Stayed here for a weekend for a football game. It is in a great location but the hotel was very disappointing. The rooms are run down and old, not very comfortable.
We atyed on their club level which was supposed to be nicer. The concierge in the club lounge could not think of a restaurant recommendation.
Overall not worth it, there are better places to stay.

Stayed at the Intercontinental in KC near the Plaza. The view of the Christmas lights from the top floor was excellent. Recommend that you request a room facing the plaza, ours did not and this would have been much nicer. The staff was friendly and helpful. Overall the hotel was nice, a bit dated and agree with other reviewers, room size and bathroom size was small and cramped. The bed was very comfortable and the room was cozy and clean. The best part of this hotel was the close proximity to the plaza, can't beat the location. I was not impressed overall, expected much more; however, I had a nice stay and the employees were friendly and helpful. Had a great time just before Christmas.

Had a king room with a balcony and plaza view. Room was large and very nice, bed was comfortable and the bathroom was large and clean. Loved having the plaza view with the Christmas lights and being so close to be able to walk across the street and be on the plaza.
Room and the hotel had everything we needed. Had the brunch on Sunday and it was very good. The room with the exericise equipment was very nice with ample machines. All staff were very nice and helpful.

Property looks and feels stale. Employees make you feel at home, so that is a nice plus, but overall not what I generally want from this chain...However, yoou can'r beat the location if you need/want the Plaza!