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“Excellent location” 4 of 5 stars
Review of Crowne Plaza Hotel Kansas City Downtown

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Crowne Plaza Hotel Kansas City Downtown
3.5 of 5 Hotel   |   1301 Wyandotte Street, Kansas City, MO 64105 (Formerly Radisson Hotel & Suites)   |  
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Ranked #39 of 110 hotels in Kansas City
Kansas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Excellent location”
4 of 5 stars Reviewed May 6, 2013

We had a very nice one night stay here. We were upgraded to a suite when checking in which was very roomy. As a Platinum Priority Club member we had access to the executive lounge and really enjoyed the complimentary drinks in the evening and breakfast in the morning in the lounge. The staff was very pleasant.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, May 17, 2013
Dear ksav8r,

Thank you so much for taking the time to share your experience at the Kansas City Crowne Plaza Downtown. I'm glad to hear you found our location to be excellent and you enjoyed one of our suites as well as the executive lounge.

We look forward to seeing you the next time you travel to Kansas City.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
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English first
Ponte Vedra Beach, Florida
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 29, 2013

This does not seem to be up to Crowne Plaza standards. Room was very tired and run-down looking. Also, there was hair on the bathroom ceiling- makes you wonder what else hasn't been cleaned. The front desk staff was very nice and helpful. Pillows were too hard and make sleep difficult and I awoke with a back and neck ache.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, April 30, 2013
Dear KAF32082,

Thank you for taking a moment to share your experience at the Crowne Plaza Kansas City Downtown. We're sorry we didn't meet your expectations. I have discussed your review with our team so we can do a better job. I'm glad to hear you found the front desk staff friendly and helpful during your stay.

We look forward to having you back as our guest again.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny, IA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 28, 2013

We stayed at the Crowne Plaza for 3 nights on an April business trip. The hotel is nicely located a short walk from the Power and Light District which features many different bars and restaurants. Although jammed into a number of buildings, it is on a lightly traveled street with easy access to the front door.

The valet service is excellent, and for only $4 additional per day, it is well worth the money. Friendly guys with suggestions on where to go.

The hotel is neat and clean. Front desk service was cordial and efficient. The Starbucks in the lobby hit the spot every morning. Overall the hotel was very neat and clean.

However, all those good things being said, the room sizes are clearly out of th 70's! The distance between the bed and the dresser does not allow room for 2 people to pass each other. The desk chair does not slide under the desk , compounding the problem.

The bathroom is tighter than the bedroom. The 30" wide vanity has little room for much more than a toothbrush.

Once in bed, the drapes darken the room, the air unit worked fine, the bed was comfortable. But.....because of the small rooms we would not stay again.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, April 30, 2013
Dear smgharley,

Thank you for taking the time to share your experience at the Crowne Plaza Kansas City Downtown. You can't get any closer to what's happening downtown than our location, I appreciate you recognizing our valet team and our front desk associates and I'm happy to hear that Starbucks hit the spot every morning of your stay and that the property was neat and clean.

On your next visit, ask about an upgrade to one of our suites, as they are twice the size as a regular room.

Thank you!
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Omaha, Nebraska
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2013

My boyfriend and I stayed here because of the rate offered by AAA at the time of the Ice Breaker tournament, we had a nice stay in our room and enjoyed having a elevator that went from the parking garage to our floor. But the following morning we felt a bit rushed because when checking in we did not get the vouchers we were suppose to get for the breakfast that was included in our rate and not only did my boyfriend and I have to try and see the front desk clerk about it but even our waitress had to help us out...management I filled out one of your surveys that was sent to me via email with more on this trip back in october on the 16th or so...needless to say we might or might not use you next time when visiting family in the area.

Room Tip: get a higher floor so not so close to the garage and you might also get a great view of the power an...
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, April 30, 2013
Dear whs2003,

Thank you for your review of our hotel. I'm glad to hear you had a nice stay. I apologize for the mix up on the breakfast vouchers and I'm glad that we were able to get that worked out.

We look forward to having you back as our guest again, the next time you travel to Kansas City.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 11, 2013

somewhere in their descriptors it says "refurbished"...this may be true, but certainly not in the last several years. even the front door sticks, the interior is depressing, the breakfasts bland, and althugh the staff are pleasant they managed to get my simple invoice wrong, twice. very poor showing for a decent brand.

Room Tip: ask for an upgrade to a suite....these are pleasantly spacious, if dull in style
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, April 12, 2013
Dear doug s,

Thank you for your review of our hotel. I'm glad to hear you found our associates pleasant and our suites spacious. I apologize about your bill being incorrect and I have shared your other comments with our team.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2013

My husband and I stayed at this hotel for just over a week, and we were very impressed with the level of customer service that we received during the entirety of our stay from all of the staff that we met. We were even upgraded to get the 25% discount for all meals within the hotel. We were checked-in by Gwen who went out of her way to assist us, even when we we had left a very precious item of luggage in the taxi that had transferred us from the airport, and thanks to her help, was thankfully retrieved! Gwen was amazing with impeccable customer service standards and she was only to happy to look opening times up for us, and do anything that would make our stay more comfortable. Our room was very clean, comfortable and very quiet, with the most enormous bed, and the bathroom was immaculate with complimentary toiletries replaced daily (if required) Our room was cleaned by Brenda most days who returned the room to its 'check-in' standard of cleanliness which I was very impressed with. Faviola, and Liz were bright and cheerful when serving us in the restaurant. We had a great couple of evenings in the bar, where the staff make excellent drinks..in particular a strong G&T. The meals were of a very high standard. I cannot commend this hotel enough.The hotel is in a great location within easy walking distance of the convention center, Sprint Center, a couple theaters, and a good selection of eateries/bars in the Power & Light district. If you want to go further afield my only criticism would be the need for better public transport, but this is not the fault of the Hotel, as cab fares could get a bit pricey.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, April 12, 2013
Dear KWMc01,

Thank you for taking a moment to write such a fabulous review of our hotel. I appreciate you recognizing our associates in all departments and I'm glad you enjoyed our restaurant, bar and the cleanliness of your room as well as our great beds.

We look forward to having you back the next time you travel to Kansas City.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 4, 2013

Over the past 16 months, I have stayed at this hotel more than 250 nights. I always find the front desk staff pleasant and helpful, and the rooms clean. It is a great location within easy walking distance of the convention center, Sprint Center, a couple theaters, and a good selection of eateries/bars in the Power & Light district. I can’t critique the food or bar as I never eat there – I always walk down the hill for the exercise and the aforementioned variety of restaurants. All in all a good business hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, April 12, 2013
Dear MidLifeCrisisGreg,

Wow 250 nights!!! Thank you for staying with us and thank you for recognizing our front desk associates and our housekeeping staff. Need to give our restaurant a try sometime.

We appreciate the opportunity to have you as our guest and, as always, appreciate your continued business. If there's anything you need, let us know.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Kansas City Downtown

Also Known As:
Crowne Plaza Kansas City
Kansas City Crowne Plaza
Address: 1301 Wyandotte Street, Kansas City, MO 64105 (Formerly Radisson Hotel & Suites)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City Downtown 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more   less 
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