I have stayed at the Candlewood at least 50 times this year and in the next 3 months will stay an additional 15-20 times.
The rooms are laid out perfectly for work, pleasure, and comfort. You can work on your computer and watch tv, cook and watch tv, eat and watch tv. The beds are fabulous and if you don't like the firmness of a pillow you can swap it out for one more to your liking. If I have a problem(like a broken light switch) they fix it promptly.
The staff is professional and courteous. Debra J, Dina, Aleshia, and Lydia bend over backwards to help you(even to the point of booking me into another motel when they were full).
It is truly my home away from home.

My husband and I stayed here for 8 months two years ago and everything was fine....boy have things changed. I really feel that the staff can make or break a hotel....and this hotel fails on customer service...BIG TIME!

We are trying to quit smoking so requested a non smoking room....so while outside having a smoke at 7:30 p.m. a man (in what we found out later was a stolen truck) tried to steal our trailer. He had broken the lock and jacked it up and if we weren't outside all our belongings would have been gone.

Now I know that hotels post signs everywhere stating they are not responsible for lost on stolen vehicles or personal property. But they do have responsibility of care and safety of their guests. I did not sleep or feel safe after the incident. It was the weekend, but I wanted to talke to the GM Ms. Scott, just for some reassurance, some comfort....the front desk called and spoke with her and I was then told she said she would talk to me on Monday. The young man who works nights said "Welcome to Kansas City". I have never been at a hotel that not one person cared. So, yes, there was one person....Lydia, the sales manager, and although by Monday my stress level was through the roof and all confidence with the hotel staff was gone....Lydia did understand that we were looking for a new place and would be leaving.

Also, I know a lot of people don't pick up after themselves, but the gazebo where you smoke went uncleaned the hole time we were there. Even though the trash was emptied you could always see sticky can rings on the tables, ashes all over the floor, scum all around the grill. The pool area was so hot that in 104 degree weather they were opening the door to outside. The level was also low and didn't get refilled until Monday....needless to say, I didn't go swimming.

There are no security cameras at this hotel...oh wait, there is one in the pantry guarding their precious m&ms!

The hotel is fine....but when you have an extended stay a person expects just a little more than fine...it's your home away from home. A staff makes a big difference and they need to care. The hotel is full....and that's all they seem to care about.

We are pressing charges against the man who tried to steal our trailer.....if they catch him....I am at a wonderful hotel now. Everyone has been so nice so far. I feel safe. I slept well....but it's only been one night....will let you know more soon!

I reservered a smoking king suite back in April, on arrival I was given a queen non-smoking, they also charged my debit card 7 times, I had the funds available but would have been embarrassing if I had not. I eventually got a queen smoking room and they credited my debit card. However, on May 31 I booked a queen smoking room and by chance today I checked and they had modified my room to a non smoking room again. On calling the front desk, the receptionist or however she was, was extremely rude telling me that a guest had extended his stay and that he had "squatter rights" to the room. I don't give a darn about squatter rights or this person extending his stay. I reserved a smoking room and should get a smoking room. I was also NOT notified like the first time that the room had changed from a smoking to a non smoking. Changing my reservation once was enough, changing it again without notification is irresponsible and unprofessional. I will NEVER stay at this Candlewood again.

As a travelling RN, I stayed multiple weeks here. It was off-season for the local attractions, and I had no problem with noise or inability to sleep. I believe there was occasionally parking lot issues, (although none involving my car), but I know you have parking lot concerns anywhere, and I can tell you the staff is attentive and the local police are very visible along that entire strip of hotels. I do think a few more washers and dryers in the place would be beneficial. Debra J. and Dina led the crew in representing what you want in hotel staffing: very kind, friendly, and welcoming people. I felt safe and secure during my stay, unlike at the other hotel I had originally booked upon arrival to Kansas City, which is why my company moved me to Candlewood. Would I stay here again should the need arise? Most definitely! I truly enjoyed my stay, and the nice people who made it such a pleasant one!