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“Decent stay” 3 of 5 stars
Review of Candlewood Suites Northeast

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Candlewood Suites Northeast
2.0 of 5 Hotel   |   4450 Randolph Road, Kansas City, MO 64117   |  
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Ranked #21 of 110 Hotels in Kansas City
Certificate of Excellence
Road Warrior
Level Contributor
138 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Decent stay”
3 of 5 stars Reviewed March 12, 2013

Spent a week here on business, I typically stay down in Overland Park, which is a much nicer area, when I'm in KC but this hotel was a PC PointsBreak hotel so I couldn't pass up the deal and stayed here instead.

All in all this is a pretty decent hotel, the area isn't necessarily the greatest, it's not bad either but I probably wouldn't go out jogging alone at night if I were a single female. There really isn't a whole lot at the exit itself, just several hotels, a bar/grill, a gas station, a Wendys and of course Worlds of Fun is on the other side of the Interstate. If you are staying at a Candlewood you will probably utilize the kitchen to cook, I couldn't find a decent grocery store real close to the hotel so I just went up to the Hy-Vee in Liberty which is about 6 miles away, that it a nice, clean store.

MY room was pretty clean and in good condition but as another reviewer mentioned I also had quite a bit of dog hair in my room, especially on the sheets and blankets. Cable TV had a nice selection of channels, Internet worked OK, when it was working that is. The Internet actually was down an entire day almost, I really don't think they have the best ISP, it should not have been down that long in a business hotel, they should have had folks working on it ASAP. Eventually it did come back but a number of guests were not happy campers it was down so long.

As with all Candlewoods they have Sealy Postupedic mattresses, some folks love these, I personally find them a little on the firm side for my taste.

Hotel employees I dealt with were all friendly, no problems at all in that department.

Despite being very close to the Interstate I did not hear any road noise in my room. The guests were pretty quiet as well, it was mostly utility/construction type workers there during my stay. Thankfully Worlds of Fun was closed so no noisy kiddies staying there and running through the halls .

Over all I had a good stay so I'll call this one 3.5 stars, would I pay $90+ dollars a night for this hotel......probably not..... unless I was visiting Worlds of Fun and just wanted a conveniently located hotel, otherwise there are better places to stay for the price IMO.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebraJGM, General Manager at Candlewood Suites Northeast, responded to this review, March 18, 2013
.Thank you for the review. Every property has their pros and cons on location but I’m glad to hear that you did try ours. I agree the internet is one of the most important amenities we offer. I'm sorry how we handled it however we now have a procedure in effect for the personnel to handle it more efficiently. Again thank you.
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47 reviews from our community

Traveler rating
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Hayden, Alabama, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

The Candlewood Suites Northeast in Kansas City, MO is a really great place to stay. It is new, everything works great. The exercise room is very nice as is the indoor heated pool. Sitting on a hill that gives a view of the Kansas City skyline is a perfect location. I was able to get downtown in 15 minutes, several of the casinos are within a ten minute drive. Being on the northeast puts it only 25 minutes from the stadiums, both baseball and football. The staff is outstanding and always speak when you pass the desk. They make you feel welcome to be there.

Room Tip: Ask for a room facing away from the Interstate. It reduces the road noise and provides a wonderful s...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DebraJGM, General Manager at Candlewood Suites Northeast, responded to this review, February 5, 2013
Thank you very much for your review. I hope others find it to be helpful when booking a room in our area. We enjoyed having you with us and look forward to a speedy return.
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Sydney, Australia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 1, 2012

We stayed two nights at the Candlewood Suites. The room was large and comfortable. Luckily we were on the top floor so didn't suffer from noisy guests above us. The staff were friendly and had a smile and a hello every time we passed reception. The hotel was located opposite World of Fun but it was closed during our stay so we were not bothered by noise.

Room Tip: Always ask for a room on the top floor to avoids unwanted noise from above
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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comfortliberty, General Manager at Candlewood Suites Northeast, responded to this review, December 3, 2012
Thank you for the review. My staff and I enjoyed having you here. Have a safe and wonderful time in your travels. Hope to see you again.
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Wichita, Kansas
1 review
1 of 5 stars Reviewed November 14, 2012

This company is a fraud! I booked and paid for my entire stay in advance (a month) on line before taking the trip to see World of Fun with my family. They charge showed up on card which was all good and fine. However, when I checked in, I could not remember which credit card I had used and nor did they inform me (they should have pulled that information at my check in) Next thing I knew, they also charged my other credit card for the same stay besides the charges I had already paid for on my original card. They then again charged my original card and said, that was the cost which would add up to almost $1360.08 for two Queen rooms for 3 nights. Unbelievable! Plus, when the fraud dept from my credit card company tried to conference in with the billing at this hotel, she would not accept our call as she said we were rude! What a nightmare hotel and rude staff. They try to cheat a customer and then refuse to acknowledge that they did so and show an attitude!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortliberty, General Manager at Candlewood Suites Northeast, responded to this review, November 29, 2012
Im sorry you feel that way. We tried to explain to your credit card company the the charge was put on one credit card but credited on another one. It was not our intent to mislead the charges in any way. We truely apologize for the confused in this matter.
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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed October 24, 2012

All of the staff at this property are hospitable and warm. I was there for over 2 months and not only were they good to me and my team, they were also good to my dog. The Director of Sales always had "Milk Bones" waiting for my dog each day. A wonderful place to stay and very accomodating. It was nice to have such a great family so far from home! I miss the staff very much!

Room Tip: Ask for the side opposite of 435 to see the KC sunset and city lights.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortliberty, General Manager at Candlewood Suites Northeast, responded to this review, November 29, 2012
What a wonderful thing to say. The entire staff loved having you here aswell. We miss you and the puppy very much. See you both soon.
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Jacksonville
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed September 30, 2012

I have stayed at the Candlewood at least 50 times this year and in the next 3 months will stay an additional 15-20 times.
The rooms are laid out perfectly for work, pleasure, and comfort. You can work on your computer and watch tv, cook and watch tv, eat and watch tv. The beds are fabulous and if you don't like the firmness of a pillow you can swap it out for one more to your liking. If I have a problem(like a broken light switch) they fix it promptly.
The staff is professional and courteous. Debra J, Dina, Aleshia, and Lydia bend over backwards to help you(even to the point of booking me into another motel when they were full).
It is truly my home away from home.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortliberty, General Manager at Candlewood Suites Northeast, responded to this review, November 29, 2012
Thank you for the kind words. That is how we want every guest to feel here. But you have become more then a regular guest - you are part of our family. Thank you very much for your business
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Kansas City, Missouri
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed August 2, 2012

My husband and I stayed here for 8 months two years ago and everything was fine....boy have things changed. I really feel that the staff can make or break a hotel....and this hotel fails on customer service...BIG TIME!

We are trying to quit smoking so requested a non smoking room....so while outside having a smoke at 7:30 p.m. a man (in what we found out later was a stolen truck) tried to steal our trailer. He had broken the lock and jacked it up and if we weren't outside all our belongings would have been gone.

Now I know that hotels post signs everywhere stating they are not responsible for lost on stolen vehicles or personal property. But they do have responsibility of care and safety of their guests. I did not sleep or feel safe after the incident. It was the weekend, but I wanted to talke to the GM Ms. Scott, just for some reassurance, some comfort....the front desk called and spoke with her and I was then told she said she would talk to me on Monday. The young man who works nights said "Welcome to Kansas City". I have never been at a hotel that not one person cared. So, yes, there was one person....Lydia, the sales manager, and although by Monday my stress level was through the roof and all confidence with the hotel staff was gone....Lydia did understand that we were looking for a new place and would be leaving.

Also, I know a lot of people don't pick up after themselves, but the gazebo where you smoke went uncleaned the hole time we were there. Even though the trash was emptied you could always see sticky can rings on the tables, ashes all over the floor, scum all around the grill. The pool area was so hot that in 104 degree weather they were opening the door to outside. The level was also low and didn't get refilled until Monday....needless to say, I didn't go swimming.

There are no security cameras at this hotel...oh wait, there is one in the pantry guarding their precious m&ms!

The hotel is fine....but when you have an extended stay a person expects just a little more than fine...it's your home away from home. A staff makes a big difference and they need to care. The hotel is full....and that's all they seem to care about.

We are pressing charges against the man who tried to steal our trailer.....if they catch him....I am at a wonderful hotel now. Everyone has been so nice so far. I feel safe. I slept well....but it's only been one night....will let you know more soon!

Room Tip: If you must stay here whether on vacation or working....don't leave anything in your car...I was...
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebraJGM, General Manager at Candlewood Suites Northeast, responded to this review, January 14, 2013
We are sorry to hear of your unhappiness of our property. I ensure you that our staff holds a high regards to our guest safety. When I was called I was informed that nothing was taken or broken or hurt so, the thought was to talk with you in the AM after all events settled, I understand now that was a mistake on my part. This is a nice area but things can happen anywhere at anytime. I'm glad to hear you found other accomodations in the area.
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Additional Information about Candlewood Suites Northeast

Address: 4450 Randolph Road, Kansas City, MO 64117
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 110 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Northeast 2*
Number of rooms: 89
Reservation Options:
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