I have heard in the past when you book thru something other than the hotel you get treated differently and I really felt this way at this hotel. I must say valet was the greatest of all the people we encountered. When we checked in the front desk woman was very short with us and not friendly at all. We got our room assignment and I truly believe we had the room with the worst view possible. We looked at a wall and the dirty tar covered roof. Our room was 728, next to the elevator. The room had a new flat screen tv and mattress which was comfortable. The room was set up strangely, the tv was beside the bed so you had to lay on your side to see the tv. The carpet, drapes, walls, and dresser and night stands, were very dark and seem like they have not been updated since the hotel was built. The bathroom was marble but need to be re-done. It was very old and the grout and moulding was old/peeling. I have stayed in many hotels around the US and the world and I have never stayed somewhere that was rated 4 star that seemed so far under standard. The ice machine wasn't working and the the room that it was in seemed like and old laundry room. I was very disappointed with the hotel. I believe that the star rating should come down until remodeling is done on this hotel. This was not up to intercontinential standards or four star standards.
- Official Description (provided by the hotel):
- Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more less
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- Also Known As:
- Intercontinental Kansas City At The Plaza Hotel Kansas City
- Kansas City Intercontinental
- Fairmont Hotel Kansas City