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“Had a great stay but...” 4 of 5 stars
Review of Comfort Inn-Kansas City Airport

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Comfort Inn-Kansas City Airport
2.5 of 5 Hotel   |   11100 N. Ambassador Drive, I-29 & 112th Street Exit #12, Kansas City, MO 64153   |  
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Choice Privileges Points
Ranked #22 of 110 Hotels in Kansas City
Overland Park, Kansas
1 review
“Had a great stay but...”
4 of 5 stars Reviewed October 13, 2012

My Boyfriend reserved us a room at this hotel. The hotel was clean, very nice great price. front desk lady was very UNprofessional, kept calling guest SWEETIE and HON, DARLIN.very FAKE personality, the other desk clerks we met were very Professional and housekeeping was very good.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, October 17, 2012
Thank you for taking the time to share your experience about our hotel and service you received on TripAdvisor. We all try hard to keep the hotel clean and running smoothly.

As the general manager of the hotel, I frequently show my staff the comments that guests have
written about their stay. It's a teaching moment and hope we learn from what our guests are saying.

Thank you for being our guest and we hope to see you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
    69
    32
    11
    9
    5
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50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
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English first
Concord, New Hampshire
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 9, 2012

This was my first time staying at this Comfort Inn in Kansas City/Airport and I was pleased. The beds are comfortable and the rooms are clean. The breakfast has a wide variety of things. There is something for everyone. It is very quiet. The front desk staff is quick and helpful.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, October 12, 2012
Thank you for posting your comments regarding your stay at our hotel for all to see. We really appreciate you letting others know how you were treated and the value you received.

We are the new owners of the hotel as of April 1st 2012. We hope to have the opportunity to have you as our guest again.
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Fort Dodge, Iowa
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 2, 2012

We made this reservation online a few hours before hand. We have found that with the Comfort Inn chain you usually can get good to great hotels, along with a few older clunkers. This was an unexpectedly very pleasant stay at an unbelievable rate. We arrived late afternoon and check in took just a moment and we were recognized as Choice Privileges members. Asked to see if a first floor room was available and it was. No problem. The lobby area seems very clean and new. We asked the front desk and she indicated Choice apparently took over this property two years ago or so and made many upgrades. Our room was a king suite. The sitting area was divided from sleeping area by a floor-ceiling wall. Nice touch. Flat screen TV with plenty of cable options and no problems connecting to the internet. The room was clean. We saw none of the problems listed in other reviews. It was nice to have a complete separate bathroom, without the sink in a hallway. Comfortable bed. We did decide to sleep in Sunday morning so we cannot comment regarding breakfast on this trip. As for seeing KC attractions this location is at the NW corner of the metro area but it is right off I-29 and near I-435 to connect to I-35. Located at exit 12 off I-29. Restaurants and upscale shopping are located at exit 8, a simple 5 minute drive. Our cost for this last minute reservation was only about $77 including all taxes. It is the type of facility we would return to.

Room Tip: Even a first floor room in the center of the hallway was quiet.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, October 4, 2012
Thank you for the wonderful comments about our hotel and sharing them with others on this site.

We are new owners of this hotel as of April 1st 2012. We are proud that we have received
many nice comments about the quality, value and cleanliness of our hotel. Many have been surprised that we are a Comfort Inn.

We hope to have you as our guest again !
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Tampa
Top Contributor
106 reviews 106 reviews
83 hotel reviews
Reviews in 78 cities Reviews in 78 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed September 16, 2012

I spent a night here before an early flight in the morning. The hotel looks pretty updated and the carpets were nice and clean, and the bed was nice and comfortable. The rate was pretty affordable too at about 50 bucks for this specific night. It is really close to the airport, and there are lots of options available for food just an exit or two away. There is a business center which has printers easily available. Overall it was a nice hotel which I would stay at again for the right price.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, September 18, 2012
Thank you for posting comments about your experience at our hotel, we appreciate it ! We try very hard to keep our hotel clean inside and out.

We have a detailed cleaning program for our housekeepers and we are very proud of them and the like-new condition of our rooms. We hope to see you again when your travels bring you to Kansas City.
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Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2012

We were able to check in early which was great as we wanted to get started on seeing the sights of KC but is probably why we didn't notice that our room had some issues that weren't apparent until we returned. There was trash under the beds (granola bar wrappers, 1/2 empty bottle of soda, a re-usable water bottle), a musty smell in the room (we turned the a/c up when we left so maybe the odor developed while we were gone) and it was pretty apparent that the vacuuming effort was minimal as there was a good amount of dirt and crumbs around the perimeter of the room & furnishings. The cord for the hair dryer was gray and fuzzy with grime. We would have requested a different room but we were all exhausted from a long day of travel and activities. The hot tub was out of order, as was the ice machine on our floor. The patio off of the pool area was messy and all 3 trash containers were overflowing. The beds were comfortable, the staff was friendly and the location was convenient, but I doubt we will recommend this hotel to anyone.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, September 18, 2012
I want to apologize for your experience at our hotel. This is certainly not the impression that we want any of our guests to have. I would like to speak with you personally to learn more.

We want all of our guests to leave our hotel with the feeling of a good value and satisfaction with thier lodging decision.
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Missouri
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 14, 2012

We arrived at 9 pm with a small child very excited to swim before bed only to find a sign on the door of the pool stating the pool was closed. Technically, it was available however the heater had gone out so it was EXTREMELY cold. We were told we could still use the hot tub which we did however it was gross. Slim on the walls of the hot tub and the water was green. I noticed the treadmill also had an "out of order" sign on it. I did ask if we would be permitted to cancel our room without a charge so that we could book at another hotel with a working pool and were denied so we were forced to stay there. My mom poured coffee from the pots in the lobby only to find cold coffee! The room itself was fairly clean and the beds were comfortable. Breakfast was good. If you only care about the room this would probably be OK but if depending on other amenities I wouldn't recomend staying here.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, August 17, 2012
We are very sorry that the pool's heater failed. We ordered a new one the same day and it has been replaced. I did inspect the hot tub personally and the cleanliness looks fine. The treadmill also has been repaired with a new electronic push button pad.

We will do better. We want to make this right. Please contact me directly at the hotel.
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Kansas City, Missouri
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2012

Stayed here last weekend. Check in was fast.
Groundroom floor- Very clean and comfortable by the way.
Happy to say there were no odd smells!
Only complaint, which they really can't help- there was some noise above us until 10 pm, but there was also a softball tournament or something going on in the area, so it was expected. Ok, one more complaint, the indoor pool is dinky.
But breakfast was great, food was fresh, I noticed the attendent was extremely helpful and quick to clean off tables. I was suprised at how nice this Comfort Inn is. (Stylish art on the walls and lots of granite/ marble tile. The green swirly carpet throughout the hotel was neat too.) Will stay again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at Comfort Inn-Kansas City Airport, responded to this review, August 10, 2012
Thank you for taking the time to review our hotel. We appreciate your comments. Glad you like our carpeting. "It's a little different thats for sure"

Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn-Kansas City Airport

Address: 11100 N. Ambassador Drive, I-29 & 112th Street Exit #12, Kansas City, MO 64153
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 110 Hotels in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn-Kansas City Airport 2.5*
Official Description (provided by the hotel):
Perfect for both business and leisure travelers alike, the Comfort Inn Kansas City / Airport hotel is two miles from the Kansas City International Airport and offers free airport transportation for its guests with advanced notice. (5:00am-11:00pm)Popular attractions minutes from your guestroom door include:Sprint Arena & Power & Light DistrictDowntown Kansas City - Convention CenterArrowhead(KC Chiefs) Kauffman(Royals) StadiumsWorlds of Fun and Oceans of Fun theme parks Sea Life Aquarium & LEGOLAND Discovery Center Park UniversityAs a guests of Comfort Inn, you will enjoy features like:A 100% Smoke Free hotel.Small Meeting Room. (Call hotel for availabiity)Free wired and wireless high-speed Internet access Business & Fitness Center.Saltwater indoor heated pool and hot tub Free local and long distance calls.Your Morning Breakfast is full of hot and delicious options, making breakfast at our Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs,sausage, yogurt, fresh fruit, cereal and more, including your choice of hot waffles in two flavors!All spacious guest rooms are furnished with 32-inch flat-screen, LCD televisions, coffee makers with free coffee, curved shower rods, hair dryers, spacious work desks, voice mail, irons, ironing boards. Guest laundry facilities are located on the premises and dry-cleaning service,(same day) Mon-Fri.The Comfort Inn Kansas City / Airport hotel offers warm, inviting and affordable accommodations close to all the best Kansas City has to offer. When you are looking for friendly service, countless features and a great location, make us your home away from home. ... more   less 
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