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Extended Stay America - Kansas City - Country Club Plaza: Traveler Reviews

2.0 of 5
4535 Main Street, Kansas City, MO 64111 (Formerly Homestead Studio Suites)
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Extended Stay America - Kansas City - Country Club Plaza
Ranked #47 of 109 hotels in Kansas City
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47 reviews from our community

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Traveler rating
    17
    12
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    9
    5
Date Rating
Anthony, New Mexico, United States
1 review
“Very Satisfied stay!!!”
5 of 5 stars Reviewed August 8, 2012

I had a great stay at Homestead studios with absolutely no complaints/ issues. Even though this is my second time staying here on business matter I would highly recommend Homestead studio to anyone(VERY REASONABLE). I just so happen to stay in one of their remodel rooms and am proud to say they are very comfortable. Homestead studios are in walking distance to the plaza (Kansas City shopping stores/restaurants) were there is A LOTS of entertainment. Mr. El PASO

PS.Keep up the amazing job Homestead!

Room Tip: Had no issues with anything at all.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Met B about Extended Stay America - Kansas City - Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review
August 14, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand locations.
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Nashville, Tennessee
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Couldn't be better!”
5 of 5 stars Reviewed August 5, 2012

I had read some not so great reviews but took a chance and I'm SO glad I did! I arrived in town earlier than expected - while I couldn't get into my room at 9am, the manager said she'd see that I got a room as soon as she could arrange it. I had breakfast across the street and by the time I was finished I had a room! I was somewhat anxious to see the room since some of the reviews were 'iffy'. Wow. I was MORE than pleasantly surprised. My room looked very nice, clean, smelled very fresh and looked modern. I chose not to have my room serviced while I stayed but the housekeeper was pleasant when I asked to exchange my towels out for clean...no problem. Bed was comfy and I slept very soundly. Now, one of the best things about this Homestead is the location...just a couple blocks from KCs best shopping and dining! I loved it. The one and only thing I wasn't wild about was the fact it appeared that the front office goes unstaffed at night. The hallways are long and the elevators are behind closed fire doors...just sort of a creepy feeling at night for this terminal scaredy-cat. Although, I have to say the part of town this location is in is VERY well patrolled by police and VERY safe. I not only "would" stay here again, I honestly "look forward" to staying here again!

Room Tip: 114 is a very nice room close to a side exit.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review
August 8, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of this company, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Lawrence, Kansas, United States
1 review
“Excellent Stay”
5 of 5 stars Reviewed July 29, 2012

I want to Thank the staff at this Hotel. The stay was amazing I enjoyed everything from the great customer service of the staff and awesome housekeepers. I can't thank you enough for the job you did on our stay. This location is also very great with most things in walking distance. There is help around the clock, and a great laundry facility comes in handy for us who stay over a period of time. I would Definitely stay again in the near future. Clean rooms, comfortable beds, like home away from home. I enjoyed the experience.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ryan M about Extended Stay America - Kansas City - Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review
July 31, 2012
Ryan,

I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Kansas City...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois, United States
1 review
“Nice for long stays”
4 of 5 stars Reviewed July 11, 2012

This isn't the fanciest place I have ever stayed, but I found the room to be clean enough. The bed was not very comfy and the pillows weren't great, so I would bring my own pillow next time. But it was so nice to have a refrigerator/microwave/burners in the room - what a treat it was to go to the grocery store and then have meals in the hotel room! The location is close to downtown and my in-laws loved that there was a mile loop park to walk in in the mornings right across the street. Plenty of parking -- all in all, a good stay. Just a note: there aren't shampoo/conditioner bottles in the bathroom, so bring your own!

Room Tip: If you stay on the first floor, you can park around the back and have a door that enters right into...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KinzieK about Extended Stay America - Kansas City - Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review
July 16, 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Kansas City - Country Club Plaza. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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Minneapolis, MN
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
“A smokey, no frills stay”
3 of 5 stars Reviewed June 28, 2012

The location of this property is great, right in the mix of all that the plaza has to offer. There was ample free parking and the woman at the front desk was cheerful and pleasant.

My room was on the second floor and as soon as I got off of the elevator, the smell of smoke hit me. As I walked down the long hall to my room the smell just got stronger.

When I got into the room, the smell of stale smoke was evident everywhere. There were also two ashtrays in the room letting me know that I had gotten a smoking room. When you get on Homestead's website they do warn you that you cannot be guaranteed a non smoking (or smoking) room. So, I knew upfront that there was a chance I would be stuck in a smoking room.

The room and general areas are dated and show signs of wear and tear, but are generally clean.

The room is decent sized and has a full kitchen. As with most extended stay properties, the amenties are very few. Two towels in the bathroom, two pillows on the bed and the cheapest fixtures and furnishings you could imagine. Everything in this place is geared to save a buck. Housekeeping comes by once a week unless you pay for more.

There was a nice flat panel TV that was a departure from the overall cheapness of the property however.

For the most part, the property was very quiet. That was good because sometimes these cheap extended stay places are havens for druggies, pimps, and prostitutes.

I rated it as average. At $44 a night I felt I got what I paid for. All I would say is that if being in a smokey facility or room would bother you, don't book at a Homestead.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Ask Hrbek14 about Extended Stay America - Kansas City - Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review
July 12, 2012
I recently received a copy of your review of the Homestead Kansas City - Country Club Plaza. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Additional Information about Extended Stay America - Kansas City - Country Club Plaza

Also Known As:
Homestead Studio Suites Kansas City - Country Club Plaza Hotel
Homestead Studio Suites Kansas City - Country Club Plaza Hotel Kansas City
Homestead Suites Kansas City
Homestead Kansas City
Kansas City Homestead
Kansas City Homestead Suites
Address: 4535 Main Street, Kansas City, MO 64111 (Formerly Homestead Studio Suites)
Region: United States > Missouri > Kansas City
Amenities:
Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #47 of 109 hotels in Kansas City
Price Range: $
Hotel Class:2 star (2*)
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