during the continental breakfast, i created a flood of waffle batter when the dispenser broke off in my hand. an employee, i believe her name was sharon, calmly and kindly stopped the flow and proceeded to clean up as i apologized profusely. she kept saying don't worry about it and when finished smiled and said, "see? that didn't take too long." she and everyone else working here were so accommodating. they are a prime example of service with a smile.