The service from Taylor at the front desk to myself and the confused person started my stay out right. She was friendly and helpful. My tv was disabled by the previous room guest. I got in very late, asked for help and Ryan came and fixed it right away. The room is large and priced reasonably. It i located next convention center, restaurants, convenient to the highway and the main streets in Joplin.

I stay at this hotel several times per year, and truly appreciate the friendly and accommodating staff. I've never had an issue that wasn't addressed promptly. The front desk is especially helpful. It's nice to come back to a place where the people remember you and greet you with a smile. Jesse and Jina are fantastic at helping me out with any questions. Brandi always has a great attitude and Cheri has always been encouraging.

We stayed in this hotel for two nights room # 517 We were impressed with the front desk staff friendliness and attentiveness to guests needs. First night was great they gave us complimentary water and cookie when we checked in :) they are helpful,got us a microwave when we decided to stay for another night.
We were visiting my hubby's aunt in Pittsburgh and this location is very convenient. We thought the place was nice and it was. Room appeared to be clean and neat and organized but when it was time for shower, I stepped in the tub and it went black! I was wondering where it came from then I realized it must be from my feet from the carpet.
The carpet don't seem to be so clean it may have some mold? Since then I was wearing my slippers till we checked out. We stayed two nights because it was so convenient.
Thanksgiving morning we ordered room service breakfast,it was great! Love what we had and they were nice and called us and ask how the bfast was and we said great. I left a tip for the housekeeping with a note saying, 'we enjoyed our stay,we are staying for another night and keep it up the good work'.
Thanksgiving day before we left for Pittsburg ,we informed the front that we are staying for another night. When we came back after lunch about 4pm , yes our bed was made but they didn't replenish amenities,no coffee cups and coffee and tea or only what we didn't use for the first day was there. My husband needs to go and ask for it. I'm not sure if they vacuumed. The toilet, we noticed doesn't flush good and the bathroom exhaust is really loud I cant concentrate when I have to do my business :) pillows are small but it's okay and stock of towels are good no complain.
On the day we will check out we thought to try breakfast at the cafe or their buffet ,we ordered the same bfast for my husband Denver Omelet and it didn't come up as good as room service bfast. The presentation wasn't nice no fruit and the omelet and hash browns were better the day before. I ordered blueberry pancakes and they gave me regular pancakes,no syrup or butter we had to ask for it. They made me another set. pancakes a little oily. They were apologetic but it was not a good service and it wasn't busy that day. We still left a tip though it wasn't great we know how it is to work hard.
The hotel is nice and lobby,overall appearance is great,just a little bit more training for staff or members I guess is needed,just a little bit of paying attention to details and we will be back again. OH yeah they didn't offer us water on our second night.
Advice,stay on the top floors so you don't hear other people's footsteps :) we always like to stay on the last or top floor.

The hotel is a older facility but staff will go the extra mile for you. For example Bryon from security made my stay very pleasant by going out of his way to help me, he got me a fridge late at night and provide local information. Another example is Jenny at the front desk who is always smiling and willing to seek the answer to any problem you have. These are important things, and can make the difference between ok and great. I would recommend this hotel to anyone based on the staff alone, but two pools, exercise room, game room, luandry, and a restaurant on site helps too.