We stayed at the hotel for the week and I could not say more about the staff. Always courteous and helpful. I would like to make a special mention however about Jeremy (valet) and Mine (restaurant). They were amazing. Their attention to detail and the abitlity to remember our names was OUTSTANDING!! I would recommed this hotel with every confidence that a guest would be treated with wonderful service and respect.

Convienant to convention center and power district. Quiet, great rate and nice size suite. A little dark. All of the staff were helpful except one desk clerk that had no idea how to treat a guest. Later found out James was newly transferred from houskeeping to the front desk. More training should cure the insecurity. Hotel shuttle will give you a lift within 3 miles.

Some friends and I stayed here because we were going to an event near by. We are all from Kansas City and had heard of the hotel but had never stayed so we all agreed it would be a nice place to stay. The onsight parking was a little high but definitely worth it. There was a concert at the Sprint Center so traffic and parking were a nightmare, we didn't hesitate when we saw the entrance to the parking garage. When we finally got to the front desk Rachel checked us in and was very friendly and helpful. She new exactly where we need to go for our event and even offered to have the shuttle take us. it was right up the street and the weather was nice so we declined. The room was clean, the beds were comfy the water was hot and the view was amazing. We will definitely stay here again. If Rachel is working i recommend having her help you, she was perfect!

What sets this hotel apart from the other downtown hotels is the staff. They are incredible and really customer focused. Rachel at the front Desk is always friendly, even when I arrive at midnight. She makes me feel welcome.

After one lengthy stay in August, I left my curling iron. Gina not only found it, she wrapped it up and it was waiting for me the next time I arrived. On my most recent stay last week, Gina left a hand written note to welcome me back! That is service. Monte & James are always super friendly and willing to do whatever needs to be done.

Oh and there is a Starbucks in the lobby... what more could I ask for? I love Crowne Plaza in KC!