I reservered a smoking king suite back in April, on arrival I was given a queen non-smoking, they also charged my debit card 7 times, I had the funds available but would have been embarrassing if I had not. I eventually got a queen smoking room and they credited my debit card. However, on May 31 I booked a queen smoking room and by chance today I checked and they had modified my room to a non smoking room again. On calling the front desk, the receptionist or however she was, was extremely rude telling me that a guest had extended his stay and that he had "squatter rights" to the room. I don't give a darn about squatter rights or this person extending his stay. I reserved a smoking room and should get a smoking room. I was also NOT notified like the first time that the room had changed from a smoking to a non smoking. Changing my reservation once was enough, changing it again without notification is irresponsible and unprofessional. I will NEVER stay at this Candlewood again.
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