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“Newly remodeled. Close to casino. Great staff” 4 of 5 stars
Review of Holiday Inn Express North Kansas City

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Holiday Inn Express North Kansas City
2.0 of 5 Hotel   |   1995 Macon Street, Kansas City, MO 64116   |  
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Ranked #66 of 109 Hotels in Kansas City
Macon, Missouri
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Newly remodeled. Close to casino. Great staff”
4 of 5 stars Reviewed February 25, 2014

In town for a bachelorette party at Harrah's but decided to stay at Holiday Inn. We were able to check in early. It's obviously been newly remodeled. Room was clean and beds very comfy. We got in super late and asked for late checkout and were told no problem. Housekeeping never knocked on our door and we barely heard them. The only issue was the shower. No hot water. I thought it was just misconnected but even on cold no hot water. Breakfast was hot tasty and even at 10 there was plenty. I will certainly stay again.

Room Tip: Cheaper than Harrah's and almost as nice.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 reviews from our community

Traveler rating
    13
    15
    10
    6
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
1 review
2 of 5 stars Reviewed February 19, 2014

The Hotel is just barely presentable room had stuff left over from last resident. Staff are very incompetent and can't get a charge correct. Management doesn't seem to care and is lackadaisical about helping correct issues. I will avoid this place next time I'm in KC. There are way too many other options for this price range with better quality.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Kansas City, responded to this review, March 6, 2014
Dear CharlesDC9723,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Top Contributor
125 reviews 125 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed September 23, 2013 via mobile

This is an average hotel... And I'm not a hotel snob. For the price it was okay. The selling point is that it is close to the Power & Light district and casino (just a 5 minute drive). The breakfast was awful.. And pretty much depleted at 8:15am. Would choose elsewhere in the future.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Kansas City, responded to this review, October 9, 2013
Dear YogaTravel,

Thank you for your feedback. I am truly pleased our convenient location suited you well. Please accept our sincere apology for the shortcomings you experienced and we regret the breakfast served during your stay did not live up to your expectations. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, we appreciate you taking the time to share your feedback as this is our best resource for improving the quality and service we offer to our guests.

Sincerely,

Joel B
Case Manager
IHGCare
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Bloomington
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 20, 2013 via mobile

The hotel is in a perfect location near downtown. The front desk clerk was friendly offering me a snack and bottle of water. The lobby and breakfast area was clean and looked good. Everything else was poor. The in room coffee pot was dirty. The bathroom had mold around tub, shower curtain rod was coming out of the wall, toilet seat was loose. Room need updating,

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Kansas City, responded to this review, October 6, 2013
Dear Jeffrey S,

We appreciate that you took the time to share your review of your recent experience at our property. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

While we are pleased of your kind comments towards our location, staff, the lobby and the breakfast area, we would like to apologize for failing to exceed your expectations in regards to your guest room. Our housekeeping team strive to ensure our rooms are well kept and held to the highest standard. Nevertheless, we have shared your comments with our management team to ensure the issues you mentioned are addressed.

Once again, thank you for sharing your feedback. While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Joseph
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 23, 2013

The hotel was clean and quiet. They have a very nice saltwater pool, a great exercise and fitness center, and a decent business center.

The complimentary breakfast each day was great. They have a way cool pancake machine.

This location is close to several fast food eateries but also close to several sit down restaurants. Gas stations are close by and there is a grocery store within two miles of the motel.

Room Tip: My room was on the third floor. Ice machines and vending are on floors one and two.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 4, 2013

If you read any of my other reviews you will see that I care about a few things when travelling for business - location, comfort of bed, cleanliness, and shower. This place has it all and was at a super reasonable price. When was the last time you got a hotel for $100 that wasn't a pit? This hotel appears to be newer or it has had a great upgrade. Front desk very helpful and friendly. The neighborhood isn't Beverly Hills but seems safe. It is easy to find right of the freeway and very close to Harrah's Casino. BEST OF ALL, it is a 5 minute drive from some of the best barbeque I have ever had. DO NOT MISS Smokin Guns Barbeque on Swift Avenue. $22 for 2 beers and the 3 meat platter with 2 sides that I could barely finish.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 7, 2013

Had I seen the neighborhood by daylight, I would not have stayed here with my two young boys as a single woman travelling alone.
Totally passable comfort and semi-friendliness. Awful color scheme circa 1970's.
Salt water pool was fun for the boys.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Kansas City, responded to this review, April 24, 2013
Dear MississippiMama17,

Thank you so much for your comments. I am delighted you liked our hotel pool. I would like to apologize if you found our hotel location less than satisfactory. We appreciate your feedback as this is our best resource for improving guest services.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Kansas City

Address: 1995 Macon Street, Kansas City, MO 64116
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Wheelchair access
Hotel Style:
Ranked #66 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express North Kansas City 2*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express North Kansas City Hotel Kansas City
Quality Inn Kansas City
Kansas City Quality Inn

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