In the 17 years we've been married, hubby and I have never had a night away together without kids since our honeymoon. So he decided to surprise me with a night for the 2 of us--without kids--at the Crowne Plaza. We checked in around 6:30. When we got to our room, which was small for a hotel this size, we discovered 2 full beds instead of the one king he was sure he'd ordered. Two fulls remind me too much of the many time we've shared our room with kids. But it didn't matter whether or not he'd ordered a king bed--he was told too bad, they were all taken. There were a lot of little inconveniences at this hotel. Our ice bucket was broken and unstable with no liner. The ice machine on our floor was broken so I had to visit other floors until I found one. The wall had a small bash in it. They only gave us enough coffee for ONE cup. The coffee maker had broken hinges. The a/c had broken hinges (in fact they had the under-the-window furnace-a/c which didn't respond to any movement of its switches. I had to call the front desk because I was freezing--they sent an engineer and turns out the unit under the window had an entirely different control in another part of the room.) The tub wouldn't drain...little things like that. The view was okay--the top of the municipal auditorium and a small glimpse of downtown. Clear view of the light show on the Marriott. When we checked in I asked about things to do, and the front desk clerk told me there really wasn't anything within walking distance, but from the room I saw a nice park across the street.
The worst part of this hotel by far was that we heard the elevator--constantly. Of the MANY hotels I've been in, I have NEVER been in a hotel where I've heard the elevator. And we heard it ALL. NIGHT. LONG. And we weren't even next to it--I guess we were across from it. We couldn't hear the TV because of the elevator (wasn't much to watch, anyway. The channel selection was not good). At times the elevators were so loud we thought they were thunder for a few minutes. With earplugs, I still awoke every hour or two hearing that rumbling. I can still hear it and it's been three days since we were there. The pillows were made of some sort of odd stuff and were horrible.
My husband was about ready to chuck it and go home by 8:30. I wasn't complaining to him about the hotel because he'd done this as a special treat for me and I didn't want to hurt his feelings. But even though he's not nit-picky and even though I didn't point out problems, he was pretty disgusted.
The check in procedure was odd. The hotel valet service was $19 per day, compared to $15 for self-parking. But we had to take care of parking before we could check in. Because of this and because an elevator from self-parking was broken, we opted for valet. So much for handicap accessibility, which is a concern for us. And if we went out, we had to be back by midnight because the valets turned back into mice, or something.
The Internet access was free and worked well--and that's the most positive thing I can really say about the hotel. It is not kept up very well, and not at all to the standards that a hotel of its supposed calibre should be.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more less
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- Also Known As:
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza