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“Great Hotel” 5 of 5 stars
Review of AC Hotel by Marriott Kansas City Westport

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AC Hotel by Marriott Kansas City Westport
3.0 of 5 Hotel   |   560 Westport Road, Kansas City, MO 64111 (Formerly Q Hotel & Spa)   |  
Hotel amenities
Texarkana, Texas
2 reviews
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed February 4, 2013

The hotel was very accommodating and the staff were very friendly and helpful. The front desk was always very informative and detailed. Trey at the front desk always called us by name and was very eager to help. He was extremly intelligent and affluent, and knew the area extremely well and made solid recommendations. The location was perfect and I am very satisfied with my choice of hotels. Bless you!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, March 29, 2013
Thank you from all of us here at the Q Hotel. Your positive review supports our strong emphasis on customer service. We look forward to your next visit!

Travis Vathauer
General Manager
travisv@theqhotel.com
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
Scottsdale, Arizona
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 29, 2013

After reading the reviews online I decided to book my trip to Kansas City over last weekend in the Q Hotel. Upon check in the front desk was very accommodating and welcoming even though I got there about midnight! This continued throughout my visit with the front desk always greeting me and waving every time I entered or exited the hotel so I have to say that I was very impressed with the staff. The bar was also nice and packed almost every night as they offered two free drinks from 5-7 for Happy Hour! I had the Cabernet red wine and I have to say that is was very good for their house wine!
The CONS:
I was in town for an Acupuncture Seminar and was completing my last 100hours with a very intense exam so I was hoping for peace and quiet during the stay. Unfortunately the walls are very thin and I could hear everyone closing doors, walking down the halls and voices from the next room. Also the dryer is very very weak and I could barley blow dry my hair in the mornings...I believe it is because they are trying to save energy as a "Green" hotel...so I just worked with it the best I could. Another problem was the toilet...I had to flush it two or three times for it to refill correctly..hmmmm..oh well!
The PROS
The complementary breakfast is a MUST!!! They have someone there making any omelet you want and will even make you eggs....all for free (but I always left a hefty tip!) plus toast, cereal, bagels, etc. etc....very very nice!
The rooms are nice and a perk is the ipod stero/alarm clock so bring an ipod.
Perfect location for all downtown walking distances to bars, coffee spots, clubs, restaurants and Dr. Yennies Acupuncture clinic.

Overall I was satisfied with my experience here and would be coming back but requesting a room at the end of the hallway due to noise. Thanks Q hotel!

Room Tip: Get the one at the end of the hallways as the walls are very very thin and you can be woke up early...
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, March 29, 2013
Thank you so much for the review of the Q Hotel! I am so glad to hear that the staff is welcoming and friendly at all hours of the day and night.

I am concerned that you did not like the hair dryer in the room and that the toilet was not filling properly. If you would want to get in touch so I can find out exactly which room you stayed, I would appreciate it so that we can work on making changes.

Travis Vathauer
General Manager
travisv@theqhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2013

We have stayed at the Q many times, and I have yet to give them credit. The hotel is a bit dated but overall it is always a great stay at an inexpensive rate. Located between The Plaza and downtown, perfect for getting around KC. The staff always goes out of their way to help you with anything you may need. They have a shuttle to take most anywhere (within reason) which is great so as to not drink and drive. Free breakfast in the morning, and not just some dried up muffins etc.. Fresh made omelets & waffles as well as many other items to choose from. Overall you can't go wrong with The Q!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, January 25, 2013
Thank you for posting the review of our hotel. We really appreciate our repeat guests, and are glad that you have enjoyed the location and our breakfast! Rita does make some amazing omelets.

Hope to see you again soon-

Travis Vathauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
403 reviews 403 reviews
162 hotel reviews
Reviews in 155 cities Reviews in 155 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed January 18, 2013

Ok so the hotel is not located in downtown but it is placed nearby a couple of good bars, panera, golds gym and a supermarket among other small businesses. It is very convenient for a person who wants to save a buck or two. Also for a quick stay without being at the airport.

It is a 20-minute ride to the airport but it is nice to get away from the airport.

The hotel is cute with a small bar and nice padded bench window seats. The rooms themselves are a right sort of pastel color decor. I'm not a fan of the sink being outside of the barroom but the room did had a nice soda bed.

The things that I didn't like we're the hair dyer, the thermostat and the fact that it only had one phone at the desk. It was sort of annoying to get up from the bed, walk to the desk and reach the phone since there was not a 2nd one on the nightstand.

Overall it was good. The front desk was knowledgable of the area and places to go. It was a nice to get that information from small area hotels unlike big chain names.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, January 25, 2013
Thank you for writing the review of our hotel. I am glad the staff members stood out from those at chain hotels.
I am concerned that you did not like the hair dryer in the room, if you would want to get in touch so I can find out exactly what the issue was, I would appreciate it so that we can work on making changes.

Hope to see you again soon

Travis Vathauer
General Manager
travisv@theqhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derwood, Maryland
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2013

I decided to celebrate my 49th birthday with an overnight in Kansas City, was told this was the place to stay and it definitely didn't disappoint. We arrived with free parking, free shuttle service and the location is within walking distance of stores, quaint shopping and places to eat...everyone was curtious and helpful. We had amazing service checking in with both, Matt & Trey helping us...to our shuttle drivers Nick, David A, David S. You helped make my celebration a great one...thank you!

Room Tip: If you have more than 3 it's best to probably get a 2nd room...the beds were doubles/full size i...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, January 25, 2013
Marie--
I am so glad you enjoyed spending your birthday with us! We try to make all of those events just a little extra special.
I will be sure to make sure the employees you mentioned see that guests do appreciate all their hard work.

See you soon-

Travis Vathauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia, USA
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 10, 2013

We met up with friends over the winter holidays in Kansas City and found the Q online. They were offering a "2 nights for 1" special, so that attracted us, along with the free parking, shuttle service to area attractions and restaurants, complimentary happy hour and hot breakfast. We were not disappointed. The staff was very friendly and accommodating; the facilities were clean and updated. A fire was going the entire time in the lobby fireplace, which made it very cozy. The hotel is located in the Westport district, so restaurants are accessible on foot. The shuttle was still handy, though, for places a bit farther away (it has a 2 mile radius, I believe). We would definitely stay there again.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, January 14, 2013
Thank you for posting your kind review of our hotel. I am so glad that our staff and amenities made your stay enjoyable! (The shuttle has a 3-mile radius).

The Buy 1 Get 1 special runs through February 28th! Maybe we will see you again before then.

Travis Vathauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL
Top Contributor
84 reviews 84 reviews
3 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 6, 2013

We booked Q but then was told it was in a bad part of town so we cancelled it and changed locations. Luckily, the Q was still available so we switched back and we are so glad we did. Other family members stayed at the Q too and all of us were impressed. While the rooms are a bit small (think European singles), the service was excellent. The continental breakfast was a highlight of our stay. Made to order omelets and waffles drew large crowds so don't wait to the last minute. While I would have liked to see vegan options like soy milk, it was refreshing to see that level of recycling.
The shuttle service was another added bonus. They were quick with getting a shuttle for us when we needed to get somewhere last minute.

We will certainly book the Q again the next time we visit KC.

Stayed August 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at AC Hotel by Marriott Kansas City Westport, responded to this review, January 14, 2013
Your review was very kind. I am so happy you decided to switch back to our hotel. The Westport area is not nearly as bad as its reputation. The local businesses have worked hard to make sure it stays safe.

Also, I will look into some more vegan options for our breakfast!

Hope to see you again soon

Travis Vathauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel by Marriott Kansas City Westport

Address: 560 Westport Road, Kansas City, MO 64111 (Formerly Q Hotel & Spa)
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Shuttle Bus service Suites Wheelchair access
Price Range (Based on Average Rates): $
Hotel Class:3 star — AC Hotel by Marriott Kansas City Westport 3*
Official Description (provided by the hotel):
*Currently closed for construction.* AC Hotels by Marriott reflects the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city. ... more   less 
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Also Known As:
q Hotel And Spa
q Hotel Kansas City

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