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“Just what we needed” 4 of 5 stars
Review of Towneplace Suites Joplin

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Towneplace Suites Joplin
2.5 of 5 Hotel   |   4026 S Arizona Avenue, Joplin, MO 64804   |  
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Ranked #8 of 22 Hotels in Joplin
Ohio
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
“Just what we needed”
4 of 5 stars Reviewed August 18, 2014

We stayed here after a long driving day headed out west, and this place more than met our expectations. It was close to the highway with many, many restaurants and stores nearby. If you want a pizza or if you forget your toothbrush, you will not have a problem here. We wanted to jump onto Route 66 the next morning, and this is possible just up the street. Breakfast was adequate(waffles, cereal, etc.), and the staff was friendly. We really have no complaints.

We stayed in four Marriott properties on our trip; and all offered a clean room, wifi, and a decent breakfast. If Marriott wants to offer a consistent product, then they are doing a good job of it.

This is probably not the type of place where you would want to go and spend your entire vacation. For a clean place to get off of the road, we thought this was a good choice.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, August 20, 2014
We truly appreciate your taking the time to share your experience at TownePlace Suites Joplin. I am so glad to hear that you enjoyed your stay and found our accommodations to be just what you needed. I hope you had a chance to visit our downtown area and see the new Route 66 mural and photo opportunity. We hope that you will stay with us again, and come back to Joplin and stop along Route 66!
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64 reviews from our community

Traveler rating
    25
    26
    6
    5
    2
See reviews for
22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
71 hotel reviews
Reviews in 67 cities Reviews in 67 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 15, 2014

Stayed here 5 nights while in town on business. Overall this is a nice hotel. It's a long stay type of hotel, so the room is equipped with a kitchen. The room was clean and modern, yet very small. My only issue, and the reason it's only average, is that I was required to pay $175 for this room. It's not at all worth that price. There is no full breakfast, and the room is small. A comparable room would cost $110 at another hotel.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, August 18, 2014
Thank you for your review of our hotel. I am glad to hear that you enjoyed your stay and were pleased with our updated rooms. TownePlace Suites does offer studio suites, which are 30% larger than standard hotel rooms, and while the majority of our rooms, like the one your stayed in, does not have a separate bedroom we do offer one bedroom suites. With a special event in town during the time you stayed, our rates were higher than normal, but we are competitive with other hotels in the area. We hope you will stay with us again the next time you travel to Joplin.
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Stella, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

I recently stayed, the hotel staff were very courteous and friendly. Jina at the front desk was very friendly and we checked in very late, had a great room. We will definitely stay here again. The hotel was totally booked we asked them to let us know if a room became available and they did text us that afternoon they had a cancellation. It is newly remodeled and the rooms are bright and colorful and very clean! Next to the interstate and a couple of restaurants you can walk to. Great hotel!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, July 7, 2014
We are so glad to hear that you enjoyed your room! Your review will be posted for our entire team to read, and Jina will be especially commended for her superior service. We hope to see you again, should your travels bring you to Joplin.
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dallas
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

Nice bright decor.. desk has a useful colorful back board with places for pens, paper etc. Also has a clipboard built into the back board area. Very clean room. Comfortable bed. Right next to a Cracker Barrel. The bathroom door opened out to the vanity in very close quarters and when open, you can't access the closet door. But this was just a minor inconvenience. Overall very nice stay.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, June 30, 2014
I am so glad that you enjoyed our bright new colors at TownePlace Suites Joplin! We are very pleased with the outcome of our recent renovation, and the Home Office desk in our two queen bed suites are great for our travelers who are working, or just need some extra space to spread out. We hope to see you again on your future travels to Joplin.
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Guthrie Center, Iowa
1 review
5 of 5 stars Reviewed June 20, 2014

I stay about every other month to visit my daughter, who lives in town! I always stay at TownePlace Suites, when in town because the staff is friendly and efficient. Housekeeping is great, I am never disappointed with my room! The breakfast is simple but delicious...especially the waffle bar on the weekends! You will not be disappointed!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, June 24, 2014
Thank you for your kind comments about your stay! We appreciate you taking the time to share your experience with us and our future travelers. I will be sure to share your story with our entire team. We'll see you on your next visit!
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Lebo, Kansas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 10, 2014

I stay at this hotel about every 3 months on business.

I booked my room through Marriott Rewards and was guaranteed room type. Especially since I am a gold member. When I got there they told me there were no king suites available and that they booked me into a Queen Suite, I probably could have let that go except it was the handicapped room on the first floor. I double checked my reservation and went back to the front desk and said I have a guaranteed room type. They just couldn't help me. I was upset but this stuff happens and I would have problem let it go.

Here is the reason for this review
What really bothered me is that they changed my reservation on the Marriott Web site with out telling me to the new room type so that they would not have to honor the guarantee. This is extremely deceitful. I have proof of this and have a complaint in with Marriott Corporate

However, I do not believe I can trust this hotel to honor a reservation in the future. If they changed a reservation, what would have stopped them from cancelling it on the website w/o telling the guest.

There are a lot of hotels in Joplin. Stay at one that is ran by honest people.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, June 13, 2014
We appreciate your loyalty to Marriott as a Gold Elite Member. I apologize that we were unable to honor your room type request. On the day of your arrival, we did not have a one bedroom king suite available, but did have a one bedroom queen suite. I am sorry that you feel that we were dishonest, but I can assure you that we have no access to any personal information, or can make any changes to a reservation, through the Marriott Web Site. In addition to the discounted room rate applied to your stay, I will continue to try to contact you via email in an effort to resolve this matter to your satisfaction. I hope that we can regain your trust and better serve you on a future stay in Joplin.
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USA
Top Contributor
88 reviews 88 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed May 26, 2014

The bed was hard and a good nights sleep was impossible. Outside lights though the window. The breakfast was nothing but oatmeal. I will not return to this hotel. There must be better places to stay in Joplin

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Towneplace Suites Joplin, responded to this review, May 27, 2014
I am sorry to hear that you did not enjoy your stay with us. We completed a renovation to our guest rooms in January of this year, and as part of that new blackout drapes were installed in every room. We have also enhanced our breakfast offerings to include a hot waffle bar each weekend, in addition to our continental breakfast (cereals, bagels, muffins, fruit, yogurt, etc.). I would like to gather more details about your stay so that we can check the drapes and mattress in the room you occupied to prevent any future issues. Please contact me directly at 417-659-8111.
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Additional Information about Towneplace Suites Joplin

Address: 4026 S Arizona Avenue, Joplin, MO 64804
Location: United States > Missouri > Joplin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 22 Hotels in Joplin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Towneplace Suites Joplin 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
This Joplin hotel is the perfect place for temporary housing while relocating, working on a project or visiting family, as well as for those just passing through. Spacious Suites provide you with all the comforts of home including fully equipped kitchen, large work desk, free high-speed internet, and local calls. You'll be sure to get a good night's rest in our cozy beds. This Marriott extended stay hotel offers an indoor pool, patio, on-site laundry, and fitness center. It's easy to maintain your lifestyle at the TownePlace Suites by Marriott Joplin, your home away from home. Our hotel is conveniently located off I-44 and US Business 71, giving you easy access to several major highways as well as Joplin's shopping and dining district. Our 24 hour guest service representatives will be happy to assist you with directions to any of the area's attractions, businesses, dining and retail options. ... more   less 
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Also Known As:
Joplin Towneplace Suites

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