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“Opulence is Nice When It's Tax-Deductible” 5 of 5 stars
Review of InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112   |  
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Ranked #18 of 110 Hotels in Kansas City
Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
“Opulence is Nice When It's Tax-Deductible”
5 of 5 stars Reviewed May 10, 2013

We spent a night here because my wife had a professional meeting in the hotel the next day. I always like this place--large, clean rooms, ubiquitous service, comfortable beds, very quiet. Located right across the street from Country Club Plaza, a bonus. Free parking now, too, which is helpful. Breakfast buffet a bit pricey, but it does have smoked salmon, and you can certainly make up the cost in fish alone. Though we are Priority Club members, we had to pay for Internet access--last time, we did not. That was the only irritation.Somehow this hotel makes its guests all feel like the staff has been waiting just for them.

I have usually stayed at the Raphael (just next door),but they have become more and more expensive and are thus less a good value, especially when compared to the Intercontinental, whcih offers much more for the money.

Room Tip: The 10th and 11th floors club area has the best views, but I like the older front side better.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 13, 2013
Dear Guest,

Thanks for the 5-star review! We're very happy to learn you enjoyed your latest stay with us.

We're also pleased to learn you feel the InterContinental offers more value than some of the other nearby hotels. Considering the price points and the fact that the InterContinental has a beautiful outdoor pool and offers food and beverage services with a stunning view of the Plaza, we agree with you!

We all will look forward to serving you again during your next trip to Kansas City!

Sincerely,

Don Breckenridge
General Manager
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618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Macedon, New York
Top Contributor
106 reviews 106 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 30, 2013

My wife and I traveled to Kanas city for a wedding. We arrive on Thursday 4/25/13 and stayed until Sunday 4/28/13. When we arrived we were greeted by Ed at the valet/entrance to the hotel. He was over the top friendly. During our stay I spoke with Ed a number of times as I am one of those smoking heathens and smoking was allowed outside. Several times I asked Ed for directions around the area and his directions were superb.
Needless to say Ed made a great first impression for the hotel and he gets 5 stars in my book.
Now for the rest of the story. We stayed in the part of the hotel that has less floors and our room 259 overlooked the downtown area with a great view.
On several nights our group visited the bar and we had a very good time. My only complaint was the prices for the drinks which were kind of high for a cheapie like me.
The rest of the staff were most friendly and helpful.
On one day I used the exercise room which I felt was pretty good. There were elipticals, tred climbers, treadmills, exercise bikes, weights and weight machine.
The place has a pool but it is outside and the weather had not been nice enough for them to have it open so I can't comment on how it might have been.
Parking is a premium in the area and the hotel charges 15.00 per night and a little more for valet service.
All in all I was a very nice experience even thou it is pricy.
If I were to return to the area I would definitly consider returning the the hotel. By the by it is located close alot of neat shops and eateries/bars so you have many choices available.

Room Tip: Rooms overlooking the canal and shopping district are best.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 2, 2013
Dear Guest,

Thanks for sharing your experience on Trip Advisor.

We're happy your stay with us was awesome, and we hope to have the opportunity to serve you again in the near future!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Top Contributor
84 reviews 84 reviews
41 hotel reviews
Reviews in 51 cities Reviews in 51 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed April 29, 2013

We spent the weekend in Kansas City and stayed at one of our favorite hotels. The staff is the best so willing to please. Checking was smooth. Even with us arriving early were able to let us in a room to change clothes so we could make our function on time. We like to stay with the view and the concierge floor. We have stayed here many times and will always return. Kurt has been there for many years and is will to help with anything you need done, reservations, directions or even a tale. Light lunch, afternoon cookies, drinks at cocktail hour and return for a night cap and a awesome view. Woke up and had breakfast and was able to return with thoughts on when we can go back. Thanks for everything.

Room Tip: top 2 floors
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 30, 2013
Dear Guest,

Our goal everyday is to make our guests feel as though they are "home". We are very happy you felt that way during your most recent stay with us!

Please know your comments will be shared with our entire team.

We will all look forward to welcoming you home the next time you are in town!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha Nebraska
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 23, 2013

The staff are very friendly and the hotel is very nice. I was on the third floor and have no complaints about the room or service. Nice patio looking over the Plaza and the room was very quiet. A bit expensive but nice for a special occasion. One night, dinner, drinks and breakfast the next day will cost you around $500.

Room Tip: My friends were in room 652 and had a great view of the plaza.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 24, 2013
Dear Guest,

Thanks for your comments about our friendly staff! We're pleased to learn you enjoyed your room, the balcony and the view of the Country Club Plaza.

Please know we appreciate you spending your special occasion weekend with us and we hope to have the opportunity to serve you again in the near future!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2013

We stayed at the InterContinental for our anniversary and had a lovely time. We didn't want to worry about driving after getting dinner and the hotel is close enough to walk from the Plaza. Breakfast on Sunday morning was great. No complaints whatsoever.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 23, 2013
Dear Guest,

Thank you for sharing your 5-star experience on Trip Advisor!

We hope to have the opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 22, 2013

Upgraded to a room with a view- worst money I have ever spent!!! Room was very tiny, the "deluxe view" was a joke, no mini bar as promised in the description, no hot water even!!!

After the stay, they asked me to write a review for their website, which I did, and then they emailed saying that "it did not meet there criteria" aka- It was not a review in their favor.

Trust me- it's not worth the money!!!

Room Tip: Stay at the Sheraton on the Plaza- better price, great location
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  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 23, 2013
Dear Reviewer,

Please know that IHG does not screen reviews for anything other than profanity and the use of any employees first and last name. The only qualification IHG has in posting a review, good or bad, is that the reviewer must be able to demonstrate that they actually stayed at the hotel.

If you would like to discuss your review with me, please feel comfortable in contacting me at dbreckenridge@kansascityic.com.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

The InterContinentala at Kansas City is a delight. It's just walking distance from the Plaza. The Plaza shopping area could take several days to really appreciate. There is an Italian restraurant we love. I would recommend a room at least on the 4th-6th floor. In the evening it;'s fun just to watch the people and traffic. The hotel offers a marverlous Sunday morning brunch.

Room Tip: Request a room facing the Plaza.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, April 9, 2013
Dear Guest,

Thanks for sharing your 5-star experience on Trip Advisor!

We're obviously very pleased you liked your stay with us and were able to enjoy the many offerings of the Country Club Plaza. It really is Kansas City's crown jewel. Thank you also for your comment about the hotel's Sunday Brunch.

Enjoy your Spring!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#17 Business Hotel in Kansas City
#27 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 346
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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