Let me begin by saying that Crowne Plaza is a nice hotel with a good location, and I'm sure many people will probably have good experience. HOWEVER, this is by far the worst hotel experience I've ever had...
My friends and I chose the Crowne Plaza precisely for its location for my bachelorette party. We arrived late afternoon and went straight up to the room. The FIRST room they gave us took us by surprise because one of the beds looked messy as if someone had been laying in it. There were also room keys on the table, which was strange. The room was *freezing* and was stuck on cold so the only way to get it to stop was to unplug the whole unit. We called down to the front desk to complain about the air situation and they said someone from maintenance was being sent up. Then my friend went into the bathroom and discovered URINE on the toilet seat. So we called down to the front desk and ask for a different room. The maintenance guy was young kid and came to escort us to the second room.
We couldn't even get into the SECOND room they gave us as the lock on the door had no electricity. There was even a post-it on the door that said the room's key lock wasn't working. The kid called down to the front desk and talked for a bit trying to find a place for us to go. He mentioned to us that someone had been moved out of the first room we were assigned (hence, the messed up bed, room card, and urine) and yet they gave that room any way. Anyway, we explained we had dinner reservations and needed to shower quickly. He called down to the front desk again to no avail, telling us we could use the executive lounge and get free drinks--we explained, again, that we need to shower. Which then led to us being told to go use the shower down in the workout room....REALLY?!
Finally, we ask to speak with a manager, and we went down to the first desk. The manager argued with us about just being up at the second room and the card worked, but the maintenance kid chimed in that it wasn't. The manager told us she had no options because they were at 100% capacity. We asked if everyone had checked in for the night and if not, we needed to be given priority because the room was pre-paid, and we were there now. After a few more minutes of arguing, she "magically" found a room. After a few more remarks were exchanged about how she was saying they were at capacity then found a room. She just shrugged her shoulders and said "sorry".
The THIRD room we were given was just fine, but this entire ordeal from check-in to getting in the last room took an entire hour. We were late to dinner, obviously. The hotel did nothing for us, not even a free breakfast. When we checked out and asked to speak with a different manager or a GM, we were just given a card and they said you can "email" your complaint.
I've never had so many problems with a hotel! It's not a cheap hotel at $200 a night, and they didn't express the least bit of care. Like I said, I'm sure other people have had and will have good experiences, but I will never recommend this hotel.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza