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“Out of date” 2 of 5 stars
Review of Crowne Plaza Hotel Kansas City Downtown

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Crowne Plaza Hotel Kansas City Downtown
3.5 of 5 Hotel   |   1301 Wyandotte Street, Kansas City, MO 64105   |  
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Ranked #34 of 109 Hotels in Kansas City
Antwerp, Belgium
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Out of date”
2 of 5 stars Reviewed January 31, 2013 via mobile

Although nice & friendly reception, windy income hall betrayes out-of-date comfort level. Noisy airco in hotel room, when turned off to sleep cold wind enters the room & kills the atmosphere.
Bath&shower combination completely out of fashion and not working properly...
You can't look down out of the window at evening because of huge spot illuminating façade.
I will not return. Too expensive for this "4" star hotel.

Stayed January 2013, traveled on business
Helpful?
Thank Marko B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, February 4, 2013
Dear BelgianFamily-2-kids,

Thank you for your review of the Kansas City Crowne Plaza. Hearing from our guests helps us provide the best experience possible. We are sorry that the comfort of your stay was interrupted and I have shared your comments with our team so we can do a better job.

I look forward to having you back as our guest again the next time you travel to Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Princeton
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 30, 2013

I booked this hotel only because there was very little availability in KC on the dates of my trip-- presumably due to conferences/conventions in town. It should have been telling that in spite of a convenient location across from the convention center, this hotel had rooms available.

The Crowne Plaza in Kansas City downtown is an older business traveler property and it shows its age. The elevators are beaten up. Although rooms have updated furnishings, the fixtures like the tub show their age. Experiences with the staff have been generally mixed. Although the check-in agent was courteous and efficient, the handling of a simple maintenence request was about as unprofessional as I have seen hotel staff behave anywhere. Were this hotel the biggest bargain in town, it would be just fine. But as their rates seemed fairly comparable to other better brands, I'd consider this property only when other options have been exhausted.

Rationale for my rating: value for the dollar feels pretty poor. Although some staff were just fine, some were rude. The property itself fails to impress, although some steps have been taken to update. I've not stayed in a lot of crown plaza hotels but the few I have seem to be in a similar position-- older properties, pretty fully priced for what you get and a mixed bag from a service perspective.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, February 8, 2013
Dear Tim D,

Thank you for taking a moment to share your experience at the Crowne Plaza Kansas City. We're very sorry that we didn't meet your expectations. I am interested to learn more about your stay and the encounters you experienced with our associates. Feel free to contact me at your earliest convenience.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

We used Priceline name your own price and was able to get a nice room for a good price. The hotel has been newly renovated. It has a contemporary feel to it. My husband really liked the flat screen TV! Every staff member we met was very courteous! It does have a parking garage. It cost $15 a night to park. I would definitely stay again!!

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dentalhygienegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, February 4, 2013
Dear Dentalhygienegal,

Thank you for taking a moment to share your experience at the Kansas City Crowne Plaza. I'm happy to hear you all enjoyed the flat screen TV's, we have them in every room. And thank you for recognizing the courteousness of the staff. We look forward to seeing you again the next you travel to the Kansas City area.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 23, 2013

I have stayed at this hotel for both business and pleasure purposes. Last visit was with family. We got a King suite that had 2 rooms. It allows our son to stay up and watch some TV while we can have some privacy and watch the other TV. We did not eat at the restuarant on this trip. Parking is adjacent with some of the elevators accessing both the garage and hotel. Hotel is a great price compared to other hotels located in similiar area.

Room Tip: Higher floors have a great view of either the P&L district or Kemper, depending on what side you...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Stressn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, February 4, 2013
Dear Stressn,

Thank you for your continued loyalty to the Kansas City Crowne Plaza. I'm glad you and your family enjoyed your stay. I look forward to seeing you again the next time you visit Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrensburg, Missouri
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed January 2, 2013

I booked this hotel due to the location for the restaurant we were going to. It was $175 for a suite. Parking, check-in, finding our room all went smoothly. When we arrived in our room my daughter went to sit on the sleeper sofa and noticed something "crusty" under her foot. It was dried vomit. Then my husband seen bllod on the bathroom wall. Needless to say we were disgusted. Call the front desk and they moved us immediately and offered us concierge service which included happy drinks and apps and continental breakfast the nest morning. That was nice but being Priority Club members shouldn't that be offered anyway? Our new room was throughly checked by us and was fine. However first impressions are a big deal and I would choose the Hotel Phillips or the Alladin over the Crowne Plaza in the future.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank McGee4Fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, January 4, 2013
Dear McGee4fam,

Thank you for your review of your past stay at the Crowne Plaza Kansas City Downtown. Hearing from our guests helps us provide the best experience possible. I apologize for the housekeeping issues you experienced when you first arrived. I am glad we got you moved to another suite and you found no issues with your new suite. I have shared your comments with our team so they can do a better job with the housekeeping issues. We hope to have you back as our guest again, the next time you visit Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dodge city, ks
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 23, 2012

The hotel is nice, centrally located, and within walking distance of the power light district.
Everything was going fine, and then I hit my ankle with a stick that comes out of the bed support. I didn't see it as it was cover by the sheets.
I called the front desk and they came up and took pictures. I asked to be transferred to a different room and they did. They gave us a bigger room and a complementary thing, that I did not use.
Overall the experience was the same as I have stayed here before. I recommend this hotel to anybody.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank travler105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 26, 2012
Dear travler105,

I am very sorry you hit your ankle on the bed frame, I hope your ankle is feeling better. Thank you for being a repeat guest and recommending our hotel.

We look forward to seeing you again the next time you visit Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prairie Village, Kansas
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 17, 2012

Libby,
I would like to thank you and the entire staff at the Crowne Plaza for making my meeting an incredible success. The meeting room, suite accommodations for my guests, service at the restaurant and by the catering staff made for an extremely comfortable and productive meeting for my sales team. Your kitchen deserves accolades as well because the food was amazing! I am so happy we were able to order off of the menus and dine at the restaurant on day one and have a working lunch day two. My team raved about the fare and everyone was so happy that they were able to enjoy a custom, plated meal.

The recent remodel of the property has created an extremely comfortable and luxurious feel at the hotel. From the contemporary style to the supple beds, we enjoyed every facet of the property that has been upgraded. I will add that several of us greatly enjoyed the Priority Club Concierge Suite as well!

Finally, the accessibility to the Power and Light District by foot was very convenient. We sampled several of the bars and restaurants in the area and felt safe the entire time. As a manager, it is comforting to entertain my sales team and guest in an area where there is no need to drive. It set my mind at ease that everyone would get home safely and we spare a lot of cab expense as well.

Thank you again for all that the Crowne Plaza invested in making my meeting memorable. Please be assured that you and your team will be at the top of my list the next time we meeting in Kansas City!

Room Tip: Get a high floor. The views are amazing!
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank aswitzer44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 18, 2012
Dear aswitzer44,

Thank you for choosing the Crowne Plaza Kansas City Downtown. We appreciate the opportunity to host your group and, as always, appreciate your business. I am so glad to hear your group had a fantastic meeting and you all were able to enjoy all the things we have to offer.

We look forward to hosting your next memorable meeting.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Kansas City Downtown

Address: 1301 Wyandotte Street, Kansas City, MO 64105
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Kansas City
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City Downtown 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more   less 
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Also Known As:
Crowne Plaza Kansas City
Kansas City Crowne Plaza

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