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InterContinental Kansas City at the Plaza: Traveler Reviews

4.0 of 5
401 Ward Pkwy, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
Ranked #37 of 109 hotels in Kansas City
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355 reviews from our community

Traveler rating
    110
    116
    56
    41
    32
See reviews for
Families
51
 
Couples
99
 
Solo
30
 
Business
124
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Riverton, Wyoming
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Overall OK, Will stay again.”
4 of 5 stars Reviewed January 1, 2013

It gets a 4 because of the overall experience, great room rate, great location, comfortable bed, staff may need a little more training. Ask for a view room. Not perfectly clean, room was small. Be careful with weekends, this is a wedding hotel!

Room Tip: Book ahead, ask for plaza view,
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WT123 about InterContinental Kansas City at the Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
January 2, 2013
Dear Guest,

We're pleased you enjoyed your overall experience and that you will stay here again.

Regarding your comments about staff training, should you care to share any specific feedback with me, please feel comfortable in sending me an e-mail at dbreckenridge@kansascityic.com.

Thanks,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornhill, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Very disappointing”
2 of 5 stars Reviewed December 30, 2012

Stayed here for a weekend for a football game. It is in a great location but the hotel was very disappointing. The rooms are run down and old, not very comfortable.
We atyed on their club level which was supposed to be nicer. The concierge in the club lounge could not think of a restaurant recommendation.
Overall not worth it, there are better places to stay.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jordan C about InterContinental Kansas City at the Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
December 31, 2012
Dear Guest,

It was disappointing to learn you did not enjoy our renovated guestrooms. We are very proud of the fact we have received the coveted AAA 4-diamond award for 21 consecutive years, recognition which is heavily based on the quality of our guestrooms.

Please accept my apologies for our Concierge's failure to recommend a restaurant to you. They are all very well versed in this area and have always been very quick to suggest their favorites. We have never seen this type of comment before, and will be sure to share your comments with our Concierge team.

Thanks for sharing your feedback.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Macon, Missouri
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Christmas Lights and Christmas Cheer”
4 of 5 stars Reviewed December 23, 2012

Stayed at the Intercontinental in KC near the Plaza. The view of the Christmas lights from the top floor was excellent. Recommend that you request a room facing the plaza, ours did not and this would have been much nicer. The staff was friendly and helpful. Overall the hotel was nice, a bit dated and agree with other reviewers, room size and bathroom size was small and cramped. The bed was very comfortable and the room was cozy and clean. The best part of this hotel was the close proximity to the plaza, can't beat the location. I was not impressed overall, expected much more; however, I had a nice stay and the employees were friendly and helpful. Had a great time just before Christmas.

Room Tip: Ask for a room that faces the Plaza.
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Iowa_Power_Guy about InterContinental Kansas City at the Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
December 31, 2012
Dear Guest,

We're glad you enjoyed the hotel's location, and that you found our staff to be very helpful and friendly!

We're disappointed you felt the restroom was small, but hope it had all the amenities you expected.

We'll look forward to serving you again in the near future.

Happy New Year!

Don Breckenridge
General Manager
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missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great view of the plaza, very nice hotel”
5 of 5 stars Reviewed December 15, 2012

Had a king room with a balcony and plaza view. Room was large and very nice, bed was comfortable and the bathroom was large and clean. Loved having the plaza view with the Christmas lights and being so close to be able to walk across the street and be on the plaza.
Room and the hotel had everything we needed. Had the brunch on Sunday and it was very good. The room with the exericise equipment was very nice with ample machines. All staff were very nice and helpful.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask deltablue77 about InterContinental Kansas City at the Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
December 17, 2012
Dear Guest,

Thanks for staying with us and thank you for posting your 5-star review!

We're very happy you enjoyed all aspects of your stay, and we all look forward to serving you during your next trip to Kansas City!

Happy Holidays!

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, FL
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
“Great location, but not much else!”
3 of 5 stars Reviewed December 14, 2012

Property looks and feels stale. Employees make you feel at home, so that is a nice plus, but overall not what I generally want from this chain...However, yoou can'r beat the location if you need/want the Plaza!

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by DJBradachNaples_FL for Kansas City
Ask DJBradachNaples_FL about InterContinental Kansas City at the Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
December 15, 2012
Dear Guest,

We're happy to learn you enjoyed the hotel's superior location on the Plaza, and that our staff made you feel at home.

Since 2009, every area in the hotel has been renovated, so it was disappointing to see your comments about the hotel being "stale". If you would like to share any more feedback along these lines, please feel to send me an e-mail at dbreckenridge@kansascity.com.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kansas City at the Plaza

Also Known As:
Intercontinental Kansas City At The Plaza Hotel
Intercontinental Kansas City At The Plaza Hotel Kansas City
Intercontinental Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Address: 401 Ward Pkwy, Kansas City, MO 64112
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Kansas City
#8 Luxury Hotels in Kansas City
#30 Family Hotels in Kansas City
#31 Business Hotels in Kansas City
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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