The location of this property is great, right in the mix of all that the plaza has to offer. There was ample free parking and the woman at the front desk was cheerful and pleasant.
My room was on the second floor and as soon as I got off of the elevator, the smell of smoke hit me. As I walked down the long hall to my room the smell just got stronger.
When I got into the room, the smell of stale smoke was evident everywhere. There were also two ashtrays in the room letting me know that I had gotten a smoking room. When you get on Homestead's website they do warn you that you cannot be guaranteed a non smoking (or smoking) room. So, I knew upfront that there was a chance I would be stuck in a smoking room.
The room and general areas are dated and show signs of wear and tear, but are generally clean.
The room is decent sized and has a full kitchen. As with most extended stay properties, the amenties are very few. Two towels in the bathroom, two pillows on the bed and the cheapest fixtures and furnishings you could imagine. Everything in this place is geared to save a buck. Housekeeping comes by once a week unless you pay for more.
There was a nice flat panel TV that was a departure from the overall cheapness of the property however.
For the most part, the property was very quiet. That was good because sometimes these cheap extended stay places are havens for druggies, pimps, and prostitutes.
I rated it as average. At $44 a night I felt I got what I paid for. All I would say is that if being in a smokey facility or room would bother you, don't book at a Homestead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I recently received a copy of your review of the Homestead Kansas City - Country Club Plaza. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
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I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.