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“Didn't live up to what we thought it would.” 3 of 5 stars
Review of InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112   |  
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Ranked #29 of 111 hotels in Kansas City
Kansas City, Missouri
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
86 helpful votes 86 helpful votes
“Didn't live up to what we thought it would.”
3 of 5 stars Reviewed December 2, 2012

We are local and decided to do a staycation. I have been in the Intercontinental several times and loved the entrance, the valet, everything that I had seen at "first glance". Also loved the location and knew that this would be a great room to view the Plaza lights.

We knew that we wanted a Plaza view. We did receive a balcony Plaza view on the west wing. The room was nice but a little dated, especially in the bathroom. It really could use some updating. There is a lot of room and a nice sitting area. The view was great. The bathroom didn't have a fan and was small and not as clean as it should have been...especially at Intercontinental. We chose to park ourselves in the garage as parking was free, which was nice. There were 2 weddings going on so parking was pretty scarce. It was nice to park on the level that our room was on, however. After about an hour in our room we kept hearing this very loud banging over and over again so we called down to the front desk and they said they didn't know what it would be and that they would send a bell boy up. We never heard from front desk so proceeded to go to dinner. When we returned from our evening we continued to hear this all night long and the next morning. We figured out what the noise was....the drain in the parking garage was warped and every time a car drove over it then it would bang. Pretty annoying when you're trying to enjoy your evening...and your sleep. I hope that they correct this as we could not have possibly been the only room to deal with this.

The next morning we had a bill under our door with an error so we called down to ask about and when we did the gentleman, Mike, at the desk was very courteous and corrected it right away. We also told him about the noise issue and he immediately offered us brunch for that morning, which we appreciated. We wish that Mike would have been the one that we had talked with the night before so that we possibly could have been moved to another room. Quite honestly, we didn't even know about the brunch, so that was a fault of the girl checking us in. I would think that the hotel would want to let guests know about this.

I feel that the hotel should offer internet for free. Especially as an IHG rewards member, it would be a small token of appreciation.

This property has so much potential. It's disappointing that it didn't live up to it's brand.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, December 5, 2012
Dear Princess,

We regret that you our guest restroom wasn't up to your standards.

Please accept my apologies for noise disturbance you experienced and the issue with your bill. We will be sure to address the problem with the garage grates. We're glad you were pleased with the way Mike handled your concern about the billing.

We do appreciate you letting us know about your experience and hope to have the opportunity to serve you again in the future.

Sincerely,

Don Breckenridge
General Manager
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482 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Denver, CO
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 25, 2012 via mobile

This hotel has been around since the early 70's and some areas are beginning to show a little age. I would say for the most part the current operators have done a good job of updating and keeping it relevant. We had a great view from our room even though te bathroom ad especially the closet are on the small side. A nice pro is the ability ro self park your car without a fee. One of my cons is the Internet carge. I have stts at Arriott, Hyatt, Strwood and also Holiday Inn (IHG Hotel Group owns the Intercontintal). None of the other chains charge for this access.All in all I'd recommend this property. The front desk staff are all friendly and efficient. The staff in the Concierge lounge was gret and Craig (I think that was his name) even took a gret picture of us with the Plaza lights in th background. I can't imagine 31 hotels in KC that are better based on Tripadvior.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, November 26, 2012
Dear Guest,

Thank you for choosing the InterContinental Kansas City and for posting your comments on Trip Advisor.

We certainly appreciate your recommendation of our hotel to other travelers! Please know your comments about the the friendliness of our front desk and concierge's staff will be shared with the entire team.

Once again, thank you for staying with us! We'll look forward to being of further service in the near future.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 18, 2012

The Intercontinental Kansa City at the Plaza is literally a block and a half from the Plaza, and at night, has a spectacular view of the Plaza. The staff are helpful and friendly. Like it has been noted in other reviews, I was surprised about the internet and the difficulty I had with the internet in this facility. I had to call for help 3 times in 48 hours. I will not discuss the cost as several other high end hotels have also charged. I think this is one of the perks that should be offered. The buffets I had while dining here were very good and this is surprising for a hotel buffet. Overall, a nice place to stay.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, November 19, 2012
Dear Guest,

Thank you for choosing the InterContinental Kansas City during your recent trip! We appreciate and value your business.

We're glad you found our staff to be helpful and friendy, and that you enjoyed the hotel's location and the buffet meals in the Oak Room.

Please do accept my apologies for the access issues you experienced with our internet service. To require assistance three times in a 48 hour period is unacceptable. We will have our IT Manager look into this issue.

Again, thank you for staying with us and we look forward to being of further service to you the next time you are in Kansas City.

Sincerely,

Don Breckenridge
General Manager
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New York
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 15, 2012

KC Intercontinental is a perfectly adequate hotel that long ago replaced the Ritz as the manager of this location. The Plaza is a great place to be as KC goes - so this is a good tourist hotel location and an OK business locale. But as other reviewers have mentioned - the Intercontinental's occupation (aka invasion) of a previous Ritz property leaves the hotel guest wanting. Things feel faded. Bathrooms are of the 1980's Ritz-Carlton ilk. Nice but outdated. 1st floor services were nice - restaurant, front desk, doormen. But as I checked out, I found myself interrupting a phone conversation the front desk personnel was having with a friend on the phone. Its little stuff that makes an ok hotel become a great hotel. I think the staff desires to please the customer - they are very nice. I just think this hotel is in need of some capital investment - and I don't know if the business model is sustainable in Kansas City or not. Time will tell. Final comment - every hotel that does not make its WIFI free should be ashamed. Its like charging us to flush a toilet.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, November 16, 2012
Dear Guest,

Thanks for sharing your thoughts on Trip Advisor.

In the last five years, the hotel has invested millions of dollars in upgrades and renovations, including guestrooms, guestroom corridors, the lobby, the Oak Bar, the Oak Room, the Concierge's lounge, and meeting space. This is one of the many reasons the hotel has received AAA's 4-diamond award for 21 consecutive years, and has been selected by the readers of Ingram's Business Magazine as the "Best Hotel in Kansas City" for the last eight years.

We're glad you found our staff to be very nice and that you sensed their desire to serve. Your feedback will be shared with the entire team.

We hope to have the opportunity to serve you again the next time you are in Kansas City.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stadsbygd
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 12, 2012

Stayed at this hotel for four nights during the IBPA - conference in the beginnig of November 2012. The hotel is i classic and gives a sense of heavy class. But it is worn... It is in need of an upgrade The location is great on the Plaza. But in a hotel like this - you dont expect to pay $12 pr 24 hours to use internet on two devices. If you use it in three devices it turned out you have to pay another $12. That should not be necessary in the year of 2012.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, November 13, 2012
Dear Guest,

Thank you for sharing your opinion on Trip Advisor.

We're happy that after your 4 day stay at the hotel, you left with the thought that the hotel had a heavy sense of class.

I would be interested to hear your specific thoughts on which areas of the hotel are in need of renovation. All guestrooms, the Oak Bar, the Oak Room and the 11th floor Concierge's lounge were completely renovated in 2009. Since that time, each guestroom corridor has also be renovated, as has the hotel lobby and many exterior areas of the hotel. If you would like to share more thoughts with me, please feel comfortable in contacting me at dbreckenridge@kansascityic.com.

As with any product or service the hotel provides, the rates are established by market place conditions. A large majority of the full service hotels on the Plaza continue to charge for internet access, so we presently do also.

We hope to have the opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fancy Gap, Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

My husband and I stayed at the Intercontinental for a conference. The hotel was nicely located near the Country Club Plaza which is home to great restaurants and shopping. The room was very nice and clean and the bed was very comfortable. The view from our room was a nice view of the shopping and restaurant area. It rained one day so we ate at the hotel restaurant for lunch and the lunch buffet was excellent.

Stayed November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, November 12, 2012
Dear Guest,

Thank you for your 5-star review!

We're obviously very pleased you enjoyed all aspects of your stay with us, including your guestroom, the unobstructed view of the Plaza and lunch in the Oak Room!

We hope you will stay with us again the next time you are in Kansas City.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2012

We always look forward to our stays at this hotel. The service and location are top notch. The concierge lounge is well worth the upgrade, especially for desserts and after dinner drinks. We'll be back!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, November 12, 2012
Dear Guest,

Thank you for staying with us and for posting your 5-star review on Trip Advisor!

We're glad you enjoyed your stay and found value in upgrading your reservation to include use of the 11th floor Concierge's Lounge. It really is a great opportunity to enjoy complimentary food and beverage offerings while taking in the beautiful view of the Plaza. The personalized service provided by the Concierges is a great way to feel pampered.

Thanks for your loyalty to the hotel and we'll look forward to serving you the next time you are in town!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Kansas City at the Plaza

Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Intercontinental Kansas City At The Plaza Hotel
Intercontinental Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Kansas City
#20 Romantic Hotel in Kansas City
#33 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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