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“An excellent choice if you are staying downtown” 4 of 5 stars
Review of Kansas City Marriott Downtown

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Kansas City Marriott Downtown
3.5 of 5 Hotel   |   200 West 12th Street, Kansas City, MO 64105   |  
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Ranked #36 of 111 Hotels in Kansas City
Greensboro, North Carolina
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“An excellent choice if you are staying downtown”
4 of 5 stars Reviewed March 26, 2013

Stayed here for the NCAA Regionals in March 2013. Obviously the hotel was very busy, but almost every department seemed to be running well.

The good: great location, close to the Sprint Center and Power and Light District, with plenty of bars and restaurants. The room was also a cookie cutter Marriot, as one would expect. And the staff were very friendly, as was everyone in the KC area.

A few minor bads: they missed my wake up call, and the valet parking guy was overwhelmed at times with the volume.

Other than that, this is a great choice, and I'd stay again in a heartbeat.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, April 1, 2013
Dear Dorkus: Thank you for taking the time to share your experience at the Kansas City Marriott Downtown. We are glad you enjoyed your stay and the area. There is much to do just blocks from the hotel! I am very sorry we missed your wake up call. We will certainly investigate why that happended. We hope to see you again - thank you for your business.
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Cary, North Carolina
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed March 26, 2013

First, the good: the hotel is in a great location if your needs are anywhere in downtown. You can walk to the Sprint Center, Municipal Auditorium, or Power and Light. The hotel employees were more or less pleasant; I wouldn't call them friendly, but they weren't unfriendly, either.

However, they were completely overwhelmed this past weekend by a confluence of the NCAA basketball tournament and some sort of kids' cheerleading/talent competition. I understand that it was an unusually high-volume weekend, but on the other hand, I assume this is not the first high-volume weekend they've ever had. It took--this is no exaggeration--45 minutes to get into the hotel driveway on Friday afternoon because the valets had allowed people to park in the hotel parking deck who weren't hotel guests. This led to--surprise!--there being no room for the existing hotel guests who were paying $19/night for the privilege of parking in that deck.

The next day, with a full 24 hours to figure out how to avoid it happening again, the same thing happened. The first time, I suppose it could possibly be excused. But the second time, it just shows a clear lack of care and direction from management about how to solve guest issues.

The valets provided two options to solve this problem: either sit in your car on the street and wait for a spot to open, or go pay to park somewhere else. Neither was a satisfactory solution considering they were the ones who were causing the problem.

Service in the restaurant was similarly crowded and overwhelmed. Management was dismissive of the problem and indicated there was nothing they could do about it.

I would try another downtown option (there are several with equally prime locations) before I returned to this property.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, March 28, 2013
Dear JodyDavis: We are sorry to read that you did not enjoy your experience at the Kansas City Marriott Downtown. We strive to give every guest excellent service and apologize that we did not deliver. Please feel free to contact me directly so we can learn more about your visit and make any necessary improvements. We do appreciate your business.
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Lansing, Kansas
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 24, 2013

Our stay at the Marriott (Muehlebach Hotel) Hotel in downtown Kansas City was a wonderful surprise. We were there for the weekend for the annual Sweet Adeline’s regional competition at the hotel. In past years, we were at an Overland Park hotel for the competition and had many problems with the rooms, the service, and the hotel management. This was the first year for the competition at the Marriot and we look for many more years for the regional competition to be held at this hotel. The service staff was absolutely wonderful. Every one of them made a special point of greeting and making us feel welcome. The hotel stay was not a distraction from the competition like it had been in the past. The Marriott allowed us to enjoy the weekend without having to worry about any problems with the hotel. For anyone needing to stay in downtown Kansas City, we can highly recommend the Marriott (and Muehlebach) as your base of operations. The only negative all weekend was that the bar was not adequately staffed on Friday for lunch and the lone bartender was just overwhelmed by the number of people that were there for the competition and the basketball tournament. As the premier hotel in downtown, this hotel gets lots of use and parts of the hotel showed the abuse that a high volume hotel can get. Hopefully, they are continuing to repair these blemishes as soon as they are discovered.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, April 1, 2013
Dear David F - thank you for your great feedback about our hotel. We so enjoyed hosting the Sweet Adeline's! I had a chance to listen in on the competition - just superb. We look forward to seeing you again next year. Thank you again. We truly appreciate your business.
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DC
Top Contributor
153 reviews 153 reviews
30 hotel reviews
Reviews in 60 cities Reviews in 60 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed March 21, 2013 via mobile

Great downtown location- can walk to Power and Light district and downtown office locations and Sprint Ctr the elite lounge is open all day during the week- great service at the desk and valet - fitness floor is on the top with city views

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, March 27, 2013
Dear SaminDC: Thank you for your positive comments about your recent stay at the Kansas City Marriott Downtown. We are definitely in the heart of it all with the Power & Lights District and Sprint Center just blocks from the hotel. Our fitness center was just recently renovated and we are glad you were able to enjoy it. Thank you again for staying with us - we appreciate your business.
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2013 via mobile

Excellent Service, nice hotel. Room was nice and comfortable. Every interaction with staff was more than pleasant, excellent customer service. New coffee central is nice. Housekeeping efficient and friendly. This was my second visit and will definitely return. Great to be in an area where you can walk around town to power and light district and to costinos market. Front desk staff excellent.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, March 27, 2013
Dear Daddavisfive: We truly appreciate all of the positive comments about your stay at the Kansas City Marriott Downtown. I will share your great comments about our staff through our daily newsletter. We are indeed within blocks to a very exciting district, Power & Light as well as the Sprint arena. We hope you can visit us again and perhaps make it to the River Market area and a few other noteworthy sites. We thank you for your business.
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Kansas City, Missouri
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 19, 2013

This property is one of my all time favorites, and each time I visit, I seem to find myself in awe of the impeccable service which is provided. On this particular visit, a bellman named Robin was the star of the show! Not only did Robin recognize me as a return guest, he remembered my name! This is amazing due to the fact that it had been nearly a year since my last stay! He greeted me with a smile, was helpful in answering my questions, providing directions, and made me feel welcomed and comfortable.

The one item I could comment on needing improvement at this hotel is the business center. The copy machine is a pay per use, and one must use a credit card or obtain a prepaid card from the front desk. I do not generally run down to the business center with my credit card in tow, so this was a time eating fiasco. Perhaps it would be nice to consider offering the copy/fax machine as a courtesy to guests?

It is the dedication of amazing employees such as Robin that keeps me coming back to Marriott!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, March 27, 2013
Dear 40WeeksOnTheRoad: It was great to have you with us at the Kansas City Marriott Downtown. We appreciate your postive comments about the staff and services of our hotel. As you mentioned, Robin, certainly stands out among our staff. I will share your feedback with him so he knows he was of assistance to you. Your comments about the business center will also be considered. We now offer a complimentary computer in the lobby for a quick look at emails which has helped our guests - but will investigate the usage of a copy machines as well. Thank you again for staying with us. We appreciate your business.
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Fresno, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

I love this hotel. Even in the middle of a blizzard, this place felt warm and inviting. My room was great, very large, clean and well-designed. The decor is pleasing, the staff is highly competent, and the food is delicious. I hope to have the pleasure of staying here again.

Room Tip: Choose a room overlooking the park. (It seems like most of them do.)
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel1KansasCity, General Manager at Kansas City Marriott Downtown, responded to this review, March 20, 2013
Dear HydroHopper:

Thank you for your recent review of the Kansas City Marriott Downtown. We really appreciate your positive feedback on the staff and services of the hotel - even in the blizzard. We hope to have the opporutnity to serve you again during better weather conditions so you can get out and enjoy all of the sites that are just blocks from the hotel! Thank you again. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kansas City Marriott Downtown

Address: 200 West 12th Street, Kansas City, MO 64105
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Official Description (provided by the hotel):
The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City

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