This previously was a Ritz Hotel. It is luxe with the old world feeling of paneled walls and antique furniture in the public spaces. The staff is well trained and friendly like one expects, but doesn't always find in beautiful hotels. I opted for a larger room. it wasn't that much more expense than the standard room and worth it. There was a small balcony with table and two chairs overlooking the Plaza and beyond it the midtown area highrises. The bed was bliss. there were black out shades which i like when traveling. Nice closet space with iron and digital safe. Beautiful bathroom, but I had water saving showers in hotels. Not as refreshing as a shower should be no matter how your turn the dial to change the tiny beads of water. The pool deck was overflowing (holiday weekend) and the water refreshing. The hotel wasn't that expensive and definitely worth the price.