My husband and I stayed at the Crown Plaza on December 4th for a quick getaway to Kansas City with our kids. We booked through Priceline, and really just needed a place to sleep as we had a full itinerary for the two days we were there. The room appeared a little dated, but was fine, and check in and parking were not a problem.
At check in we were told there were two wedding that weekend. We returned to the hotel around ten Saturday night, and although we noticed the walls were thin and easy to hear next door, we didn't think much of it. Around 1:30 a.m., we began to hear yelling, doors slamming, and banging on doors up and down our hallway. After about 45 minutes, we asked our neighbors to please quite down and not wake our kids, but it continued and got even worse. We called the front desk and asked them to send up security and we were assured that they would. This went on until after 4:00 a.m.. We called four different times to the front desk, and each time were assured it would be taken care of. Nobody ever came to the 21st floor to do anything about the noise.
The next morning, while looking for a sock in the bed, my husband noticed a very large brown stain on the comforter, which was near the bottom of the bed on the underneath side.....which we had covered up with all night!
At checkout, we let the front desk know of our concerns, and were given vouchers for free breakfast, which was a nice gesture. Unfortunately, we decided to have the buffet, and there was no breakfast meat, eggs, gravy, or yogurt for over 40 minutes.
We really didn't have high expectations, but we certainly expected to be able to sleep more than a couple of hours. The lack of response and then the poor experience at breakfast was truly unacceptable.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza