The hotel lobby is new, open and fresh. First rate coffee bar and snack shoppe.
The concierge lounge was the best one I have ever experienced at a Marriott; Really top shelf with soup, grilled cheeses, and a very well appointed and large room.
The room itself was the definition of average.
The check in process, which I began with Paula, was unacceptable. She refused to believe that Concierge was sending emails asking for room preferences. After I showed her the emails and proved it, her manager - Ms. McCray - apologized and made things much better. She is top notch. Paula needs training.
Valet was ok and room service was ok too. Room Service should use a cart and not force the server to carry a tray - that seems unfair to her.
- Official Description (provided by the hotel):
- The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more less
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- Also Known As:
- Kansas City Marriott Downtown Hotel Kansas City
- Marriott Kansas City