This company is a fraud! I booked and paid for my entire stay in advance (a month) on line before taking the trip to see World of Fun with my family. They charge showed up on card which was all good and fine. However, when I checked in, I could not remember which credit card I had used and nor did they inform me (they should have pulled that information at my check in) Next thing I knew, they also charged my other credit card for the same stay besides the charges I had already paid for on my original card. They then again charged my original card and said, that was the cost which would add up to almost $1360.08 for two Queen rooms for 3 nights. Unbelievable! Plus, when the fraud dept from my credit card company tried to conference in with the billing at this hotel, she would not accept our call as she said we were rude! What a nightmare hotel and rude staff. They try to cheat a customer and then refuse to acknowledge that they did so and show an attitude!