because we left too early. Coffee in the room is folders so if you want something better, you probably need to go to the lobby or bring your own. The best part about the hotel was having two rooms and bathrooms on separate floors for the price of a single. I would stay here again if I needed to be near the airport.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review, June 10, 2013
We appreciate your nice feedback. Thank you for staying with us and taking the time to submit a review. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux City
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 9, 2013

Had a nice stay. The rooms are huge and well kept. Close to the airport if you are using it. Had a little hickup at the free breakfast (go early, limited seating and help on the weekends) but Chris took care of it promptly! We will definately go back!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chase Suite Hotel Kansas City Airport

Address: 9900 NW Prairie View Rd, Kansas City, MO 64153
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Kansas City
#34 Business Hotel in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chase Suite Hotel Kansas City Airport 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Chase Suite Kansas City

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