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Q Hotel & Spa: Traveler Reviews

3.0 of 5
560 Westport Road, Kansas City, MO 64111
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Q Hotel & Spa
Ranked #14 of 109 hotels in Kansas City
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427 reviews from our community

Traveler rating
    226
    107
    48
    25
    21
See reviews for
Families
48
 
Couples
139
 
Solo
40
 
Business
113
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fort Worth, Texas
1 review
“Great wedding block hotel”
5 of 5 stars Reviewed December 4, 2012

Nora is the wedding block coordinator at the Q Hotel in Westport and she is an absolute dream to work with. She is so accommodating, responsive, sensitive to needs and friendly. I found that, at some point, all the hotels I was looking at were similar but I really enjoyed working with her so I was sold on the Q.

The Q did provide complimentary breakfast, parking, wireless internet and happy hour drinks for our guests. Also, they offer a free (first come, first serve) shuttle service for hotel guests within a certain mile radius. You can also reserve a shuttle for a fee. If you end up having a lot of people stay at the hotel that will utilize shuttle to get to/from venues, I would recommend reserving one.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask meg_w27 about Q Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, General Manager at Q Hotel & Spa, responded to this review
December 9, 2012
I am so glad you were pleased with our hotel for your wedding guests. Nora and our whole sales and guest relations teams work extra hard to make that day all the more special!
Hope to see you again soon.

Shawn Duke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Good value! Nice Hotel!!”
4 of 5 stars Reviewed November 29, 2012 via mobile

We were told about this place by a friend, and he didn't steer us wrong! The staff was very courteous and helpful. They offered an excellent full breakfast! Could even order your own freshly made omelets! Rooms were nicely decorated, though a bit small. Parking was very convenient. For the money, this hotel is hard to beat!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Tommy2oots about Q Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, Front Office Manager at Q Hotel & Spa, responded to this review
December 9, 2012
I am so glad your friend recommended us to you! We love the word of mouth advertising.

Remember, now that you have stayed with us to ask for the "Repeat Guest Rate" when booking your future reservations.

Travis Vathauer
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Missouri
1 review
3 helpful votes 3 helpful votes
“Dangerous Place to Stay”
1 of 5 stars Reviewed November 26, 2012

Around 4:00AM the morning of our second night an intruder attempted to enter our room. What was strange was that the intruder had a key that allowed the door to be pushed open. Thank GOD for the security latch. We called the front desk and described the situation, the clerk arrive several minutes later and escorted the intruder out of the hall. However, the front desk never called back to our room or sent anyone to the room to see if we were okay. No one offered an explanation as to how this person had a key to our room. When we checked out a day early (because of the incident) no one asked why, or if there was anything that could be done. This absolute disregard for our safety is inexcusable. DO NOT STAY AT THIS HOTEL!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Michael C about Q Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, Front Office Manager at Q Hotel & Spa, responded to this review
November 28, 2012
Michael C.--

I want to first of all apologize wholeheartedly for such an inexcusable incident occurring in the hotel. This is absolutely unacceptable. All desk personnel are trained on the appropriate ways to issue extra keys, etc., and thus obviously a major error was made.
In hopes of allowing me the opportunity to apologize in person and to make sure this type of incident never occurs again, I need some more details on when you stayed, etc. If you would be so kind as to email or call me, I would like the chance to make this up to you!



Travis Vathauer
Front Office Manager
The Q Hotel + Spa
travisv@theqhotel.com
816.714.7002
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Lee's Summit, Missouri
1 review
2 helpful votes 2 helpful votes
“Excellent Service!”
5 of 5 stars Reviewed November 22, 2012

The Q Hotel & Spa was a wonderful place to stay! The staff was very helpful especially Ashley Rosley. She was very friendly and willing to help with whatever I needed. The room was very clean and the bed was comfy. I would definitely recommend staying there! The parking was very convenient and it is in walking distance from restaurants & such.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
Ask Allison P about Q Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, Front Office Manager at Q Hotel & Spa, responded to this review
December 9, 2012
Thank you for posting such a kind review about Ashley and the property as a whole. We work hard to make sure every guest has the experience you did!

Hope to see you again soon.

Travis Vathauer
Front Office Manager
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Des Moines, Iowa
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Great Hotel...Great Staff!”
4 of 5 stars Reviewed November 21, 2012

My schedule did not permit me to try the spa services, so I am reserving my comments for the excellent experience in the hotel and with staff. I slept like a baby in the beautiful bed. This is one hotel that knows how to dress a bed and provides enough pillows! The staff does NOT let dust lie underfoot. They work very, very hard and make every effort to accommodate guests. Breakfast was very filling and several items cooked to order. The front desk staff was welcoming and so very helpful. A shout out and thank you to Trey at the front desk for his stellar assistance. My only small bit of constructive feedback was the variation in the shower water temp the second morning. I would absolutely return. There are plenty of restaurants and activities within walking distance too!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask J0yLady about Q Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHotelAdmin, Front Office Manager at Q Hotel & Spa, responded to this review
December 9, 2012
Thank you for writing such kind words about the hotel! I am glad Trey was so helpful, he is new but is becoming a very valued employee.

I will be making sure he sees the positive feedback!

Travis Vathauer
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Q Hotel & Spa

Also Known As:
q Hotel And Spa
q Hotel
q Hotel Kansas City
Address: 560 Westport Road, Kansas City, MO 64111
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Business Hotels in Kansas City
#20 Family Hotels in Kansas City
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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