Stayed in April 2013 for a convention which fully booked the hotel. Check in was fine and our room was the room we expected. The hotel itself is aging. I've seen comments about recent remodeling, and while drapes and comforters seemed to have ben updated, the hotel needs basic TLC. The walls around the outside of the glass elevators were disgustingly dirty, the garage area smelled enough to turn my stomach - actually parked outside the second day. Their smoking area is right outside the front door of the building so you have to walk through smoke to get to you vehicle. My husband had morning meetings on day 2 but I didn't so when housekeeping arrived I told them we'd be leaving in 15 minutes and asked them to come back. They never came back, so when we arrived back at the room to prepare for dinner the room had not been cleaned. When I called to the desk to at least get towels I got a curt "Do you want it cleaned now?" No, just some clean towels - those were delivered quickly, but no apology, not even a grunt from the person who delivered them. On to the food. Attempted to have lunch at the restaurant. The convention was catered so the restaurant was quiet. 15 minutes after being seated I still had no drink and my order had not been taken! When I did get my order, my $6 "entrée salad" was the size of a cereal bowl. Dinner was also catered and I joined my husband for that. There were 5 couple to a table, salads were on the tables when we arrived, so they were already room temperature. We had one serving dish of dressing which was gone by the 4th person. No servers were visible so my husband had to go hunt one down. In their defense, they were way understaffed for the size of this convention. That said, the server we had was not hiding the fact that she was overworked. The food was good and midway through the meal we got a new server who was even able to keep our drinks refilled, so it ended up working out. On the morning of checkout the bill was correct, so it's always good when things end on a positive note.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.