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“We keep going back!” 5 of 5 stars
Review of The Raphael Hotel, Autograph Collection

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The Raphael Hotel, Autograph Collection
4.0 of 5 Hotel   |   325 Ward Parkway, Kansas City, MO 64112   |  
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Ranked #1 of 110 Hotels in Kansas City
Lawrence, Kansas
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“We keep going back!”
5 of 5 stars Reviewed March 14, 2013

My wife and I love to go to the Raphael Hotel for a romantic weekend on the Plaza in Kansas City. They even have the wonderful Chaz restaurant in the property. The hotel is very nice. The staff are second to none. The security and convenience are awesome.

Room Tip: See if you can get a room overlooking the Plaza.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 18, 2013
Dear Recent Hotel and Chaz Guests,

Please "Keep Coming Back", as you mentioned in your review! Thank you for kind review of the hotel and our restaurant Chaz! We certainly appreciate you taking the time to share your thoughts. Hope to see you again soon...

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Emporia, Kansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2013

I was there recently for a conference and had a wonderful experience. The staff was fabulous. I asked for a wake up call and when the phone rang there was an actual person on the other end wishing me a good morning. The rooms and amenities were terrfic. The food was excellent. The Jazz at the Chaz was amazing. I can not wait to stay there again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 12, 2013
Dear Mr. "Wonderful Hotel"'

Thank you so much for all your generous comments! We are very happy that you enjoyed our Hotel and CHAZ our restaurant. It is always so nice to share reviews like this with all the people who make it all happen. Please come back and see us again soon...

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cordova, Tennessee
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 9, 2013

I spent a week at this property. Loved the location, the room, and the accommodations. So glad this property was converted into a hotel so many years ago. The restaurant needs a little sprucing up but the food was great. I love period furnishings but they can still be clean. :-)

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 11, 2013
Dear Recent Raphael Guest,

Thank you for completing our Guest Survey, and sharing your experience. Thanks to guests like yourself, I have an opportunity to give attention to any situtions that may need it, as well as share all experiences with all of our associates. Again thank you for your input and your patronage. I hope we will have the opportunity to host you again in the near future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee, USA
Top Contributor
112 reviews 112 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 4, 2013

I recently spent two nights in the Raphael. It was a pleasure from check in to departure. The room was comfortable and the bathroom was well supplied and large. I had breakfast in the restaurant. It was good, the service was excellent and it was reasonably priced. I had a question at checkout but it was handled very professionally by Patrick Joyce. I recommend the Raphael highly.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 7, 2013
Dear Recent Raphael Guests,

Thank you so much for your very kind review of the hotel and our staff and services. We truly appreciate you taking the time to share your experience. We hope to have the opportunity to serve you again in the near future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ames, Iowa
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 4, 2013

We have stayed in a range of hotel rooms and suites in KCMO, including The President, International, Sheraton, the Phillips and Embassy Suites. The Raphael offers style, charm, amazing comfort, convenience, location, and efficient SERVICE. At their CHAZ restaurant we felt like we were in New Orleans. Try It!

Room Tip: We usually choose to view the Plaza, but this time we got a first floor, end King suite with extra w...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 7, 2013
Dear Recent Rafael and Chaz guests,

Thank you for taking the time to share your thoughts about both the Raphael and our restaurant Chaz. We are very proud to be considered Charming and providing the Best Service.
All of our associates work very hard every day to insure this for every visitor. Please return and see us again soon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MN
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 26, 2013

My family and I have been staying at the Raphael annually for nearly 15 years. It's always been an attractive boutique hotel, and the change in ownership a couple of years back resulted in much needed repairs and upgrades. The trade off was a complete loss of personalized service. Our last stay in Dec 2012 was horrific. The reservations had a mix up - we get 3-4 rooms and for our first night we only had 2. I volunteer to sleep on the couch, ask for the bedding to be put in the room, along with more glassware and towels as we are three to a room instead of 2. We get back late and I don't realize that the one thin blanket I've been given is not nearly enough to stay warm - freeze all night. Ask for more blankets the next day, get blankets but the housekeeping staff took the sheets - still are not making the room up for 3 instead of two. Had to ask for coffee and cups, had to ask for towels. My guess is the housekeeping staff does not get a room census or doesn't read it. Upon check out we asked the valet for our car - they kept insisting that someone else's car was ours and actually asked as we were driving away if that car they had brought around wasn't ours?! Staff used to great us by name every year (having spent thousands there over the years), not anymore.

Room Tip: Plaza view is more expensive but only front rooms are truely plaza view, a side room is charged plaz...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, February 27, 2013
Dear Recent Guests,

I am so sorry to read of the challenges you endured from your visit back in December. Thank you for sharing your experience so we can learn to improve with the details you provided.This is certainly not typical of our normal service and response. I apologize we did not do a better job of hosting you on this visit.

Thank you for input as well as your patience and your patronage. I hope we will have the opportunity to regain your trust and confidence with our facilities and our service again one day.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 25, 2013

First off, let me say that this was our first time visiting Kansas City! I chose the Raphael based on it's reviews here on TripAdvisor.

We stayed 2 nights at the Raphael in one of their Presidential Suites. We couldn't have been more pleased. The room was very nice, up-to-date, and more than what we had expected. The sitting area was very spacious with a couch and several other chairs, and a table. We only sat in this room in the evenings to have a nightcap and discuss the days adventure! Never turned on the TV, so cannot speak to that.

The bathroom amenities were very nice, which was highlighted with a jacuzzi tub (in it's own room), seperated by the vanity, and then the toilet and shower were in a seperate area. The shower was very spacious as well and had 2 shower heads. Very nice addition to our stay. Much more than we had anticipated.

The bed was super comfortable and the bedroom had a nice sitting area as well. This suite did not dissapoint.

The only dissapointment about our stay is that our room wasn't cleaned until late in the evening on Saturday. We stayed in our room until around 10:30 that morning with the "do not disturb" sign hung. Unfortunately, the staff forgot about us and never came back. Not a big deal, however worth noting! It's only fair to say that this was our only hiccup during our stay.

The Keurig Coffee machine in our room was also a very nice touch! My wife loved this!!!!

Seriously, our stay really couldn't have been better. Great location and a nice romantic getaway. Shopped all day Saturday at the Plaza, and enjoyed a nice dinner at Chaz Saturday evening.

If you want to try something different, make sure you go by and check out a bar called, Manifesto. Drinks there are amazing.

By the way, the staff at the Raphael were more than helpful when suggesting places to go, shop, eat, etc. Thanks Raphael Staff for making our trip even better!

Room Tip: Presidential Suite is a must!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, February 27, 2013
Dear recent Raphael Guests,

Thank you so much for the wonderful review and kind words you shared about your recent stay with us at the Raphael. I( do want to apologize for the delay with your room follow up, but I hope everything else made up for that delay. it sounds like you enjoyed our City as well, so please come back and see us again soon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Raphael Hotel, Autograph Collection

Address: 325 Ward Parkway, Kansas City, MO 64112
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kansas City
#1 Romantic Hotel in Kansas City
#1 Business Hotel in Kansas City
#2 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Raphael Hotel, Autograph Collection 4*
Official Description (provided by the hotel):
The Raphael Hotel is an elegant, charming boutique accommodation modeled on the finest small European hotels. Readers of Travel+Leisure voted The Raphael Hotel one of the 2014 T+L 500 World's Best Hotels. With a combination of a significant historic landmark, vintage hospitality, and individualized service, this Kansas City luxury hotel delivers a unique destination experience in the heart of Kansas City, Missouri's famed Country Club Plaza.The hotel's signature restaurant, Chaz on the Plaza, is noted for its intimate, romantic atmosphere and its distinct brand of modern, regional American cuisine. Menus offer a concise, yet diverse variety of appetizers, salads, soups, entrees and desserts. Signature items include fried green tomatoes, shrimp and grits, and a hand-cut, wet-aged prime beef Kansas City strip steak that advances Kansas City's beef reputation. ... more   less 
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Also Known As:
The Raphael Hotel, Autograph Collection Hotel Kansas City
Raphael Hotel Kansas City
Raphael Kansas City

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