Best hotel stay experience ever and great customer service. I travel quite frequently for business and leisure and I can say this was the best hotel experience ever. I never write a review about any hotel but this experience made me write the review. The hotel is good and over that the staff is awesome !!!!!
Everyone in the staff at the front desk, in all the shifts, were great. Gwen, John, Rachel, Charelle, Stephanie, Priscilla, Terry, Mark.... They always exceed your expectations by going one step ahead from any other hotels, which makes you feel like a special guest. They always welcome you with a nice smile. To quote an example, I loved the first conversation with Gwen and she said 'Let me know if you need anything at all, I am always here to help'. A lot of other hotels will have this as a standard script but when they say it, it feels like a "standard script". What I felt here was a friendly voice more like your family, especially when you are away from home. I can give a lot of such examples.
They are very patient, knowledgeable and helpful. They always provide a good suggestion about what to do, where to go around and how to go.
Like the great staff, the manager Brent was also awesome. It was always nice meeting him.
The hotel is located at the right place with all the attractions around it. The hotel rooms are nice, clean and comfortable. They maintain it really well. Access to Business Center, Gym, Executive lounge makes it even better.
The staff at the executive lounge, Angela and Mine, were great and always had a smile. Very friendly and nice.
Overall, my stay here was the best ever !!!!
I would love to visit this hotel again and suggest this hotel to everyone who is visiting Kansas City.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more less
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- Also Known As:
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza