We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad time to stay--renovating. Call ahead.” 3 of 5 stars
Review of Kansas City Marriott Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Kansas City Marriott Downtown to your Saves list
Kansas City Marriott Downtown
3.5 of 5 Hotel   |   200 West 12th Street, Kansas City, MO 64105   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points!
Ranked #36 of 111 Hotels in Kansas City
Boston, Massachusetts
Top Contributor
93 reviews 93 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
“Bad time to stay--renovating. Call ahead.”
3 of 5 stars Reviewed March 6, 2012

I've stayed at the Kansas City Marriott Downtown over 50 nights in the past 4 years for business. It's a pretty good business hotel. It's getting a little old, so they are busy renovating parts of the hotel. Right now, the entire lobby is covered with a white drape and blocked off.

The rooms are okay for business. The service is just okay; nothing special, and I have Platinum Marriott status. There is a small Executive Lounge on the 20th floor with free water, soft drinks, and a simple breakfast in the morning and Happy Hour like snacks in the evening.

The hotel is located adjacent to the KC Convention Center. So, if you have an event there, you could walk there with your eyes shut. It's not too far from the new Opera House. It's several blocks away from the Power & Light District which is a small concentration of nice restraurants, bars, and clubs.

Room Tip: The Executive Floor on the 20th floor puts you near the Excutive Lounge. I also prefer the view and...
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

578 reviews from our community

Traveler rating
    159
    207
    122
    58
    32
See reviews for
53
86
29
323
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Coopersburg, Pennsylvania
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 2, 2012

The Marriott Downtown is a modern, clean, well kept, and super friendly place to stay during your visit to the city. It is within walking distance of some really great restaurants, which again simply adds to the reason for staying here.

Room Tip: I normally stay high floor and away from the elevators but it seems like at least here the noice lev...
See more room tips
  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2012 via mobile

The location was perfect for attending an event at the convention center. Our room was very clean and the beds were comfortable. No problems with noise and the hotel was full. We liked the 19th floor- great views.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 26, 2012 via mobile

This hotel " said" we made reservations a day before we were actually scheduled to arrive. The managers "Valerie Walker" and "Matt" would not make this situation right by rwfunding the false charges totaling 150.$$ ( meedless to say we have disputed this w the cc co.)!! Also, neither of the so called business managers would take any ownership for the Marriott reservations mistake!I The real kicker was they cancelled out the rest of our reservation and were going to charge us a lot more for the same weekend!! Since now it " was a new reservation" they just couldn't honor the old price. The manager Valerie Walker would not return my phone call and the front desk workers were extremely rude!! We have never been impressed and in fact have overlooked several BAD experiences there, but it was so close to the auditorium we ignored it!!! NOT ever again!!!! They lost a lot of business from our group we stayed at the Embassy Suites down the road and it was impressive!!!!! We will never stay with a Marriott property ever again because of this!!!

  • Stayed February 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Various
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 26, 2012

Pros:

The Marriott Downtown - Kansas City is within walking distance of the convention center and other businesses within the downtown area.

Comfortable beds and spacious accommodations.

Decent hotel restaurant (Lilly's) compared to many.

Overall service is good.

Cons:

No fridge or safe in the room.

Dated rooms.

TV quality is horrid.

Neutral:

$9.95/day for wireless internet (performance was okay).

Room Tip: High floor away from elevators. Views are pretty good.
See more room tips
  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Missouri
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 20, 2012

We stayed at this hotel for one night. Had never stayed there before and probably wont again. Very dated. They are doing a complete remodel of the front desk/lobby area but as is it feels like a time warp to 1986. Rooms are very average with mismatching furniture but clean and above average in size. Rooms facing the north do have great views of the downtown airport and the river market area.

If the hotel is updated it will be great, but for the price it is not worth the stay. The Holiday Inn and the Crown Plaza are all within a block. Stay there unless the rates are lowered and its updated this hotel will struggle.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Charles, MO
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 18, 2012

First of all, we entered at the Marriott building connected to the parking garage. There was a desk area, but no one was there. There was a sign that said to go to another area with no directions of how to get there. I would assume that this area was in the same building we were in. After asking around we find out that the lobby is in another building. The employee points out the door. It turns out we have to go up the elevator to a covered walk way or go back outside and walk across the street to get to the other building. After traveling for four hours and hauling our luggage from the parking garage to the first building this was getting very frustrating. The directions of how to get from one area to another are non-existant. Check-in was fine. We decided to go to the pool which is on the 22nd floor. When we got in the elevator there was no 22nd floor button. We went up to 21 and had to take the stairs to the 22nd floor. It turns out that only one of the elevators in the hotel goes to the 22nd floor. No signs at all of where to go to get to the pool. Evidently we went up the wrong stairwell, you can only get to the pool from the other stairwell. Directions once again would have helped tremendously. PLEASE DO SOMETHING ABOUT THIS MARRIOTT KANSAS CITY. We were there for a convention and would never stay here again. Also, they charge $10.00 for internet when you can go anywhere else and get it for free. What a rip-off!

Room Tip: If you want a room by the pool be sure to reserve in advance.
See more room tips
  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia S, General Manager at Kansas City Marriott Downtown, responded to this review, February 20, 2012
Dear rysmom8821:

I am terribly sorry that your stay did not meet or exceed your expectations. This is not the outcome we strive to give each guest. I would like to discuss your stay with you in further detail. I can be reached by calling 816.421.6800. Thank you for your comments.
Carol Pecoraro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Kansas City Marriott Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kansas City Marriott Downtown

Address: 200 West 12th Street, Kansas City, MO 64105
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Official Description (provided by the hotel):
The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cheap Tickets, Orbitz, Hotels.com, Marriott, Odigeo and Tingo so you can book your Kansas City Marriott Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City

Owners: What's your side of the story?

If you own or manage Kansas City Marriott Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.