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“Kansas City Amazing” 5 of 5 stars
Review of InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112   |  
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Ranked #24 of 110 hotels in Kansas City
Top Contributor
94 reviews 94 reviews
10 hotel reviews
Reviews in 37 cities Reviews in 37 cities
25 helpful votes 25 helpful votes
“Kansas City Amazing”
5 of 5 stars Reviewed May 20, 2013 via mobile

What a welcome to Kansas City! Dennis, Katrina And Ben have made me feel mid western welcome. 5 star facility with 5 star staff I think the Intercontinental is the absolute Best'!!!! I have travelled to many wonderful hotels this is definitely in top ten!

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 20, 2013
Dear Guest,

Thanks for posting your 5-star experience on Trip Advisor.

We'll be sure to share your review with Dennis, Ben and Katrina, along with our thank for providing you with a level of service that made you feel special!

Please stay with us again the next time you are in town!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
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  • English first
  • German first
  • Portuguese first
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English first
NYC
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 17, 2013

We attended a friend's wedding here and also stayed in the hotel. The room was comfortable and well-maintained. The wedding in the penthouse was beautiful with amazing views looking out over the entire city. The hotel is also well-situated right at the Plaza, and provided a good jumping off point to explore the downtown area.

Staff was well-informed and kind, very courteous, and helpful as well. I loved the free lemonade, lemon water and coffee in the lobby!

Room Tip: Get a room on a higher floor to enjoy the view.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 20, 2013
Dear Guest,

Thank you for posting your experience on Trip Advisor.

We're very glad you enjoyed all aspects of your stay!

We would appreciate the opportunity to serve you again the next time you are in Kansas City.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 10, 2013

We spent a night here because my wife had a professional meeting in the hotel the next day. I always like this place--large, clean rooms, ubiquitous service, comfortable beds, very quiet. Located right across the street from Country Club Plaza, a bonus. Free parking now, too, which is helpful. Breakfast buffet a bit pricey, but it does have smoked salmon, and you can certainly make up the cost in fish alone. Though we are Priority Club members, we had to pay for Internet access--last time, we did not. That was the only irritation.Somehow this hotel makes its guests all feel like the staff has been waiting just for them.

I have usually stayed at the Raphael (just next door),but they have become more and more expensive and are thus less a good value, especially when compared to the Intercontinental, whcih offers much more for the money.

Room Tip: The 10th and 11th floors club area has the best views, but I like the older front side better.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 13, 2013
Dear Guest,

Thanks for the 5-star review! We're very happy to learn you enjoyed your latest stay with us.

We're also pleased to learn you feel the InterContinental offers more value than some of the other nearby hotels. Considering the price points and the fact that the InterContinental has a beautiful outdoor pool and offers food and beverage services with a stunning view of the Plaza, we agree with you!

We all will look forward to serving you again during your next trip to Kansas City!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macedon, New York
Top Contributor
103 reviews 103 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 30, 2013

My wife and I traveled to Kanas city for a wedding. We arrive on Thursday 4/25/13 and stayed until Sunday 4/28/13. When we arrived we were greeted by Ed at the valet/entrance to the hotel. He was over the top friendly. During our stay I spoke with Ed a number of times as I am one of those smoking heathens and smoking was allowed outside. Several times I asked Ed for directions around the area and his directions were superb.
Needless to say Ed made a great first impression for the hotel and he gets 5 stars in my book.
Now for the rest of the story. We stayed in the part of the hotel that has less floors and our room 259 overlooked the downtown area with a great view.
On several nights our group visited the bar and we had a very good time. My only complaint was the prices for the drinks which were kind of high for a cheapie like me.
The rest of the staff were most friendly and helpful.
On one day I used the exercise room which I felt was pretty good. There were elipticals, tred climbers, treadmills, exercise bikes, weights and weight machine.
The place has a pool but it is outside and the weather had not been nice enough for them to have it open so I can't comment on how it might have been.
Parking is a premium in the area and the hotel charges 15.00 per night and a little more for valet service.
All in all I was a very nice experience even thou it is pricy.
If I were to return to the area I would definitly consider returning the the hotel. By the by it is located close alot of neat shops and eateries/bars so you have many choices available.

Room Tip: Rooms overlooking the canal and shopping district are best.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 2, 2013
Dear Guest,

Thanks for sharing your experience on Trip Advisor.

We're happy your stay with us was awesome, and we hope to have the opportunity to serve you again in the near future!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Top Contributor
70 reviews 70 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed April 29, 2013

We spent the weekend in Kansas City and stayed at one of our favorite hotels. The staff is the best so willing to please. Checking was smooth. Even with us arriving early were able to let us in a room to change clothes so we could make our function on time. We like to stay with the view and the concierge floor. We have stayed here many times and will always return. Kurt has been there for many years and is will to help with anything you need done, reservations, directions or even a tale. Light lunch, afternoon cookies, drinks at cocktail hour and return for a night cap and a awesome view. Woke up and had breakfast and was able to return with thoughts on when we can go back. Thanks for everything.

Room Tip: top 2 floors
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 30, 2013
Dear Guest,

Our goal everyday is to make our guests feel as though they are "home". We are very happy you felt that way during your most recent stay with us!

Please know your comments will be shared with our entire team.

We will all look forward to welcoming you home the next time you are in town!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha Nebraska
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 23, 2013

The staff are very friendly and the hotel is very nice. I was on the third floor and have no complaints about the room or service. Nice patio looking over the Plaza and the room was very quiet. A bit expensive but nice for a special occasion. One night, dinner, drinks and breakfast the next day will cost you around $500.

Room Tip: My friends were in room 652 and had a great view of the plaza.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 24, 2013
Dear Guest,

Thanks for your comments about our friendly staff! We're pleased to learn you enjoyed your room, the balcony and the view of the Country Club Plaza.

Please know we appreciate you spending your special occasion weekend with us and we hope to have the opportunity to serve you again in the near future!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2013

We stayed at the InterContinental for our anniversary and had a lovely time. We didn't want to worry about driving after getting dinner and the hotel is close enough to walk from the Plaza. Breakfast on Sunday morning was great. No complaints whatsoever.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 23, 2013
Dear Guest,

Thank you for sharing your 5-star experience on Trip Advisor!

We hope to have the opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Kansas City
#12 Romantic Hotel in Kansas City
#24 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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