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“Marriott Finally Gets Something Right...” 4 of 5 stars
Review of The Raphael Hotel, Autograph Collection

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The Raphael Hotel, Autograph Collection
4.0 of 5 Hotel   |   325 Ward Parkway, Kansas City, MO 64112   |  
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FREE Wi-Fi
Ranked #1 of 110 Hotels in Kansas City
Certificate of Excellence
Richmond, Virginia
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Marriott Finally Gets Something Right...”
4 of 5 stars Reviewed July 10, 2014

We checked in, dead tired, after spending nine hours in the car... What a pleasant surprise. Nice rooms, pleasant professional front desk staff, and a great restaurant. KC has come a long way, and the "Raph" is a good example. It didn't hurt that we were upgraded, and the room really was a "cut above." Four Seasons quality. We look forward to returning.

Oh, note to Marriott. The answering service for a Marriott "autograph" property features a woman with a posh, west-end London accent, welcoming callers to "indulge themselves in the property's unparalleled luxury..." Then the caller is switched to a local reservation clerk, in most cases someone who hasn't attended St. Alexia in Mayfair, and is abruptly confronted with that individual's accent... I think you get my drift.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, July 11, 2014
Dear freddyt64,

We are very appreciative of your very kind review, and happy to have been here for you at the end of a long day in the car. Thank you for being our guest, we hope to see you again soon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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651 reviews from our community

Traveler rating
    510
    95
    25
    13
    8
See reviews for
96
291
37
134
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Tulsa, OK
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

This was a group stay and we had a wonderful time. The hotel is small and unique, near a large shopping area. Bed and bathroom were comfortable and sparkly clean. There is a restaurant in hotel. Staff was very friendly. We would most certainly stay again.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, July 11, 2014
Dear Dearjay,

(Great address by the way!) Thank you so much for taking the time to share your thoughts about your recent stay with us at the Raphael. We truly appreciate your kind words, as well as your patronage. We will look forward to your return....

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 2, 2014 via mobile

Whenever I have family in town we make sure to book them a room at The Raphael. Perfect spot for the in-laws! Luxurious rooms and fantastic service. Great experiences every time we've had guests in town for fun or for work.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick J, Front Office Manager at The Raphael Hotel, Autograph Collection, responded to this review, July 7, 2014
Dear Nick S,

We are honored to be your hotel of choice for out of town in guests in Kansas City. See you on the Plaza!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 28, 2014

My extended family chose The Raphael as the site for a destination bridal shower for my future daughter-in-law. Katie lives in KC, but a large number of guests came from out of state. We were thrilled with the wonderful accommodations . The attention to detail and willingness of all the employees to make our stay and the shower PERFECT amazed us all. Highly recommend!!

Room Tip: We requested a room overlooking the Plaza - great view!!
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, June 30, 2014
Dear KQSOKC<

Thank you for choosing the Raphael Hotel for your very special event. We certainly appreciate your kind review and comments regarding your experience with us. Congratulations to the bride and groom, we hope we will begin a new tradition with their future anniversary celebrations!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

My wife and I have three small children, and I was planning a staycation for her 30th vacation. My wife is very particular about aesthetics. She likes a sophisticated, boutique ambience. I was stressing quite hard as I decided between the Raphael and a very high-end downtown hotel. I finally chose the Raphael, because (a.) the view would be better and (b) the manager has taken time to respond to EVERY tripadvisor review. (Now that's caring management!). And oh, we were not disappointed. The building itself felt aged and majestic. The staff - from the front desk to the hospitality staff - greeted us kindly at ever turn. And our room was just fantastic. The pictures do it no justice! The living room design was incredibly tasteful. The corner bedroom had TWO views of the Plaza, lit and glistening under a quiet rain. The subway-tiled bathroom was small, but sparking. And the bed. The bed! Ohhhhh did we ever sleep. We hated to leave. Next time we'll definitely try to stay longer. Thanks RH staff! It's wonderful work you do there.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, June 26, 2014
Dear Jovan,

We are so pleased we were able to assist you with the stressful situation! Thank you so much for letting us be part of your special staycation. I also want to thank you for your nice comments about our efforts with responses to our reviews. We hope we can begin a tradition with your special events. We will look forward to your return!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 17, 2014

The service is outstanding. The rooms are amazing. I had a corner Plaza view suite. The room was clean and beautiful, and the view alone makes you want not to leave the room. The location is right off the Plaza. Incredible restaurants and shopping close buy.

Room Tip: Corner Plaza View ite
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  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, June 19, 2014
Dear Etre1,

Thank you for being our guest, and for taking the time to share your very kind thoughts about your recent stay with us. We really appreciate your valued input as well as your patronage. Please plan on returning to see us again soon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 14, 2014

We were choosing between this hotel and another that was a bit less expensive - and I am so glad we choose the Raphael. Everyone was so helpful and humored our continued discussion of best BBQ places (especially David, Bob and Nate). April went out of her way to find us extra mints. Everyone made us feel welcome. The first night when we arrived the chef of the restaurant was cooking steak in the entrance way (which was wonderful).

Our room was very nice - the bed was super comfortable. There was a fridge to put the leftover BBQ (Oklahoma Joe's was best).

Parking is free and the location is fantastic - we walked over to the plaza every day. I think the best location in KC. It was an easy drive to the baseball game, art museums, negro league hall of fame, Truman Library, etc.

Green Features: Guests could skip changing the sheets each night by placing a card on the bed. They should consider something similar for the towels.
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, June 17, 2014
Dear SuperMom,

Thank you for being our guest and sharing your comments not only about the Hotel, but about so many of our associates by name as well. We really appreciate your efforts!

Please plan on returning to see us again.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Raphael Hotel, Autograph Collection

Address: 325 Ward Parkway, Kansas City, MO 64112
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kansas City
#1 Business Hotel in Kansas City
#1 Luxury Hotel in Kansas City
#2 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Raphael Hotel, Autograph Collection 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Raphael Hotel is an elegant, charming boutique accommodation modeled on the finest small European hotels. Readers of Travel+Leisure voted The Raphael Hotel one of the 2014 T+L 500 World's Best Hotels. With a combination of a significant historic landmark, vintage hospitality, and individualized service, this Kansas City luxury hotel delivers a unique destination experience in the heart of Kansas City, Missouri's famed Country Club Plaza.The hotel's signature restaurant, Chaz on the Plaza, is noted for its intimate, romantic atmosphere and its distinct brand of modern, regional American cuisine. Menus offer a concise, yet diverse variety of appetizers, salads, soups, entrees and desserts. Signature items include fried green tomatoes, shrimp and grits, and a hand-cut, wet-aged prime beef Kansas City strip steak that advances Kansas City's beef reputation. ... more   less 
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Also Known As:
The Raphael Hotel, Autograph Collection Hotel Kansas City
Raphael Hotel Kansas City
Raphael Kansas City

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