We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Trip to see the Kansas City Chiefs” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Kansas City Sports Complex

Save Saved
You added Holiday Inn Express Hotel & Suites Kansas City Sports Complex to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Holiday Inn Express Hotel & Suites Kansas City Sports Complex
2.5 of 5 Hotel   |   8551 East Blue Parkway, Kansas City, MO 64133   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #61 of 110 hotels in Kansas City
Missouri
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Trip to see the Kansas City Chiefs”
4 of 5 stars Reviewed November 30, 2012

We had the 2 queen bed suite, which had a ton of space. The mini fridge and microwave was useful. The pool was heated but very disappointed that the hot tub was out of commission. If you have someone staying above you, the ceiling does not have much of a sound barrier. The front desk staff was very helpful. Overall would stay again at this property.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Director of Sales at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, December 3, 2012
Thank you for choosing our Holiday Inn Express. We are so glad that you stayed with us and we apologize for the inconvenience of the hot tub. We hope to have this corrected in the near future and look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

59 people have reviewed this hotel

Traveler rating
    15
    14
    14
    7
    9
See reviews for
25
9
6
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Pittsburgh
Top Contributor
75 reviews 75 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 12, 2012

As so often is the case, this was a quick one night stay while traveling on a family vacation. Arrived about 1 am, was gone by 9 am. The hotel was typical of the good things you find at an HIE. Our room was a large double queen, which is what we prefer since we travel with a teen son. Two quirks about the room. First, there was a desk and chair but no easy chair or couch to sit on. So if there are two people sitting in the room, one is on the bed. The second was the toilet was positioned very close to the vanity, effective restricting access to half of it. Neither of these are important for a one night stay, but hey I noticed, you decide.
The breakfast was OK. My wife said the biscuits were a little cold and un-appetizing. Outside of that it was a typical HIE breakfast, which works for me because I am a yogurt and oatmeal kind of guy. And ONE cinnamon roll!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Director of Sales at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, November 15, 2012
Thank you so much for staying with our Holiday Inn Express. It was a pleasure to have you as our guest. The cinnamon rolls are delicious aren't they? Please come back and see us, and maybe it will be a two cinnamon roll visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California, Mo
2 reviews
4 of 5 stars Reviewed October 6, 2012

We stayed for 3 nights at this location for a business conference for my spouse and a mini vacation for me. The room was a large single with king bed and the room was very quiet at night. The room had a mini fridge, microwave and flat screen tv. .The desk staff were some of the nicest people we have ever dealt with and very accomodating in suggesting places for dinner and things for me to see while my spouse was busy. We would definitely stay again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Director of Sales at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, October 9, 2012
Thank you so much for choosing our Holiday Inn Express. We are so glad that you enjoyed your stay and that we "wowed" you. Our new team is very exciting and thrilled to be of service to all of our guests. Come back and see us very soon! - Pamela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KANSAS
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 28, 2012

We stayed for 1 night at this location for a visit to the zoo and Childrens Mercy hospital. The room was a 2 queen room in the basement level and was HUGE! It had a mini fridge and flat screen tv and since it was on the lower level it was very quiet at night.The front desk staff were some of the nicest people we have ever dealt with at any hotel and very accomodating. Would definitely stay again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, November 18, 2013
Thank you very much for giving us the opportunity of providing your accommodation needs.
Your positive review assures us we have made a good effort to ensure our guests are comfortable and have great experience in our Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed September 2, 2012

I picked this property based on my past experience with Holiday Inn Express. Management did not tell us that there had been break ins the night before. We found out when leaving that our window had been broken out and all property stolen out of vehicle. Desk Clerk tried to help, but manager apparently told him to ignore us. They did not help us in anyway. Leaving us on parking lot for 6 hours in rain. Promised help, but manager went through side door and left, ignoring our request for help cleaning up glass in vehicle. No offer of food or water in the 6 hours. There were no places close by that we could walk to for drinks or food. Customers checking in gave us something to drink. Very bad experience!! Truck next to us broken into. Told that night clerk heard car alarm going off, but apparently decided to do nothing about it!! Couple from Oklahoma told us what to do. They were broken into the night before!!

Room Tip: Pick another hotel.
See more room tips
  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, September 18, 2012
Dear Nancy083012,

Thank you for taking the time to convey your comments regarding your recent stay with us. I am very disappointed to hear of the inconveniences you experienced during your stay. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristow, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 1, 2012

On our first night here, our car and the car next to us had windows busted out and luggage stolen. While the hotel staff was very helpful in helping us clean up glass and report the vandalism, no offer was made to comp our second night. The second night we stayed, 2 other cars in the lot were vandalized and valuables were stolen. Hotel staff admitted there was a problem and this had happened before, but no mention was made of that at check in. We felt they could have done more as far as giving us money off our room rate, offering priority points for our loss, etc. but none was forthcoming. It cost us $300.00 to repair our car, so all in all, a very expensive stay. Won't go back again for lack of security or concern with guest security.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, September 20, 2012
Dear Debby I,

Thank you for choosing our hotel to stay with. I am deeply sorry you received service that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 8, 2012

Checked in late night only to dicover huge spider web in the corner of the room. After further inspection found a couple more in other parts of the room. Due to late check in we did not change rooms. When I explained the situation to the manager, her explaination was it had been very hoy & dry. Which I guess means the housekeepers do not clean when it's hot & dry. The toliet also ran alll the time unless you jiggled the handle. The manger agreed to give me 30 % off my room and credit me with 3,000 priority point. However after following up discovered she only credited me with 2,000 points. Avoid this hotel at all cost.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, September 2, 2012
Dear Kelma,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Express Hotel & Suites Kansas City Sports Complex? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Kansas City Sports Complex

Also Known As:
Holiday Inn Express Hotel And Suites Kansas City Sports Complex
Address: 8551 East Blue Parkway, Kansas City, MO 64133
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Free Parking
Hotel Style:
#61 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kansas City Sports Complex 2.5*
Official Description (provided by the hotel):
The newest addition to Kansas City, is the Holiday Inn Express Hotel & Suites Kansas City Sports Complex! We are conveniently located near the Kansas City Sports complex, home of the Chiefs and Royals. Chill out in downtown Kansas City just a short drive from our front door. With our world class service and many Kansas City restaurants and attractions just moments from our front door, you ll discover why our guests have selected us as their preferred hotel in Kansas City! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerators in all rooms, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests Attractions: Kauffman Stadium, home to the Kansas City Royals and Arrowhead Stadium, home to the Kansas City Chiefs. Businesses: GE Energy, Unilever Best Foods, Time Warner, Bayer Corporation, Ford Motor Company, & Cerner Corporation. Stay Smart at the Holiday Inn Express and Suites Kansas City Sports Complex ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Priceline, Orbitz, Agoda, TripOnline SA, getaroom.com, Hotels.com, Venere and Otel so you can book your Holiday Inn Express Hotel & Suites Kansas City Sports Complex reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Kansas City Sports Complex, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.