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“First Time Guests” 4 of 5 stars
Review of The Raphael Hotel, Autograph Collection

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The Raphael Hotel, Autograph Collection
4.0 of 5 Hotel   |   325 Ward Parkway, Kansas City, MO 64112   |  
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Ranked #1 of 111 Hotels in Kansas City
Manhattan, Kansas
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
“First Time Guests”
4 of 5 stars Reviewed February 4, 2013

I booked a King Suite, Plaza View for one night for my wife and me as part of a belated birthday trip to Kansas City. Though we live a couple hours away, we are regular weekend visitors to KC for shopping, dining, and overall R&R. We have stayed on the Plaza many times over the past 15 years, and have normally booked one of several national chain properties there. But for this trip, I decided to splurge and make good on the long-held desire to stay at the Raphael. Certainly more expensive, but I'm pleased we did. I must say, though, that there were a few minor glitches. Easily corrected, but still somewhat disappointing nonetheless. Happily, the pros outweighed the cons. The cons first: At check-in, we did not get the Plaza View suite I had reserved online. This became apparent immediately on opening the suite door; we were clearly on the back side of the hotel, not on the Plaza side. Since Plaza View rooms carry a higher rate, I wanted to make sure we got what we were paying for, so an elevator ride back down to the front desk was in order. The switch was made after a rather lengthy delay while the clerk keyboarded and studied her screen. She did offer two breakfast coupons for the trouble, much appreciated but not taken since we had other breakfast plans made. Also, later that evening in the lounge, I was served a glass of straight gin instead of the gin and tonic I asked for. Again, easily fixed. But, two mistakes during moment of truth situations--wrong room, wrong drink. Those are basics, folks. The pros: Most important of all, the room was clean, top to bottom and side to side. The room was very nice, and as Glenn R noted here, a true suite--two separate areas divided by a real wall between the bedroom and the sitting room. Multicolor decor was really well coordinated, not just sprayed monotone. Very nice bath (on the small side and boy were those floor tiles cold!) but very nicely appointed with white subway tile and interesting details. Decent showerhead and water pressure. Two LG flat panel TV's, a bigger one in the sitting room and a slightly smaller one in the bedroom, with lots of good channels and a clear picture. Comfortable king bed, plenty of pillows, very nicely carpeted throughout, Kuerig coffee service (did not use), high quality bath amenities, 24-hour room service (not used), quick and couteous valet parking (free, believe it or not) and snacks/drinks available in the room (for a price, of course, and also not used) really made this a nice stay. On check-out, our only real regret was that we hadn't spent more time actually enjoying the room instead of across Brush Creek shopping, eating, and movie-watching. Oh, well, maybe next time. And I'm pretty sure there will be a next time!

Room Tip: We had a second floor suite on the NW corner of the hotel, overlooking the intersection of Ward Park...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, February 6, 2013
Dear "First Time Guests",

Thanks so much for your very fair review. I regret there were any disappointments on our part, but I hope we were able to recover as well as you described. I certainly appreciate your input, your patience, and your patronage. I hope we will have the continued opportunity to host and serve you in the future.

Best Regards,
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566 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 3, 2013

Stayed one night in the presidential whirlpool room with my girlfriend. The room is absolutely great, the view astonishing, the bathroom is huge and the bed bigger still!! We were surprise to find the carpet was not very clean, but everything else was spotless. It costs a bit but it is totally worth it, great value!! We had in room dining, food was not bad but definitely not worth the 200$ bill. My suggestion: dine at the steak house across the river, it costs the same but it taste better. Breakfast was very good. Overall, this hotel is definitely a keeper.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, February 19, 2013
Dear Recent Guests,

Thank you for choosing the Raphael Hotel for your recent special night out. it is always so helpful to share these kind of experiences with all the people who work so hard to make it all happen. We hope you will return again soon.
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Canning Vale
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2013

We stayed at the Raphael Hotel in December 2012. It is a beautiful hotel just across the road from the Plaza. The staff are amazing - so friendly and accommodating. We dined at the Chaz Restaurant one evening and the food and service was outstanding. We will definitely return again. If you are looking for a fabulous place to stay then look no further. This is one of the best hotels we have stayed in and we have stayed in many.
Thank you for making our stay so enjoyable.
Di and Pete Helm
Perth, Australia

Room Tip: High floor has outstanding views of the Plaza
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, February 4, 2013
Dear Australian Friends,

Thank you for all your kind words regarding your recent tay with us. We also appreciate your comments regarding CHAZ. We know we are a long way from from your home, but please consider the Rapahael as your new home whenever you are in Kansas City! We will look forward to your next return...

Best Regards,
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Knoxville, Tennessee, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed here on business. Got a suite because we needed space to work -- it was a real suite, with separate bedroom and living/dining room with desk. (I hate hotels that call a room a "suite" just because there's a sofa in the corner. It's not a "suite" unless there's more than one room, and no, a bathroom doesn't count as a second room. . . . ) Wi-fi was free and worked perfectly. The staff was helpful and friendly, and prices for room service were surprisingly reasonable. The Raphael is right across the street from Country Club Plaza, where there's excellent shopping and dining.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, February 1, 2013
Dear Mr. Excellent,

Thank you for such a great and descriptive review. We really appreciate you taking the time to share your thoughts. Please come back and see again soon, We will have a real suite waiting for you.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2013

and in this case, smaller is better. Love this hotel - the decor is nuanced; charming without being provincial. The staff connects. The rooms super spacious and beautifully appointed. Well done. Thank you.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Guest Relations Manager at The Raphael Hotel, Autograph Collection, responded to this review, January 28, 2013
Dear Size Matters,

We agree with you whole heartily, what ever we may not be able to do size wise, we will make up for with service and adapability and attitude! Thank you for your kind comments. We will look forward to your return...

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

If travels take you to Kansas City, the Raphael Hotel is where you should stay. The beautiful Kansas City hotel has old world charm and grandeur with every modern amenity waiting for you. My husband and I recently spent the weekend at the Raphael and felt pampered and indulged throughout our stay. Every staff member was accommodating and attentive. The hotel is located on the beautiful Country Club Plaza and has shopping, dining, nightlife and sightseeing all within walking distance. The rooms are spacious and beautifully appointed which was a surprise knowing that the hotel is a historical property. We dined in the Chaz restaurant in the hotel and had the most amazing dinner and breakfasts. I highly recommend the Fried Green Tomato appetizer and Grilled Caesar Salad. My husband added that the asparagus was the freshest, best-tasting side dish he had ever tasted.
In our opinion, it doesn’t get any better than the Raphael. I may be gushing in this critic however we were both so impressed with the Raphael Hotel.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, January 25, 2013
Dear Raphael Tresure Guests,

Do we love the way your share your thoughts?! Thank you so much for all your kind words. We can't wait to share them with all the people who work so hard to make it all happen as you desribed it. GUSHING is a good thing, and we will be gushing about your review of the Raphael Hotel and CHAZ. Thank you again, and please come back and see us soon!

All the Best,
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Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 22, 2013

For those tired of the cookie cutter hotel world, this one is a gem! Beautifully restored and carefully maintained, it is a must-stay in KC. It seems each room is slightly different and the suites are absolutely wonderful. The restaurant is in the basement but has little alcoves for privacy and quiet. While the hotel is not inexpensive, it's location on the Plaza and easy access to all KC is a plus.

Room Tip: Ask for a Plaza view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, January 23, 2013
Dear Wonderful Boutique Hotel Guests,

"Must Stay", is about as nice as we can possibly ask for from a happy guest! We certainly agree with you, "a cookie cutter hotel", we are not. Our only cookies are the ones we serve complimentary in our lobby each night, ( alternating with some of the other treats the Chef prepares)....

Thank you for sharing your kind comments,and please come back and see us again soon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Raphael Hotel, Autograph Collection

Address: 325 Ward Parkway, Kansas City, MO 64112
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kansas City
#1 Romantic Hotel in Kansas City
#1 Business Hotel in Kansas City
#2 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Raphael Hotel, Autograph Collection 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Raphael Hotel is an elegant, charming boutique accommodation modeled on the finest small European hotels. Readers of Travel+Leisure voted The Raphael Hotel one of the 2014 T+L 500 World's Best Hotels. With a combination of a significant historic landmark, vintage hospitality, and individualized service, this Kansas City luxury hotel delivers a unique destination experience in the heart of Kansas City, Missouri's famed Country Club Plaza.The hotel's signature restaurant, Chaz on the Plaza, is noted for its intimate, romantic atmosphere and its distinct brand of modern, regional American cuisine. Menus offer a concise, yet diverse variety of appetizers, salads, soups, entrees and desserts. Signature items include fried green tomatoes, shrimp and grits, and a hand-cut, wet-aged prime beef Kansas City strip steak that advances Kansas City's beef reputation. ... more   less 
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Also Known As:
The Raphael Hotel, Autograph Collection Hotel Kansas City
Raphael Hotel Kansas City
Raphael Kansas City

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