Having traveled extensively, I've quickly learned that nothing beats the hospitality, quality, and experience of a bed & breakfast. However, being in the corporate world, we often find ourselves unable to escape the many pre-fabricated boxes that line our nation's highways. A recent business trip brought me to the Candlewood Suites near Worlds of Fun in Kansas City, MO. After several exhausting hours on the road, I arrived at the firm's entrance to find a dog lifting its leg on a bush right next to me. Apparently, this is one of the few chains that is "animal friendly." While this may be a luxury for some, it's a nightmare for an allergy sufferer. I do love animals, but I really don't like sleeping in a room where a stranger's pet has been allowed to roam free. I stayed in a studio room, which, as this is an extended stay, includes a small fully-equipped kitchen, bed, and john w/shower. I found the appliances and kitchen to be clean and well-stocked, as I cooked for myself every day while staying here. The bathroom was also clean and the shower worked well. However, the bed was a disappointment, and in my opinion, it's the bed that really makes the hotel. The pillows were too small, offered no real support, and felt more like piles of shredded paper. One wasn't enough and two stacked made the attempt at getting comfortable even more uncomfortable. Stiff neck the whole week. Despite this hotel's apparent young age, the mattress has seen its share of obese residents - my body had a tough time to the growing cave on the right side of the bed and my sleep lacked as a result. My sleep quality wasn't affected just by the bed. As I mentioned, this chain allows pets, and apparently, my room had hosted its share. On top of the less-than-comfortable bed, my sinuses swelled up and my eyes caught fire. I don't know where Fido had been sleeping, but certainly not far from the bed. After five days of Candlewood, I was ready to head home. After I had returned to the warmth and comfort of my dog-free home, I discovered that Candlewood had taken a bit more than a few good nights of sleep.. The clerk that handled my check-out apparently over-rode my company's credit card and instead charged my bank account for the full amount of the stay. Upon discovering this, I immediately called the hotel. The person handling the front desk said she was "unable" to handle a refund and that I would have to call back the next day to "straighten things out" with the manager (should it really be MY job??). So, the next day, I called the hotel back, and the manager assured me he would send an email reflecting the reversed charges. I got the email, but it's been 48 hours and not a penny returned. I'm confident they'll eventually follow through. In the meantime, I've caught up on my sleep, my sinuses are recovering, and my future itinerary will likely not include a return visit to Candlewood.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.