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All 109 Kansas City hotels

Holiday Inn Express Hotel & Suites Kansas City Sports Complex: Traveler Reviews

2.5 of 5
8551 East Blue Parkway, Kansas City, MO 64133
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Holiday Inn Express Hotel & Suites Kansas City Sports Complex
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Ranked #65 of 109 hotels in Kansas City
Most recent review
4 of 5 stars Reviewed September 28, 2012
BGDUDE KANSAS
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44 reviews from our community

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Traveler rating
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KANSAS
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
“Hidden gem in KC”
4 of 5 stars Reviewed September 28, 2012

We stayed for 1 night at this location for a visit to the zoo and Childrens Mercy hospital. The room was a 2 queen room in the basement level and was HUGE! It had a mini fridge and flat screen tv and since it was on the lower level it was very quiet at night.The front desk staff were some of the nicest people we have ever dealt with at any hotel and very accomodating. Would definitely stay again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BGDUDE about Holiday Inn Express Hotel & Suites Kansas City Sports Complex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joplin, Missouri
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“May have Security Issues”
1 of 5 stars Reviewed September 2, 2012

I picked this property based on my past experience with Holiday Inn Express. Management did not tell us that there had been break ins the night before. We found out when leaving that our window had been broken out and all property stolen out of vehicle. Desk Clerk tried to help, but manager apparently told him to ignore us. They did not help us in anyway. Leaving us on parking lot for 6 hours in rain. Promised help, but manager went through side door and left, ignoring our request for help cleaning up glass in vehicle. No offer of food or water in the 6 hours. There were no places close by that we could walk to for drinks or food. Customers checking in gave us something to drink. Very bad experience!! Truck next to us broken into. Told that night clerk heard car alarm going off, but apparently decided to do nothing about it!! Couple from Oklahoma told us what to do. They were broken into the night before!!

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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nancy083012 about Holiday Inn Express Hotel & Suites Kansas City Sports Complex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review
September 18, 2012
Dear Nancy083012,

Thank you for taking the time to convey your comments regarding your recent stay with us. I am very disappointed to hear of the inconveniences you experienced during your stay. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Reviewer
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3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Stay away”
1 of 5 stars Reviewed September 1, 2012

On our first night here, our car and the car next to us had windows busted out and luggage stolen. While the hotel staff was very helpful in helping us clean up glass and report the vandalism, no offer was made to comp our second night. The second night we stayed, 2 other cars in the lot were vandalized and valuables were stolen. Hotel staff admitted there was a problem and this had happened before, but no mention was made of that at check in. We felt they could have done more as far as giving us money off our room rate, offering priority points for our loss, etc. but none was forthcoming. It cost us $300.00 to repair our car, so all in all, a very expensive stay. Won't go back again for lack of security or concern with guest security.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
Ask Debby I about Holiday Inn Express Hotel & Suites Kansas City Sports Complex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review
September 20, 2012
Dear Debby I,

Thank you for choosing our hotel to stay with. I am deeply sorry you received service that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
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Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Beware of the Spider Webs”
1 of 5 stars Reviewed August 8, 2012

Checked in late night only to dicover huge spider web in the corner of the room. After further inspection found a couple more in other parts of the room. Due to late check in we did not change rooms. When I explained the situation to the manager, her explaination was it had been very hoy & dry. Which I guess means the housekeepers do not clean when it's hot & dry. The toliet also ran alll the time unless you jiggled the handle. The manger agreed to give me 30 % off my room and credit me with 3,000 priority point. However after following up discovered she only credited me with 2,000 points. Avoid this hotel at all cost.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Kelma about Holiday Inn Express Hotel & Suites Kansas City Sports Complex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review
September 2, 2012
Dear Kelma,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
springboro, oh
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
“good value”
4 of 5 stars Reviewed August 8, 2012

We booked this room through Priceline and got an excellent price. The hotel was large and well maintained. Check in was quick and easy and our room was clean and updated. They had a restaurant and a coffee-ice cream shop on the premises. The lobby was modern and comfortable for sitting and relaxing with a free paper. A waterpark was connected to the hotel and the families we saw seemed to enjoy this option. We had no noise complaints once in the room for the night and everything was in good working order. My husband is a light sleeper and appreciated the darkening shades mounted in the windows that blocked the bright morning sun. The breakfast was your standard fare with scrambled eggs and sausages. They had a waffle station and provided fresh strawberries and whipped cream to go with. It was a very nice experience for the money.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask buckimom about Holiday Inn Express Hotel & Suites Kansas City Sports Complex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Kansas City Sports Complex

Also Known As:
Holiday Inn Express Hotel And Suites Kansas City Sports Complex
Address: 8551 East Blue Parkway, Kansas City, MO 64133
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Free Parking
Hotel Style:
Ranked #65 of 109 hotels in Kansas City
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The newest addition to Kansas City, is the Holiday Inn Express Hotel & Suites Kansas City Sports Complex! We are conveniently located near the Kansas City Sports complex, home of the Chiefs and Royals. Chill out in downtown Kansas City just a short drive from our front door. With our world class service and many Kansas City restaurants and attractions just moments from our front door, you ll discover why our guests have selected us as their preferred hotel in Kansas City! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerators in all rooms, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests Attractions: Kauffman Stadium, home to the Kansas City Royals and Arrowhead Stadium, home to the Kansas City Chiefs. Businesses: GE Energy, Unilever Best Foods, Time Warner, Bayer Corporation, Ford Motor Company, & Cerner Corporation. Stay Smart at the Holiday Inn Express and Suites Kansas City Sports Complex ... more   less 
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