My husband and I stayed here for 8 months two years ago and everything was fine....boy have things changed. I really feel that the staff can make or break a hotel....and this hotel fails on customer service...BIG TIME!
We are trying to quit smoking so requested a non smoking room....so while outside having a smoke at 7:30 p.m. a man (in what we found out later was a stolen truck) tried to steal our trailer. He had broken the lock and jacked it up and if we weren't outside all our belongings would have been gone.
Now I know that hotels post signs everywhere stating they are not responsible for lost on stolen vehicles or personal property. But they do have responsibility of care and safety of their guests. I did not sleep or feel safe after the incident. It was the weekend, but I wanted to talke to the GM Ms. Scott, just for some reassurance, some comfort....the front desk called and spoke with her and I was then told she said she would talk to me on Monday. The young man who works nights said "Welcome to Kansas City". I have never been at a hotel that not one person cared. So, yes, there was one person....Lydia, the sales manager, and although by Monday my stress level was through the roof and all confidence with the hotel staff was gone....Lydia did understand that we were looking for a new place and would be leaving.
Also, I know a lot of people don't pick up after themselves, but the gazebo where you smoke went uncleaned the hole time we were there. Even though the trash was emptied you could always see sticky can rings on the tables, ashes all over the floor, scum all around the grill. The pool area was so hot that in 104 degree weather they were opening the door to outside. The level was also low and didn't get refilled until Monday....needless to say, I didn't go swimming.
There are no security cameras at this hotel...oh wait, there is one in the pantry guarding their precious m&ms!
The hotel is fine....but when you have an extended stay a person expects just a little more than fine...it's your home away from home. A staff makes a big difference and they need to care. The hotel is full....and that's all they seem to care about.
We are pressing charges against the man who tried to steal our trailer.....if they catch him....I am at a wonderful hotel now. Everyone has been so nice so far. I feel safe. I slept well....but it's only been one night....will let you know more soon!
If you must stay here whether on vacation or working....don't leave anything in your car...I was...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 14, 2013
We are sorry to hear of your unhappiness of our property. I ensure you that our staff holds a high regards to our guest safety. When I was called I was informed that nothing was taken or broken or hurt so, the thought was to talk with you in the AM after all events settled, I understand now that was a mistake on my part. This is a nice area but things can happen anywhere at anytime. I'm glad to hear you found other accomodations in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.